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Everything posted by sibs

  1. We cancelled a cruise before final payment due to Covid protocols. We received a FCC for our deposit ,due to suite. But, I had put an additional $5000 down plus a photo package. It has been over a month and no refund of those funds. How long do I need to wait to get my money back? Not sure if I should contact credit card company or just keep waiting but for how long?
  2. I am asking for help not a discussion on vaccination/non-vaccination opinions. We booked a star class suite for this November before all these covid mandates for non-vaccinated cruisers. Such as additional insurance, extra test expense non spa or casino access ect. I want to cancel cruise but they will only give me a FCC for the deposit due to a suite. I feel RCCL has changed the product I purchased and would like my deposit back. I was on the phone for over 2 hours to no avail. I was told If they feel like calling me back the escalation team might call me if they are not to busy but don't count on it. Does anyone have insight whom I can contact? Thank you in advance for any help.
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