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Everything posted by Peregrina651

  1. Generally, transfers, complimentary or purchased, are available only to those arriving at the airport on Day 1 of the cruise or those who are on a Viking pre-cruise extension. Other than that it is up to the guests to get themselves to the ship.
  2. Andy, you are right. I misspoke. What I should have said is that the portion of your fare that is not refundable to you at the time of cancellation, called the "penalty" (see the cancellation grid in the Terms & Conditions; see link in footer of Viking website), will be given to you in the form of a voucher. If the penalty is 25 percent at the time of cancellation, you will get 25% in vouchers and the rest in cash. Viking covers 100% of the cost of the Trip but only what was contracted with Viking. If you have insurance from another company, Viking will refund whatever percentage is due you at the time you cancel. Then you must put in a claim with the insurance company for the amount that Viking did not refund. The insurance company will reimburse you in cash up to the amount you are entitled to recover under the terms of the policy, which may or may not be 100% of the cost of the trip. The cost of the insurance is not included in the calculations and is not refundable. www.tripmate.com/wpGR425V Insurance plans and premiums vary from state to state, as insurance is regulated on the state not the federal level. You cannot shop insurance from state to state as your plan and premium are based on the state in which you reside.
  3. If you have to cancel your cruise due to covered reasons, Viking insurance will compensate you with a voucher for a future cruise. It will not give you cash back. Moreover, Viking insurance covers only the potion of your trip booked through Viking. If you make your own air arrangements or pre-pay for independent services, you will have to insure any non-refundable purchases with separate insurance. With any other insurance company, the refund is in cash. Moreover, many insurance companies let you raise the coverage if you add new trip expenses after the initial purchase. These are the big differences between the two. Otherwise, as already said, it is a mare's nest. There are websites out there that can help you compare. One that is mentioned frequently in this forum is insuremytrip.com
  4. Seems to me that it doesn't hinge on your travel plans. If Day 1 of your Viking itinerary is Friday, then regardless of when you leave home, test results from a Tuesday, Wednesday or Thursday test should meet the Viking requirement, provided you have the test results in hand.
  5. Don't forget about your legs, feet, hands, head face. If these aren't warm as well, it won't matter how warm your jacket keeps you. Unless you are a skier ⛷, it will feel a whole lot colder than you could ever imagine. Don't look to cotton to keep you warm. Look to wool and moisture wicking winter sports gear. They are thinner and easier to pack than a sweatshirt.
  6. If we are trying to guess, I would say probably not. Viking is not looking to be a big player in the Caribbean, Mexico or Central America. We may see a short term uptick of Caribbean sailings to make up for loses in other markets but I don't see it as Viking's long term plan.
  7. Keep in mind that the rules/laws covering these things are country specific. What is standard operating procedure in the UK is not necessarily the same in the US -- and vice versa.
  8. You have chosen wisely. (It was my 70th birthday present as well--and make up cruise for a missed 2020 anniversary cruise. 😉) Check out Iceland's Natural Beauty General - 2022. It really should be dated 2021 but typos happen. It is a long thread, much of which is irrelevant at this point, but it does cover some essential such as weather (cold and wet) and what to pack. Just do a lot of skimming.
  9. I agree with what you say and hope that have sent s similar message directly to Viking at tellus@vikingcruises.com. As for why they can't test us before we board, I was thinking about that just the other day -- and what it would entail. Is it really how we want to start our cruise? Is it really how Viking wants us to start our cruise? The test itself requires us to spit into a tube. I've done it. Ugh! Most people would want to do this in privacy, so a testing area with stalls and screen would have to be set up. It takes a few minutes for each of us to supply a sample. How many stations would have to be set up to prevent a bottle-neck at this point? What about the piers that don't have a shed large enough to accommodate the testing (Reykjavik comes to mind but I am sure there are others)? Then, we would have to sit around on the dock for a few hours waiting for the tests to be processed -- with nothing to do but sit there. We would also be sitting with people who have just come off airplanes and through at least two airports. There would be tons of complaints from those who are accustomed to Viking's normally very efficient boarding process --and who wants to sit there for a few hours listening to all the grumbling.
  10. No, it is not. That is the number to call if you run into problems in transit. It is answered by the land-based Viking call center.
  11. It will be provided in your cruise docs which will be e-mailed to you about 2 week prior to departure.
  12. But note that changes to an itinerary are not necessarily the same across all sailings. For example, there are two sailings of Hawaiian Island Sojourn in December. One sailing has had the order of ports changed and the other has had Kona substituted for Maui.
  13. I would have agreed pre-Covid. Re-start, however, has been difficult since shore-side services in all ports are not re-starting at an equal pace or with equal vigor -- and Viking is wholly dependent on the shore-side providers for buses (and drivers), tourguides and port services. Many travel industry workers were forced to find new jobs during the hiatus and may not be returning. Things will continue to be rocky for the unforeseeable future. If an included tour is marked sold out, contact tellus@vikingcruises.com to tell them an included tour is sold out and ask when they will be adding me more places. Then continue to watch MVJ for openings.
  14. Can you post the body of the e-mail so we can see what the email actually said? Also, what are other people on the 12 JUN 2022 saying about the e-mail?
  15. @Astromaid, once you have booked your cruise, check out this tread for information about tours in Iceland: Excursions and how you liked or disliked them. It all about the shorex in Iceland even though it does not say so in the title. As for thoughts on booking, most of the people here aren't as happy with AIrPlus as I am; working with them is not for everyone. When I book, I always take the Viking Air offer because I know that I can drop it later if I find a better deal on my own. For those who are not familiar with flying, for those who don't want to want to upgrade with points, for those who feel more comfortable letting Viking arrange their flights, AirPlus is a viable alternative, even if things are rough right now because of Covid. I have happily used them multiple times over the past 10 years -- and I was really happy to have used them for flights to Japan for our April, 2021 cruise, because when Viking cancelled the cruise 5 months prior to sailing I wasn't left to deal with getting refunds for flights to Japan or even worse, being stuck with thousands of dollars of vouchers for an airline that I might never be able to use.
  16. Viking uses SOLD OUT for multiple reasons. Actually sold out, not going to offer, not yet ready to open for booking. So, it isn't time to panic yet. Once booking does open for DV and if one of the shorex I want still says sold out, that is when I send an email to tellus@vikingcruises.com to express my disappointment that a tour I wanted to do so much has sold out and urge that they add more buses. Sometimes it works and sometimes it doesn't; it depends on the nature of the tour. In the meantime, keep an eye on MVJ. People change their minds and places open. Even if only one seat is available, snap it up; then keeping trying for the second. Easier to talk your way on to the bus if you already have one seat.
  17. I went back to the first voucher we received when Viking cancelled our 3 JUL 2020 cruise and it clearly says that they are transferable: *This voucher can be used on any new Viking cruise and will be applied at booking. This voucher cannot be used as payment for a Travel Protection Plan, and the voucher must be redeemed by the expiration date prior to final payment. Once redeemed, it cannot be re-issued or used toward another cruise, and any unused balance of the voucher is lost. The voucher is transferable. If you are unable to use your voucher by the expiration date, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking. Just keep in mind that the fine print on your voucher may be different depending on when and why (Viking cancelled vs. guest cancelled) the voucher was issued. It is entirely possible, depending on the rules of her voucher, that OP just needs to wait until the voucher expires to get her money back. [And just to be clear: A 125% voucher will be refunded at 80% of the face value, the amount of your refund before the the bonus; Viking will not refund more than you actually paid for the cruise.]
  18. Or choosing a Medicare supplemental plan.😖 Still as long as we remember NEVER EVER click Start new topic in a roll call, we won't go wrong.
  19. Phil, I have to disagree with you on this one. I think that OP is trying to tell us not to travel with Viking. I think the take-away from this thread is that now more than ever, it is very important to do your homework, keep up with the social media chatter so that we are fully aware of what is happening on board the ships and are ready for the disappoints that will be part of cruising for the foreseeable future. The cruise industry is a long way from returning to anything near the pre-Covid "normal."
  20. Many thanks to @Heidi13 and @chengkp75 for taking the time to explain these technical things to us. We might not like the details of what we are reading but it is comforting to know that someone who has worked on ships is giving us answers and clarifying details.
  21. Have you recently attempted to add a post to your roll call and now can't find it? Are you new to CC and the roll calls? Keep reading. At the top of each each roll call, just above the first post, there is a big blue button to open a reply composing window: To its left are three fatal words (as in very confusing): Start new topic. This heads up is about those three words -- and explains why what you thought you posted in the roll call was not there when you went looking for it. It's not your fault! In the language of this message board platform, a 'thread' is called a 'topic.' Very confusing. It is not where you click if your roll call is currently talking about shorex and you want to talk about specialty reservation --although a logical assumption given the nature of the roll calls, which jump around from subject to subkect. If you click on Start new topic, it will take you out of the roll call and open a new thread/topic -- and the people on your roll call will not see what you have to say or ask. Anytime you want to say anything on your roll call, either click on Reply to this topic or scroll to the bottom of the thread to use BUT NEVER EVER click Start new topic in a roll call. At one point, CC had removed the Start new topic choice from the roll calls but they must have undergone some sort of upgrade that restored the inappropriate option. It may or may not be fixed--and in the meantime, we just have to live with it. If you were caught in the trap, go back to your roll call and try again. Your fellow roll call members are waiting to hear from you. Don't worry about the thread that was created; it will eventually sink to the bottom of the pile -- and it is not worth the hassle of trying to get it fixed.
  22. You are lucky you got into Palermo. Last time we were scheduled for Sicily, we had to skip it because of weather.
  23. Politically, they are part of Europe (though not part of the EU). Geographically, Iceland straddles the tectonic plates of Europe and North America -- and visitors can walk through that rift as part of the Golden Circle tour. Regardless, the flights to Reykjavik can be shorter, depending on where you are flying from.
  24. For anyone thinking of these itineraries, here is a thread that you should bookmark for later (because it is quickly settling down to the bottom of the pile and you will never find it 18 months from now): Excursions and how you liked or disliked them. It doesn't specifically say Iceland in title but that is all it covers. There are other threads from this past summer's Iceland cruises but they aren't as concise as this one. A lot of the conversation this past summer was about the Covid restrictions and protocols, the delay in being able to book shorex and other issues that were specific to the Welcome Back cruises -- and that hopefully will not be issues for 2023 cruises.
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