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Everything posted by Peregrina651

  1. Try: $100 is $100! Where else can you double your investment? That's $100 towards a limo to the airport -- or another shorex... Even $100 discount is better than no discount at all. Hmmm. I ran out of snappy come-backs. Maybe others can add to the list.
  2. However, expect everything to be more expensive than listed for 2020.
  3. The "cruise certificates" that I purchased on the river cruise don't expire. I don't know whether or not they issue a variety of cruise certificates that do. The "future cruise certificates" issued by Viking under the No-Risk guarantee and when they cancel a cruise do expire.
  4. Yes, they are gone. That was changed pre-pandemic. They changed it to 3pm Eastern time.
  5. The certificates were returned to my account, as if they had never been used. They are available to be applied to another cruise in the future and are still worth $200 when used as payment for a cruise.
  6. Once a voucher, always a voucher. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. If you cancel a cruise, the cancellation matrix applies. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. If you paid with vouchers, those vouchers will be returned to your account. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. Any balance after Viking issues the vouchers is returned to you in cash. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in).
  7. Sorry to talk business but I have a quick question about sailing in and out Long Beach CA -- and I really don't want to start a whole new thread about it. Hoping that one of the resident experts (aka Andy) can give a definitive answer without indulging in 2 pages of discussion. Returning to Long Beach having just stopped in Mexico, do we have to go through the formality of showing our passports and clearing customs? Thanks.
  8. What it comes down to is that SBC/OBC comes in different flavors and each flavor has it own rules. Some credits can be used in advance and some can't. Some credits can be refunded to you at the end of the voyage and others can't. Some credits can be applied to gratuities and other can't I think the best way to find out what kinds of credits you have and how they can be used is to ask Viking directly. They will look up your account to see exactly what you have and be able to tell you what the rules are for whatever types of credits you have (or your TA can do this for you).
  9. Nope! Any Viking cruise. I just used two to book our Hawaiian Islands Sojourn. I used them for cruises that were eventually cancelled; they were returned to my account.
  10. Am I the only person who thinks that Messybill was actually agreeing with the OP and expanding on the topic?
  11. You cannot book a future cruise while on a river ship but you have a one week(?) window after the cruise to book a cruise with almost the same perks as booking on board an ocean cruise. Double check with Viking the exact timing and perks. What you can do on the river ships that you cannot do on Oceans is to buy "Cruise Certificates." A $200 face value certificate costs $100. You can buy as many as you want and use them on any Viking cruise (river, ocean, expedition) BUT you can only use one per person per cruise.
  12. BUT that was the World Cruise and some things are done differently on the WCs than on the shorter voyages. We are booked on the Hawaii cruise and I do not expect anything more than the normal evening entertainment while at sea. I hope that there will be local guest entertainers in Hawaii, as I have seen done in other ports (such as flamenco in Barcelona and opera in Rome).
  13. Not really. Most of the at-sea days you will be sailing in open ocean. In the Beagle Channel and the fjords of Chile, there is land to be seen from both sides (unless you are fogged in, a possibility). For the ports that are closer together, you will be sailing at night.
  14. Tanya has given you a lot of information. Here are a few more things to know about the process. Once you each have your bookings (shorex or dining) made, it is possible to enlist the help of the folks at tellus@vikingcruises.com. Email them. Include booking numbers for each cabin and phone numbers. Explain the problem and ask if they can help you work it out. In the meantime, keep an eye on MVJ (once or twice daily). Openings on sold out tours come and go as people change their minds or have to cancel last minute. They aren't announced and they are first-come, first served. Viking does not keep a waiting list. When I am SOLD OUT of a tour I really want to do, I contact tellus@vikingcruises.com and tell them how disappointed I am that XXX tour is sold out and ask if they will be adding more buses. Since they don't keep a waiting list, they have no idea what the unfulfilled demand is for any given shorex unless we tell them. Sometimes it is possible to add another bus to a tour and sometimes not. If Viking does add more space, they will not necessarily tell you (two different departments), so once you ask, keep watching MVJ for openings. The other thing to know about the words SOLD OUT in the run up to being able to book your shorex is that SOLD OUT doesn't always mean "sold out." Sometimes it is used as a placeholder and sometimes it means that they aren't offering the tour at all or that it hasn't been finalized.
  15. And with a separate note left in your cabin Probably didn't even know that they could turn it off.
  16. As long as we are talking "illegal," Viking has a list of items that are prohibited on board the ship. http://wpc.475d.edgecastcdn.net/00475D/mvj/onboard-prohibited-list.pdf Among them are the following electrical items: • Extension cords (USB and laptop charging cables are exempt) • Any electrical device that produces heat (curling irons okay to bring), such as: - Clothes irons, including steam irons - Hot plates or heating kettles - Electrical air humidifiers & refreshers - Heating pads • Any electrical device with a surge protector The most important one on the list not to ever, ever plug into the ships electrical system is the last one -- even if nothing else is plugged into it. They will explode. As I understand it, surge protectors are designed to work with the A/C electrical power that is fed into our homes. Ships generate their own electrical power and it is not compatible with the surge protectors.
  17. If you paid for the cruise and the shore excursions with a voucher, then it all must go back onto a voucher if you cancel. Once a voucher, always a voucher. If you paid for the shorex separately with a credit card, it is a different story. IMHO, if you haven't contacted tellus@vikingcruises.com to dispute how they are handling refunds on the shore excursion, then you aren't talking to the right department. If you are working with a TA, let them do their job. If they can't get it figured out to your satisfaction, maybe the credit card company will be willing to get involved (and maybe they won't). And, no, you probably cannot dispute the cruise fare or airfare through the credit card company; just like you can't get a refund on an airline ticket you have to cancel. The only reason you might be able to dispute the shore excursion refund is because of the separate cancellation policy for the tours and separate payment. We paid for Iceland with vouchers issued when Viking cancelled a cruise. The cruise fare was less than the amount of the voucher and we had until the start of the trip to spend the balance. I used it to pre-pay the gratuities and to pay for shore excursions when they finally opened. With the cost of the excursions, I had spent it all.
  18. I'm the one who mentioned it. First get Viking to make it right. If that fails, then and only the should you try get the credit card company involved. It is very complicated and considering that Viking has more or less refunded it to you in the voucher, the credit card company may not want to get involved. I just depends on how hard you want to push the issue.
  19. IMHO, time to lodge a complaint with the folks at tellus@vikingcruises.com. You have cancelled more than 48 hours in advance and should be able to get that refunded to your credit card -- and not rolled into a voucher. If that doesn't work and you paid by credit card, try getting your credit card company involved.
  20. That is one really tough choice. Golden Circle gives you: meeting of the tectonic plates, a very large waterfall and a geyser with other geothermal happenings. Northern Iceland gives you: a not quite as large waterfall, geothermal hot springs, a lava labyrinth and pseudo-crater. Both give a scenic drive to and fro. However, as simply a timing thing, in case Covid changes the course of your your cruise, there may be an advantage to choosing the an earlier tour over a later tour.
  21. IMHO, they are a vocal minority. The rest of us don't care enough about what other people wear to get involved in the conversation or to argue with people whose opinion isn't going to change.
  22. I have always felt that on Viking we are all treated as if we were traveling in the owners' suite. There are no segregated public spaces. There are no "Black Cards" to wave around. There are no rewards for having cruised more times. First-come-first-served and everyone waits their turn in line to be served. It is hard to be snobbish when the on-board culture doesn't promote it.
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