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Gail Boertzel

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About Gail Boertzel

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    Cool Cruiser

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    Mountain Lakes, New Jersey, USA

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  1. Thank you "Lack Creativity" for capturing the essence of what my original post was trying to convey!! Next week will be specialty restaurant selection. Once again, I will not be moaning if I do not get a 7 pm reservation on a sea day. I just hope the booking system allows me to choose from what is available and make the reservation. Fingers crossed!
  2. And we are a bit the reverse situation. We have been consistent Oceania customers and this will be our first Viking trip. Viking's marketing of excursions was part of the appeal of Viking. I agree that S*** happens on any line, but I consider that to be unusual occurrences. What I am reading on this website strikes me as an ongoing, repetitive problem that leaves a bad taste before the cruise even begins.In this day and age of technology, I don't think it is too much to expect that the reservation system will function properly.
  3. Parsley Cruises, I think you are missing my point. I fully understand the number of cabins on the ship and how that plays out for the timing of booking excursions. The reservation system for excursions was set up by Viking. Viking knows on any given day how many cabins are permitted to start booking excursions. The system should be designed to handle this recurring situation. The excursions I was trying to book were not sold out in which case, booking a higher grade cabin to have an earlier selection date would be a legitimate solution. The 15 day cruise we are taking only has three sea days and we will be spending our time in ports, out of the cabin. Thus, we choose not to take a bigger cabin. And, the "solution" to the Viking problem should not be to force one to take a more expensive cabin. I was not looking for an earlier opportunity to book excursions, just the opportunity to do so based on the system and timetable set up by Viking.
  4. Today at 3:01 pm the magic hour had finally arrived. But for a helpful Viking representative who booked our excursions via a phone call, I don't know if I would still be online trying to book them. At one point we were receiving messages saying there was a conflict, even though we had nothing else booked for that particular day and the excursion was not "sold out." Numerous times a message appeared saying the system was undergoing maintenance. Other times, the "loading" message would go round and round and then take you back to the original screen so it was as if nothing had happened and you had to try and add a reservation all over again. The website was verrrry slow. The Viking rep mentioned that these problems may have been due to the opportunity to book excursions opening up for so many people today. But that is to be expected. There is no point in being able to do it online if it doesn't work. Just wanted to add another factual account to those previously posted for other cruises on other dates.
  5. It is my understanding that some large travel agencies book rooms on a particular cruise without having sold them to specific passengers. Is there an easy way (besides contacting numerous agencies) to try and find out if a particular agency has booked a block of rooms to see if any are still available when the cruise line website states it is Sold Out. Thank you for any guidance.
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