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jwilcox

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Everything posted by jwilcox

  1. Is there any place that gives a better description of excursions other than the one or two sentenes that most of them show. It's really hard to know the difference between similar sounding ones, or even know which might be a better fit for us from such a short description.
  2. An additional question - I understand that to upgrade from the Premium drinks package to the Ultimate you simply pay the difference in the daily rate. But I've read a suggestion that if you ask for a spirit from the Ultimate list there is only a "slight upcharge" that reflects their difference between the a Premium level spirit and the desired Ultimate level spirit. Does anyone have any experience with this? If this is not clear I'll make up an easy example (not using real prices). If a scotch listed on the premium list costs $10 and a scotch listed on the Ultimate list costs $12, are you charged just the $2 difference? Or, since you've ordered something not included in your package do you pay the full $12?
  3. Do you any of you who have been doing this for a while know if Azamara ever offers their "Experience Packages" at a discounted price, perhaps as as an incentive for more people to sign up for them?
  4. I am not a "wine snob". In fact, I specialize in finding and enjoying good, cheap wines. On our two Azamara trips the wines available on the Ultimate package were either not really available, or would retail here in California for under $10. There are good wines still available at that price, but sadly not the ones in the Ultimate package we had access to for our two trips. Calling the wines they offered "ultimate" in any way is a joke. I should add that the same thing happened with some alcohol choices too. One reason we got the package was to have access to good Cognac and scotch. The best of what they had listed on the package list on the table where we signed up were also not really available. I understand things change and sourcing wines all over the world is difficult, but how hard would it be to put out a list that reflects what they actually have available, especially at the sign-up table.
  5. We have our second Azamara cruise coming up in a couple weeks or so. I thought that for the last one we received "documents" (can't remember what exactly, and maybe i'm not remembering this correctly) a few weeks before we sailed. Now we leave in two weeks and i haven't received a single communication from Azamara about our upcoming trip. Should I be expecting to get some communication from them at this point? The online system is showing everything is OK with the reservation including all the options we selected. But it seems odd that we would show up at check-in with nothing other than the confirmation we got way back when we booked over a year ago,
  6. jwilcox

    New website.

    Exactly what I said a few posts above yours. Still hoping someone can tell me how to do this.
  7. jwilcox

    New website.

    Thank you. This took care of that problem Now if I can only figure out how to pay.
  8. jwilcox

    New website.

    I seem to have an additional problem. When I first looked at excursions under the Manage My Reservation link I saw the full list of all available excursions. We we certain we wanted to take one of them, but wanted to think about others. So I signed us up for the one we wanted and hit STORE. We have finally decided on another we want to take but now when I go to Excursions it only shows the one we have already signed up for. I can't figure how to add another excursion to the first one we signed up for. Has anyone successfully done this?
  9. jwilcox

    New website.

    When I first logon I get three choices - Make a Payment, Manage My Reservation, and the option for having a problem. If I click on either of the first two (Make a Payment or Manage My Rservation) it takes me to a summary screen that shows all the details about my reservatoin including the excursions I've signed up for, the Special Request we've made, and the extras we wanted. At the bottom is an option (the only option) that says "STORE". There is no CONTINUE option, although I seem to remember one back when I was entering my excusion choices. If I click on STORE all it does it give me a popup that says my reservationed has been stored. I have to click OK to make that popup disappear and then I am back at the summary screen with the option to STORE.
  10. jwilcox

    New website.

    I am an IT professional. So I feel comfotable saying that the design of their new website is AWFUL. There are so many things wrong with it and so many terrible design features it is incomprehensible how they could have paid someone to design this for them. It looks like it was done completely without any user testing, or without any user experience people having input on it. Having said that (hoping someone at Azamara reads this thread) I did get the notice. Fortunately I had already stumbled on the "Store" option which is not self evident. That was after having selected shore excurions more than once only to have them not show up next time - because I hadn't found the "Store" function. However I still cannot figure out how to pay for what I have signed up for. The announcement says to "Navigate to the payment screen". But I can't figure out how to do that. If anyone out there has figured out how to get to the payment screen I'd appreciate your letting me know how to do that.
  11. We are staying at a hotel nnear San Marco after we disembark our Azamara cruise. I understand that we will arrive at Porto Maritima, but is not clear to me even after reading several posts how we should proceed from there. I think we could take a water taxi but that would cost something like 100 Euros. Can we take a vaporetto? If so, where would be the nearest vaporetto stop on a line that goes to San Marco, or San Zaccaria, and could we walk to it with luggage?
  12. Thanks. That was what I thought but it is good to have someone confirm it. Now if someone can give me the specifics of the local tansport needed to get to our hotel. We ae 75 and healthy enough to walk a few miles, but not while schlepping our luggage. So the easiest way possible is what we would be looking for if anyone out there can help.
  13. I'm really confused about where exactly I will "hit the ground" when disembarking at (what Azamara says is) Fusina. We added a few extra days at the end. How to do we get to our hotel which is very close to St, Mark's?
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