Dear Carnival Guest, We continue to implement increased monitoring, screening and sanitation protocols to protect the health of our guests, crew and the residents of the destinations we serve. Our measures are designed to be flexible to adapt to changing conditions and recommended best practices. For your reference, you can read our Travel Health Advisory on Carnival.com. Nevertheless, we know our guests have questions about their upcoming cruise and we have relaxed our cancellation policy to provide flexibility should you wish to reschedule your vacation, as well as incentives to proceed with your plans. The following applies only to guests who booked on or before March 10, 2020.
Guests who choose to keep their booking, as currently scheduled, for departures June through September, 2020, will receive the following onboard credit (OBC) amount:
US$50, per cabin, for 2 – 5 day sailings
US$100, per cabin, for 6 day sailings and longer
If you choose to continue to sail with us, we will automatically apply your onboard credit to your Sail & Sign account. There is no need to call us.
You may also cancel up to 30 days prior to your scheduled departure date. Any cancellation charges will be held as a future cruise credit (FCC) to be redeemed on a cruise within one year of your original sailing*.
If your reservation included Fly2Fun air, any monies paid for your air fare will be included in your FCC. If you purchased independent air, please contact your airline carrier as they are being flexible with change fees.
Any pre-purchased Carnival shore excursions, specialty dining/spa or Fun Shop orders will be automatically canceled and refunds will be processed to your original form of payment by your bank within three weeks.
We are experiencing higher call volume than usual and are currently focused on assisting guests sailing March and April, 2020. We encourage you to contact your travel advisor, Carnival Personal Vacation Planner, or access “My Cruise Manager” on Carnival.com to cancel your reservation. Any penalties will be held in your account as a FCC. You may also get answers to Frequently Asked Questions here.
We appreciate your loyalty and look forward to welcoming you on board!
Vice President, Guest Services Contact Centers