Jump to content
Cruise Critic Community

Perkyboy34

Members
  • Content Count

    668
  • Joined

About Perkyboy34

  • Rank
    Cool Cruiser

About Me

  • Location
    Bedworth, England
  • Interests
    Travel
  • Favorite Cruise Line(s)
    RCCL
  • Favorite Cruise Destination Or Port of Call
    Caribbean

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. This is split into 2 sections, and in no means is it a rant, it is just an honest opinion First Section What a business model RCCL operate, for their loyal following, they make us book a couple of years in advance ensuring they have our money well in advance Gone are the days when we used to have a personal cruise consultant located in the same country as you, who became a friend keeping you up to date with the latest developments and cruise news, as well as offering you on board credit and other little perks to make your experience that little more special Now we have to speak to a call centre somewhere in the world, who can hardly understand and speak your language, who are literally machines working from a script and website offering no personal experience Well, having now done over 200 nights and reaching Diamond Plus, enough is enough, Having realised the cruise we have booked, is now being advertised £ 900 ($1300) cheaper and including onboard wifi, would they price match our booking, of course not RCCL - please take a sensible view on customer loyalty rather than profit, it has resulted in us cancelling 3 future cruises, losing you revenue of approx. $13000 Second Section Reading about RCCL cancelling all Independence of the Seas cruises from the UK for 2020, so they can deploy back to the USA for demand of Coco Cay", revenue over heartbreak Can you imagine the heartbreak RCCL have caused cancelling over 60,000 peoples cruise, they are not robots, they are human people with actual feelings who were planning dreams and special memories shattered,
×
×
  • Create New...