laddcalcagno

Thanks Babr, I think that did clarify a bit for me actually. So the FCC was issued by Royal before the insurance was approved, but now that I've taken a look at it, it wasn't the full amount of the cruise. Just a small amount, which could have been fees. I'd have to ask the rest of my group what the other emails said. The insurance checks came today and it was for quite a bit more than the FCC, which was only $285.

We didn't file it that way, its just the type of insurance we took. The cruise line issued them because we called them to cancel our booking. Should it have been the other way around? Filed the insurance claim and not notified the cruise line? That doesn't seem to make sense.

Hello, Our family was supposed to be boarding Oasis of the Seas today for a cruise. Exactly one month before our trip someone in our group fell and broke their ankle. The damage was severe and required two surgeries to fix and they would not be cleared for travel so we had to cancel. Royal immediately issued us Future Cruise Credits, but since we took 'cancel for any reason' insurance and we're unsure about booking again with this person (not his first accident by far and the last one was less than a year ago) we decided to file a claim which was just approved. We assumed we would get notification from Royal that the FCC would now be cancelled as we were getting our cash back, but we haven't gotten anything yet. We don't want to double dip here, but quite simply we're confused about the process. We've never needed to make a claim on the insurance before. Can anyone clarify if/when Royal will take back the credits? Thanks!