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robinpow

Members
  • Posts

    214
  • Joined

About Me

  • Location
    Arkansas
  • Interests
    World travel, photography, wildlife, shopping for handcrafts
  • Favorite Cruise Line(s)
    RCCL for crusing, NCL as a water taxi
  • Favorite Cruise Destination Or Port of Call
    The world! Everyplace has something to offer.

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robinpow's Achievements

Cool Cruiser

Cool Cruiser (2/15)

  1. We I'm one of the minority here, a seasoned cruiser who wasn't supporting MSC. To the point I sent the cruise line a message stating my opinion of how things were handled. Just got this reply from the. " Hi Robin, we have been in contact directly with Ben and David to apologize for how this situation was handled and invite them back onboard, where they would be welcome to document their experience and share their thoughts. We appreciate feedback and opportunities to improve. We understand that while some guests are seeking privacy, others enjoy documenting and sharing their vacation experiences. We are committed to ensuring our crews are properly equipped to accommodate both."
  2. Correct. I'm actually very upset with the way the line handled things. I'm one of those people who does speak with their billfold. While the cabin looked great and the front line service and dining was looking good, Upper management appears to need more customer service training.
  3. MSC dropped the ball! First off they didn't need to play games like having several different crew ask questions, secondly they didn't need to be rude, last but no least no excuse to ban them from using their phones to even take photos! Other than using a stabilizer for their camera, their camera was any different than a lot of other passenger's cameras. Photographing the buffet is nothing new, you will see tons of people doing that! These guys however unlike 99% of those people using their phones, know how to use the settings on their camera, so that almost everyone in the background is out of focus. They also usually go out of their way to avoid busy times, just to limit the amount of people. -- While I was impressed with the review up to the point they had to quit and was actually thinking I might give MSC a try, no way now!! Nice ship, but can't say the same for their management crew.
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