We are booked on a Nautica cruise to Bermuda on Sept. 18. We booked the cruise in Aug. 2023 and in Oct. 2023 we were notified that the first port was being changed to Newport, RI. Newport was the first port when we booked so there really wasn't a change. That should have been my first clue that it was going to be a problem.
Since we booked, I have never had access to the excursions for Newport. The port has been greyed out in the planner with no access to that port. When I check while logged out, I can see several different excursions but I can't book them. The excursions in the other ports are different depending on whether I'm logged in or not.
I have reported this problem in emails and phone calls to customer service. I'm always told that it will be fixed in "a few weeks" and I can always call and book with Oceania. I have contacted my Elite Vacation Consultant (Oceania rep) several times and I'm always told "a few weeks".
Today I called to check on the price of a Newport excursion and book one but the Oceania rep can't book it because it's not linked to the sailing. He says to check back in "a few weeks"
Does anyone have any suggestions as to how I can resolve this? I have $600 excursion credit that has no value if I can't book an excursion.