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About kenzie

  • Rank
    Cool Cruiser

About Me

  • Location
    South Wales UK
  • Interests
    scuba diving
  • Favorite Cruise Line(s)
  • Favorite Cruise Destination Or Port of Call

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  1. Hi - Thanks for your interest, the internet was terrible, I bought the upgrade pre cruise, internet manager would do nothing, the streaming on premium did not exist -they advertise it that you can stream movies etc but you could not even watch a facebook video as it stopped after a few seconds, I needed the upgrade to unlimited but the additional amount for premium, being additional $5 pd was my complaint, I took my complaint to the General Manager who overrode the internet manager and gave us $100 OBC which satisfied my complaint. They should not however offer the service if they cannot provide it. My experience of internet is on the larger ships of RCC, Princess and obviously NCL, NCL is clearly the worst and slowest service, but we still need it, RCC with Voom is brilliant, just wish this was available on all ships.
  2. prepaid to upgrade in our current 16 cruise, paid $364 to enable streaming - absolutely rubbish internet, cannot even watch a video on Facebook never mind stream movies, if we try to see a video the quality is so bad you cannot even see anything, complained to internet manager and guest services- will do nothing but cancel for rest of cruise - I believe a refund is due as they cannot provide a service but took my money - guest services said it’s a different itenery so satalite is different - waiting for general manager response to our complaint
  3. Can anyone advise where reservations for the Vibe, Restaurants and Entertainment are made on embarkation. I do not benefit from Concierge or Haven Concierge.
  4. I agree - do what you want to do - Too many preachers - people ask an innocent question and get crucified on CC !!!!!!!!!!!!
  5. I agree - we are on on 17th Jan, was watching You Tube video to learn how to play but would want a min of no bigger than $10, surely NCL wants players, not just high rollers. Its suppost to be a fun cruise not serious gambling, guess I will have to wait for my trip to Las Vegas in March
  6. I have cruised over 30 times and there are no issues bringing hair appliances onboard - obviously irons and kettles are on the banned list.
  7. That is very conflicting information- does it mean there are both 110v and 220 v outlets - are they dual voltage, do I just plug in and hope for the best - set a fire or break my $500 hairdryer !!!!!!
  8. Thanks - it’s a UK Outlet I am trying to see if they have - UK outlets are different voltage and the newer ships built for RCL and Princess included one in the cabins - our electrical hair appliances will not work without this voltage and a step up adapter is unsuitable and dangerous for high watt appliances such as those - I wanted to bring my Dyson Airwrap but it will only work with 220 voltage
  9. On my last cruises on Royal Princess and Allure of the Seas they had a UK outlet which was 210v, please can someone check if there is an outlet in a Balcony on the Joy, if not no point in bringing my Dyson Airwrap and will need to buy a US hair curler. Thank you for your anticipated help.
  10. $25 minimum is a Joke, could never pay passline higher than $10. Was the table played at all, is it possible to ask for minimum to be dropped if no-one is playing at such high levels.
  11. Is it possible for someone to advise what plug points are in the balconies, are they all American or do they also have European plug holes, the Getaway and Escape had both. Also is there a UK outlet.
  12. Thank you for your time, hope you have a wonderful cruise. I wondered if you could see the usual minimum bet on 3 Card poke and Craps. Also what are they paying on 2 & 12 Field bets - is it double.
  13. OMG I am scared, have 16 days onboard next month to get the courage. Looking forward to your further videos.
  14. I can see from my planner that the price is $7 each and you can buy 4 for £20, can you buy this package onboard? As I do not know whether this Galaxy thing will be good for us. How many exhibits are there.
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