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About Caroldoll

  • Rank
    3,000+ Club

About Me

  • Location
    Newport Beach, CA
  • Interests
  • Favorite Cruise Line(s)
    Crystal and Celebrity
  • Favorite Cruise Destination Or Port of Call

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  1. I buy that. Jeff is one "heck" of a guy! I need someone to ground me. He is right, I do have anger. Mostly because I am worn out and there is no reason for them to put me through this. I will survive, and thanks again to you all.
  2. You are so kind and reassuring. I assume you are right. I have never had this happen to me. Generally sail on Regent and they are prompt in circumstances like this. I can't believe the attitude of Silversea. Thanks a million.
  3. No you are not, but I personally don't like to use something that isn't really mine yet. I guess I have to wait until November, or try to charge on Amex. It isn't right what they are doing.
  4. I am in major pain. My original cancellation was quite some time ago. I don't have the paperwork in front of me, but now my travel agent said that since I turned it over to American Express for a dispute, Silversea says I have to start all over and it will be 60 to 90 days from NOW. This is truly scam. It is still over a year until the cruise. They should not have the right to deny me my credit which is over $38,000. I do hope anyone who reads this board and this subject thinks twice before paying in full for. a cruise or even depositing on Silversea. My husband needs cancer treatments and I can't pay for them now.
  5. Thank you so very much for posting this insight.
  6. Thank you all for your insight. I asked my agent to call Silversea again today. They said they were "pleased that I had deducted the $200 cancellation fee" and would work on refunding my money within 45 WORKING DAYS". OMG, this is unbelievably wrong. They said they were "doing me a favor" and not making the time start over from my original cancellation date. Personally I am very sad. If they truly mean working days, I will be lucky to get it by Halloween unless as some say, Amex has some provision. I did call Amex at their dispute center today and they said they are only handling this by email! It does seem that everything is not working out for me, but I guess I can suck it up and wait, and wait, and wait. Thanks for all the support. I do appreciate it.
  7. I don't know exactly what you are saying,. I cancelled a paid in full cruise and waited 30 days, but I did not get a refund, so I filed a dispute with Amex. They said we have to start all over. It has now been closer to two weeks and I don't have a refund from Silverseas. However, I did get a credit (provisional) on my Amex. There is no reason for the cruise line to be holding this up as it is still well over a year until the cruise. I am more than a little nervous as Regent was much more prompt. I have been strongly affected by the fires and my husband's cancer. Having this to worry about is more than I can handle.
  8. Thank you. Right now it is out of my hands, but if they try to argue with Amex, I will pursue it. I do appreciate this. Wish I had it a week ago
  9. Thank you all. I wish someone knew the name of someone in corporate who might have listened to me dire problem. We are dragging through. Perhaps next week they will choose to contact Amex. Their office is in Monaco! No taxes there! Maybe I can get my money.
  10. Well I hear what you are saying, but mine is not that complicated. I booked LAST YEAR IN OCTOBER and paid IN FULL AT THE TIME OF BOOKING. I did wait 30 days, and communicated my dire circumstances. They are sleazy. No other reason.
  11. When I filed my dispute, I deducted the $200 that they had coming. I just think they are a cheap sleazy outfit, as I think 30 days is enough time to wait for them to just click a button and give me a refund. I have a huge credit now on Amex, but I can charge living expenses. Please, everyone, don't pay so much in advance. It was my bad.
  12. Thank you everyone. Amex did post a credit to my account. However we all know that it is subject to Silversea policy which is 120 days out without penalty. Since it was about a year and a half out, Silversea should have given me my money back, especially when I paid full on booking and especially since I had a really good reason to cancel. They are merciless. I have lots of cruises on them and their parent company.. There was no reason for them to treat me this way. I hope anyone who is thinking of booking THINKS TWICE!
  13. Thanks. I don't know how to get through to him. I did file a dispute with Amex and they are going to credit my account, so I can just charge food and lodging. I don't see any way they can argue my dispute. I cancelled over a year from when the cruise is scheduled. It is just a shame that they are that way. I paid in full at the time I booked the cruise. My bad! They had my almost 39,000 a year with no interest. I would not have asked if I was not in dire need, Her name was Erica Cruz. This speaks poorly of Silversea.
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