IUKI--We have purchased two alexandrite rings while on cruises. One in Jamaica and one in St. Kitts. I love, love them both. You are right, we could not find this stone at any of the jewelers where we live in Ohio. I just lost a small diamond from the one we purchased in St. Kitts and was looking to see how I might get this taken care of. We are set to cruise again in a couple of weeks but not to St. Kitts or Jamaica so I cannot take the right to them myself. I will also be letting RC know of this issue to see how they suggest we handle. Please let me know if you get any answers from them on your issue. I will keep you updated on my issue if you would like. I hope you enjoy your alexandrite as much as I do. They are beautiful and one of my birthstones for being a June baby (alexandrite, pearl and moonstone).