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About kura

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    Cool Cruiser

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    travelling, fishing, reading
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    Holland America
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  1. Well said!....my point exactly that there is no place for these untrained dogs creating havoc and disturbing other passengers on cruise ships! It is these so called “service dogs” that I object to.
  2. I was on a HAL excursion I DO understand that.....my Mother was legally blind but could see a little. . I do realise that some disabilities are not readily visible. My point was that this was NOT a Service animal and these animals on ships make it difficult for those in genuine need. A genuine service animal does not race up stairs with lead extended, fight with other dogs that I also witnessed on this same excursion, is let off the lead in the Crows nest to lick the tables etc.
  3. I was not bitten but injured by a Dog. I am the OP......as I said in the first post, I was knocked over by this “Service dog”. This happened on a HAL excursion in Taormina in Italy. The bus parked in a parking station and there was only 1 elevator working. Being fit for our ages(70+) my DH and I volunteered to walk up the 7+ floors of a narrow staircase as there were many others who needed the elevator more than us. We were almost at the top when and on a small landing when I saw this dog and owner (who would have probably been only 30+ years old) running up the stairs with lead fully extended. The dog went one side of me and she went the other and down I went. The lady and her dog didn’t stop to see if I was Ok....just kept on running. I was very shaken and sat there for a while....other passengers came to my aid. When I got to the top, I reported the incident to the tour guide and asked her if she could make a report. She told me she couldn’t as the lady was blind and it was a service dog. I told her she wasn’t blind!!......on the bus she sat in the front seat with dark glasses on and had told the guide she had to sit in the front seat. I later photographed her texting and reading on her mobile phone! On other occasions I had also seen her reading and jogging ashore without the dog. later on the same excursion, I was in a shop and the lady and her dog came in and the dog brushed passed me....I politely asked her to keep her dog away from me as I was still shaken from the fall. Her reply was “ It wasn’t my dog that knocked you down....you are obviously in such poor health that you collapsed on the stairs!!!” After a lot of insistence I convinced the guide to fill in a report. On returning to the ship I went to Guest Services and reported the incident. By now I had some very sore spots, including a graze across the back of my leg where the lead caught me. I was sent to the Medical Centre at no cost to me. Guest Relations were wonderful and there was follow up the next day. I was also told they had a large folder of complaints about this dog from passengers and crew that was being sent to Seattle. They wished that I had reported everything unusual for a service dog I had seen. In future I will be notifying GR if I see an out of control dog on board a ship!! like I said in my OP....I have no objection to properly trained Service dogs. This particular dog was a lovely exuberant animal...a pet.....but NOT a service animal....and had no place on a ship....it was a puppy.....only 12 months old...and behaved like one. I believe everyone should report these animals as they are making it hard for people with a legitimate need for a service dog.
  4. ...on the particular Prinsendam Cruise I referred to in the OP.....there were Crew members......dining staff who were in fact scared of large dogs......therefor the passenger and her four legged friend were moved from table to table
  5. I also should have stated in my original post, that passengers bringing theses so called “Service dogs” on board just because they don’t want to leave their pet at home could make it very difficult in the future for people who genuinely need a proper service dog.
  6. “Service Dogs” on board ships....should they be allowed? I don’t often make comments on here, but I have been following John and Dianne’s Lucky Number 7 thread from the Amsterdam World Cruise with discussions about so called “Service Dogs” that are currently on board the World Cruise and decided to start a separate thread to see if other people also have an objection to these animals on board. Obviously they are approved by someone in an office who has no idea that they are not properly trained. I do love dogs.....love our two “Granddogs” ....but not on ships! I have no objection to a properly trained Service Dog that is on a harness, but have no time for these people who seem to be able to bring on their pets by calling them Comfort Dogs. The following is a quote from John and Dianne’s latest thread.... This morning in the gym, there wasn’t just exercising going on. A group of people, including the wife of one of the ship’s top officers, had an angry discussion going on about the dogs on board. I think I may have mentioned them before. A couple boarded the ship somewhere in Europe and, with HAL’s permission, brought aboard two “comfort dogs.” Apparently the husband had had heart surgery recently and felt he needed the comfort of his two dogs. Unfortunately, these are NOT service dogs, which I realized when one “escaped” their cabin one morning and ran helter-skelter down the hallway. Apparently the situation has become worse rather than better. During one show in the Queen’s Lounge, one of the dogs began to bark and then to howl, continuing until removed from the room. Also, one pooped in the elevator and another peed on the carpet somewhere on the ship. In addition, the couple brought their dogs to The Pinnacle for dinner and a conflict broke out with other diners which required that security be called. We don't know the outcome of that situation. Of course the person who approved this doesn’t have to deal with the consequences, but both passengers and especially crew do, and officers and crew at the very highest levels are really fed up with the whole thing. I realize that some people really do need their (well-trained) service dogs wherever they go, but noisy, badly-trained ankle biter dogs are certainly not a good idea. I know that it’s possible to find “service dog” certificates online, but I think the situation should require a letter from a vet certifying that the dog is actually a trained service dog as well as a letter from a physician explaining why the person needs such a dog. That would not violate the ADA, but it would keep situations like this from arising. Enough said. I have experienced first hand one of these dogs last year on the Prinsendam in Europe and Holy Land and decided to now share some of the stories from that cruise. A lady from New York had a “Service dog “. ...an Australian Sheepdog that is not bred to be a Service dog, but to round up and chase sheep!! This dog was totally out of control. It was apparently to protect her Personal Space! .....but invaded the space of many other passengers and crew! The first we were aware of it, my husband said there was a strange noise that sounded like a dog barking when he was on the balcony. This dog was seen by us and other passengers and crew..... ......bounding up the stairs on the ship on a very long lead ......off the lead in the Crows Nest, licking the tables and eating any dropped nuts off the floor and tables ......Off the lead on the back pool deck looking to be patted and jumping up on people ......pooping on the deck....instead of in his tray .......according to the Dining Room Manager it jumped up on waiters, and the lady was ordering the best steak off the menu and feeding it under the table....the Dining Manager said he objected to the dog being given the HAL dining china to eat off and he found it a plastic dish. There were many confrontations apparently in the dining room and the lady was moved from several tables when people objected! .......On an excursion the dog was in the front seat, with paws up on the partition over the driver and drooling on to the driver. ...... other passengers were asked by the lady if they would hold the lead while she went into some of the churches etc in Israel where dogs were not allowed. ......the lady was seen ashore on a few occasions without the dog in ports where it was not allowed (she was travelling with a friend so assumed the friend looked after it) ...the worst for me was while on an excursion, whilst climbing some stairs, this lady and her “Service Dog” raced passed me ......the dog went one side of me and the lady the other the dogs lead caugh my legs and I fell heavily on a landing on the stairs. This dog was NOT a service dog and should never have been allowed! I made this quite clear in our cruise evaluation also. Apart from the above, it is not fair to the dog to be confined like this I hope I never encounter these so called Service Dogs on a ship again.
  7. We are also in Australia......and have had every cruise that has dropped in price refared. We have not used a TA for many years, but book direct with Sydney and have saved thousands of $ over the years. We were frustrated when we did use a TA and wanted to change something or saw a better deal and were told by TA that no changes could be made. That is not true unless your TA has booked a restricted fare.
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