Jump to content
Cruise Critic Community


  • Content Count

  • Joined

About parallax

  • Rank
    Cool Cruiser

About Me

  • Location
  • Favorite Cruise Line(s)
  • Favorite Cruise Destination Or Port of Call

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Thanks, Keith. Good minds think alike. I have already had this conversation with the manager.
  2. The initial rep I had was fabulous as well. She handled all three bookings and did a great job following up. For our next two sailings, she was able to get all three rooms together, which required "coordination" with the inventory department. We were very appreciative and we received a very nice OBC for each sailing. Things just hit the skids when she left due to health reasons. However, things are back on track. While we will use travel agents at times, at least for me, I sometimes question their worth. I have traveled around the globe for both work and pleasure and I enjoy figuring out how to get there, where to stay and what to do. Unlike other aspects of the travel industry, travel agents still dominate the cruise market. I will use them from a deal standpoint if it makes sense but my preference is always to cut out the middleman. This is just my preference and I understand others derive a different value from the use of travel agents.
  3. Thanks. I did have a lengthy conversation with a manager and everything seems to be heading in the right direction again.
  4. I have had mixed results with TAs. Back in the 90s, one tried to abscond with our payment. Others have provided ineffective service even though their firm is top rated. I have also found that there is not a big price discrepancy. For the November cruise, there was no real price differential. The best service I had from a TA is through one of the big internet cruise companies.
  5. A couple of months ago, our Crystal travel agent left the company. She was wonderful to work with. I was trying to make a final payment on the November cruise. I sent her several emails and left several voicemails. I did not hear from her. Finally, another sales consultant contacted me and indicated the he would handle the processing of the payment. He did not indicate my current agent had left Crystal. Eventually, he told me that he would be taking over the account. I was shocked that Crystal had not provided any notice. A couple of weeks later, I was looking over the final invoice and saw that there was no reference to the OBC. I reached out to my new sales consultant and he indicated that I was to receive $400. I was adamant that it was $650. After much back and forth and providing the documentation from my original sales consultant, he finally agreed to the $650. Jump forward to 10 ago, I asked my sales consultant to price tickets for our trip next to Europe on the Serenity. Once again, I'm passed to a new sales consultant. Apparently, my most recent sales consultant has left Crystal. Again, we were provided no notice. It has been a nightmare to try to book tickets. He has been slow to respond to my emails and calls. I'm still trying to book the tickets. I'm getting ready to escalate to management. This is just bad business practice and is shocking for Crystal.
  6. I remember when we took our first Crystal cruise last year and it was evident on boarding the ship that we were going to be treated to a completely different experience. We were gobsmacked by the attention and level of attention and service in the Waterside. I remember turning to my wife and saying to her this couldn't have started any better. I look forward to having lunch on the Waterside again and November.
  7. We did the Vintage on the Symphony last year. It was wonderful and the great thing is that it happened to fall on our wedding anniversary.
  8. We are on the Symphony during this sailing as well and will be trying out the Serenity next summer for the first time. It would be fun to get an advance screening.
  9. For us, it was numerous factors. First, they offer different itineraries. It is not the same circuit over and over again. Second, the number of passengers. Ships are getting bigger and bigger. It is very hard to relax and enjoy a vacation when they are 5000 people on your cruise. Third, the level of service. I think that people who work on a cruise ship are some of the hardest workers. I have always received good service when on a cruise but Crystal takes it to a higher level. Fourth, it is child friendly. Most luxury cruises lines shy away from children. Crystal does not and it does it in a manner that is reasonable and does not encroach on fellow passengers. I will caveat this by saying that the parents need to know their children. Some children are not suited for a Crystal cruise, as it may not offer what will capture their attention. Finally, it about the experience. We have found the food, entertainment, excursions and the interaction with staff truly wonderful and it provided a fantastic experience. We are at a stage in life where we rather spend money on experiences than new toys for the house, etc.
  10. We did a 10 day cruise of the West Coast last year with our 12 (then 11)year old daughter. I think there were 40 kids on board. This was her 8th or 9th cruise. It was the first only time she has cried getting off the cruise. She loved the food, the offerings on the ship and the staff. She did go to the kids club and had a wonderful time. She also enjoyed using the library. She borrowed books and there was a nice selection of games she checked out. The kids club, I believe, has a program for tweens and teenagers. We had no complaints about how Crystal treated a younger family. It was actually refreshing as it made both the parents and the child very happy.
  11. We decided to try Crystal while in our 40s. We really enjoyed it and have booked two more since then. My 11 year old cried when she got off the ship. She loved how they ran the kids club, the individual attention she received from the staff, the different ports of call, the food and the excursion we want on Cabo. I think she is one of Crystal's biggest champions. She enjoys water slides and all those sorts of things but she does not enjoy it when having to fight against a sea of humanity on a cruise line.
  12. If you are staying in the YC, the concierge has several board games such as Monopoly, Life, Clue, etc.
  13. During the At Seas day, they are also open for lunch.
  14. I just got off the Seaside and I thought the YC dining experience was better than prior cruises. I thought the wait staff was very efficient and friendly. I also thought the menu was more diverse than from prior sailings. I also like the changes they made to the grill. Having the buffet and music at the pool deck the evening in San Juan was a very nice change of pace. I never have super high expectations with cruise food. Unless I'm going on Crystal or another luxury cruise line, I'm not expecting high end dining. Instead, I'm looking for food that I will enjoy. The Seaside hit that standard last week.
  15. We will be on board in three weeks. If you plan on using the water slides, I would sign up for the waivers right after lunch today. You can then avoid the chaos of the lines on the first sea day. The table is in the jungle pool area towards the front of the ship.
  • Create New...