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Everything posted by parallax

  1. I think we are going to have to cancel our holiday cruise on the Symphony. I do not want to be subject to a quarrantine on some island because I have been in close contact with someone who has Covid. I would not be able to do things that I enjoy such as sitting at a bar or playing in the casino because of concerns of coming into close contact. I do not want to be looking over my shoulders the whole cruise.
  2. I have stayed at hotels around the MIA airport on numerous occassions. Out of all the hotels, my favorite is the Hilton Blue Lagoon. It gets the job done. It is a full service hotel and has all the necssary amenities for less than a 24 hour stay. I have found the sevice to be of a very high quality and the shuttle drivers that pick you up to take you to the hotel to be top notch. One of the shuttle drivers even mailed a lagguage tag that had fallen off of my bag. It held sentimental value, it was a Woodstock luggage tag, and so I really appreciated the gesture.
  3. Even though we are still waivering, probably less so now that we will have our boosters in November, we cancelled our holiday cruise this weekend on the Silversea Spirit and booked the Symphony instead for the December 18 sailing. Even though we are still bothered how Crystal handled the refunds, we still love the ships and the staff that works onboard. It has been great to hear from Keith and others that the service continues to be top notch, even after such a long layoff. We are looking forward to try the Seabreeze PH for the first time.
  4. We have been waivering on this issue. We booked a cruise on Silversea for over the holidays when the numbers were dropping. Now the numbers are back up and we are unsettled. What rules will be in place for our cruise are unknown. Will they be a big headache? Will we have to be tested? As a family, we have followed medical guidance and best pactices. However, there is a still a chance we might not be able to board. Even with insurance there will be a financial hit, if we are not able to cruise at the last minute due to Covid. Are we willing to lose these monies? With land travel, I will not suffer the same financial impact. If the cruise lines had more flexible cancellation policies, more in line with the airlines, I probably would be willing to cruise even if the pandemic hasn't really improved. Moreover, we would probably cancel our reservation on Silversea and book the Symphony because of the great rates. So for now, we are in a holding pattern and will continue to assess things.
  5. It was through a card with Merrill Lynch, who we still have accounts with. ML is aware of the issue and will notify us of the refund. Our finanacial advisor checks every couple of weeks for us. When I last talked to Crystal, they indicated it was still in the queue.
  6. We booked a cruise on Silversea last week because how can one have any trust with Crystal? There was a comprable itinerary on Crystal but there was no way we were going to book it. Their refund process has become a horrible joke. We are still owed a nominal amount of money from a trip cancelled last May because we put a small deposit down on a card we cancelled.
  7. We just booked the Spirit for the cruise over Christmas and New Year's. I'm sure the deck the halls with all sorts of ornaments. Do they do any other special or fun things?
  8. I filed a dispute with Chase on August 21. Crystal issued a refund on September 9. This was for 3 cruises (June, October and December). I have one payment remaining. It is for the initial deposit for the June cruise we made on a Merrill Lynch card that was closed. Since all the cruises were cancelled, we are entitled to a full refund. Best of luck to everyone else. This is not fun and the silence is deafening from Crystal. The are creating irreparable harm to their brand. Very unfortunate.
  9. I just received notice that our Christmas cruise on the Serenity has been cancelled.
  10. I had a friend who recently stayed at the Wynn. He had to travel out to Las Vegas to help wind up a family member's estate. He was very reluctant to take the trip but he decided to go. He went in part because the Wynn was very upfront what measures it was taking to mitigate Covid-19. I think he indicated that the Wynn posted a 150+ pages of guidelines that detailed said measures. During his visit he indicated that the measures were being followed and the Wynn was not paying just lip service. On his last day, he walked to some other resorts and it was evident that many of the basic protocols were not being followed. His take away was that being proactive and provide the guidelines is important but also is the follow through. His visit to the Wynn created a level of trust. If he went back to Las Vegas, this is where he would stay. While it is important for the cruise lines to publish their protocols and measures, the actual implementation is just as important. Those that deliver will create a level of trust.
  11. While there is truth to the statement that there are lies, damned lies and statistics, I think that sometimes our expectations from the scientific community during the pandemic are very unrealistic. The scientific community has been put in a tough position and have been asked to provide guidance with sometimes limited data in a very short period of time. Mistakes or errors will be made on occassion, especially in the early stages of the pandemic. I for one will still follow the guidance of the scientific community when I travel or do other things. While I do not have blind faith in the scientific community, I do place more trust in them than I do with the politicians.
  12. We decided to take the plunge for the mid October cruise. We will make the call on whether not to go right before final payment. In the next two months we should have more data points to make an informed decision.
  13. We also just received our refund for the April 5 cruise.
  14. According to the AF website, our flights are still scheduled. We have a holiday Crystal cruise scheduled so we were going to roll the money into that cruise.
  15. It appears that cancelled every cruise on the Serenity accept the one leaving on June 26. Of course, this is the one I'm on.
  16. All the time. It allows me to eat a little more. 😀
  17. We were on the Barcelona to Rome cruise. Crystal booked our flights through Air France.
  18. We are in the same boat as you. We have a cruise in late June scheduled on the Serenity. We are sure it will be cancelled. We are waiting for it to be cancelled because we booked air through Crystal and we would prefer a refund over an airline credit.
  19. 1. Sitting down to lunch the first day and knowing that I will have a wonderful and relaxing experience. 2. The crew and the wonderful life stories they have.
  20. I agree that other cruise lines will follow suit. Things are changing hour by hour. How can an industry that requires extensive planning and coordination keep pace with the changing events? While I understand the financial hit the industry will take, it makes sense to stop cruising activities and to catch one's breath. It allows the a cruise line to be proactive rather than reactive.
  21. Delta and other air lines are waiving the cancellation penalties for March and April flights. https://www.usatoday.com/story/travel/airline-news/2020/03/09/coronavirus-travel-airline-change-fees-delta-adds-waivers-flexibility/5002855002/
  22. We do have a call into the TA and are still waiting for a response. We are suppose to make final payment this week. She was just informed by her agency, she works for the federal government, that they are prohibiting all non-essential travel to Italy. Because of what she does for the agency, the government has a right to prohibit her travelling outside the U.S.
  23. We just discovered that my wife may be prohibited to travel for our cruise on the Serenity at the end of June. We purchased flights through Crystal Personal Air. If we cancel the cruise, will we be provided a refund from Crystal for the air portion? Any advice or guidance would be appreciated.
  24. When you have borders or regions being closed, transportation systems being disrupted and supply chains being effected, it is going to impact the global economy. What you are seeing is institutional investors recognizing many businesses are not going to hit their numbers in the months to come. This is in large part why the stock marked has dropped. It is not a media induced financial panic.
  25. I look forward to following along. We will be on the Serenity for the first time in June. So did the Serenity off load passengers yesterday and will not on-board passengers until today? It seems unusual if that is the case. However, since this is a world cruise, there are different challenges than a usual 10 day cruise.
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