I just got off of the phone with Carnival. I am sailing Nov2 on the Breeze. I asked the question; If I purchase the premium internet package and cannot get emails, can I get a refund for that package. The answer was NO. I made sure the rep understood the email was not behind some firewall or government. The Answer was NO. Where I come from that is a breech of contract. Anyway I made sure she understood my question and that her response would be made public. So keep this in mind when considering an internet package. As a result, my cruise will be less fun. Carnival does not get the revenue.