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Everything posted by swansong

  1. Cunard and P&O are starting round Britain cruises this summer ( BTW the UK is ahead of the US in per capita vaccinations). Perhaps Regent could do the same. Unfortunately I don’t think we will allow non nationals into the country anytime soon without quarantine so it would be restricted to British only and there may be not enough take up. As Italy and France are locking down again and with the vaccination fiasco in the EU it also looks like we won’t be able to travel abroad this year for holidays so we are looking at our 5th cancelled cruise. We would consider a UK cruise if it was available.
  2. Flossie, thank you for reply. I had completely forgotten about this. I emailed Graham Sadler and the deposit has been credited for something in the future. Thanks again. John
  3. Through my TA we contacted Regent yesterday to cancel the April 6th Tokyo to Tokyo cruise. Regent UK were adamant ( according to the TA ) that it was going ahead. They would not allow a final payment delay to 60 days and to add insult to injury I received a mailer the same day advertising the very same cruise. Also, unlike our previously 3 cancelled cruises they would not allow the deposit to be credited for a future cruise unless I booked one there and then. We have already two booked later next year / early 2022 and another credited deposit that has to be used before end 2021. As the deposit was made on board originally and reduced this would have to be bumped up to 20%. There is no way I am pouring any more money into their coffers. All very disappointing as to any informed observer this cruise is not going ahead ( well definitely not in a way I would pay their prices for). As I mentioned in a previous post Japan are going to protect the Olympics and not return to ‘normal’ anytime soon.
  4. We are booked on April 6th Explorer. I can’t see any way this is going to sail but Regent still want final payment by January 6th. They must have plans to restart so it would be in everyone’s interest to share them even if they are subject to change in the light of developments especially with vaccines. Countries like Japan (especially Japan with the Olympics in the summer) will be ultra careful about easing restrictions too soon and realistically it will be early summer before the majority of people will be vaccinated ( twice with a 28 day gap and then a period before immunity is complete.)
  5. I have just checked my account and final payment for our April cruise is still showing 90 days. Currently we wouldn’t wish to have to pay this before New Year as it is unlikely that Regent will be honest about their sailing intentions by then. Is there a different rule for the UK?
  6. Guerncruising, thanks again for your suggestion, I will follow that through with Regent. I like yourself would like Regent to explain why their policy on when to use fcc by is different here to the US. It’s not our fault we cannot travel there whether the cruise goes or not and this obviously is unlikely to change.
  7. Guerncruising, thank you for your clarification, my TA did relate the correct information. However I hope that Regent will show some flexibility under the circumstances when, and if, I choose to book another cruise in the future. We like many will not be cruising if we have to wear face masks or are prohibited from going ashore alone. Perhaps we should pay £45 to have the vaccination in China as announced on the BBC today! I think not!
  8. Thanks to all for advice on deposits. To answer Flossies points, my TA was on the phone to Regent and related their comments correctly or not I don’t know but now suspect that they were incorrect. ( My previous posts noted that future cruises are booked with a more professional TA!) As far as using the deposit for the cruise I mentioned we have already used a previously postponed deposit for that one. I had thought of using the insurance route but will now go back to the TA to clarify.
  9. As regards the use of deferred deposits, at least in the UK, we cancelled a December cruise yesterday which was the final payment day. I asked for our deposit to be credited to our account to be used in the future. We were told it had to be used within 12 months for a cruise departing before end December 2021. As we have a cruise already booked for late 2021 it is unlikely to be used so will be forfeited as we won’t be cruising under the proposed regimes. It is a pity Regent can’t be honest and admit that December cruises won’t be sailing and that in the UK we can’t currently travel to the US so we couldn’t join the ship in any case. With what is happening here in the UK that’s unlikely to change in the mid term.
  10. As a previous response indicated Saga guests are almost exclusively British whilst Regent are normally 80% US and maybe 10 to 15% British on average. However as I mentioned comparing the Regent experience with Saga is apples and oranges. We have used Regent for 20 years and wouldn’t use anyone else (. and we have tried others over the years ) assuming all goes back to what is was eventually before the pandemic. Saga wouldn’t tick our boxes in any way.
  11. I have never been on a Saga cruise but know people who have. I don’t believe that you can compare the two. One is luxury ( Regent) and one (Saga) is very much lower mid market more like P&O. Just compare the pricing!
  12. I have just received an unpleasant call from my TA demanding payment today ( over £24000) for a cruise departing in December even though Regent’s final payment date is not until October22nd. They threw “terms and conditions” at me. Funny that their terms and conditions were abandoned when they wouldn’t refund the cost of a cancelled cruise in June within the 14 days required by ABTA. They even kept the returned fare for 14 days after receiving it due to “terms and conditions”! This cruise isn’t likely to happen apart from the fact that we, in the UK, cannot travel to the US, Miami in this case. They also threatened me with having to pay additional cancellation charges if I didn’t pay up today of 50% of the full fare. ( see them in court over this one if they dare!) I phoned Regent who wouldn’t discuss this with me as I had booked through an agent ( Legacy booking, sacked now see previous post). So I have no option to cancel and hopefully have my deposit transferred to a future booking, fortunately it was an on board booking so only £650. Whilst writing this I insisted that the TA phoned Regent to clarify and they have now extended the final payment date until October 13th. All this has taken a whole morning including the 45 minutes waiting for the TA to answer the phone. I will wait to cancel the cruise in the hope that Regent cancel first as I would rather have my deposit returned. Having seen recent posts I think some UK TAs need to wake up to reality and look to the longer term with their clients.
  13. In spite of being asked for final payment I won’t be paying as no cruises are likely this year. I am hanging on cancelling hoping Regent will cancel before final payment date in order to recover my deposit.
  14. Hi Flossie, My payments are made by credit card to the TA, in the past about 7 days prior to the Regent final payment date.
  15. Today I had an email demanding final payment from my TA (UK) when Regent’s final payment date is now end October. This is a legacy booking as I have changed agent for future bookings following previous incompetency from them. Whether they are just trying it on or haven’t read their incoming mail is of no consequence to me. What this crisis has done is to expose lazy TAs and highlight the good ones.
  16. Thanks snh01, the date has changed in my account. At least it gives another month to see what happens.
  17. Kitekat , I have emailed Regent Southampton as TA hadn’t a clue. Awaiting response.
  18. We are in the UK and have a cruise booked departing Dec 21st from Miami ... payment due Sept 22nd... and have heard nothing. However as we currently can’t get into the US and if that is still in place on the payment date as I guess it will be looking at the current situation there, Regent surely cannot expect us to pay up ( over £23000 in our case). Having said that, it is doubtful that we would want to go anyway as the experience is not likely to be what we originally booked and expected. Hopefully our deposit can be held as a FCC.
  19. Liptastic, I was concerned to see that you haven’t received your refund for an April cruise. My 90 days since a refund request is up next week for a June cruise and no sign of a refund. I had already decided to take the credit card chargeback route if I haven’t received the refund by then. It not fair on the TA but it’s my money not theirs and they haven’t been proactively chasing it.
  20. Travelcat 2, as usual you don’t read the posts properly. You may have missed the fact that I posted that if the vaccine was developed in the U.K. it was likely to be shared around the world and I also said I would wait my turn whatever. To bring up the issue of your country helping us in WW 2 is bizarre. And just so you know, my wife and I spent a very pleasant half hour with your husband at a CC meet and mingle some years ago, so we learnt quite a lot about him.
  21. I do wonder! The fact that a person who has dual citizenship one of which is the UK entitle them to special privileges when they haven’t lived in the UK for decades and presumably paid no taxes here seems quite unfair to the rest of us. Their work life and private circumstances in this situation are irrelevant. I think that all of us should wait our turn whenever and if a vaccine comes wherever we reside is fair to all.
  22. I agree. Living in the UK and not having left my home for four weeks currently I would be extremely upset if people were flying in from abroad to receive a vaccine which I would not be getting due to scarce resources should the requirement to remain at home still be in place. ( which due to my age could be the case). We have been given the impression that if a vaccine is produced in the UK it would not necessarily mean that residents would be the first in line due to international agreements.
  23. Perhaps I am misunderstanding but I thought Regent’s reassurance programme allowed for cancelling up to December in exchange for FCCs. Another issue is that if you had booked on board you are allowed one change of booking without penalty even after that date. I stand to be corrected if I have got this wrong!
  24. Thanks Janet for your reply. I agree TAs In the UK have a different approach to those in the US. I think that you have answered my question and will almost certainly request a refund when our next cruise is cancelled and change TA for our next booking when ever that is likely to be.
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