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gr'aunt

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About gr'aunt

  • Rank
    Cool Cruiser

About Me

  • Location
    California
  • Interests
    reading, baking
  • Favorite Cruise Line(s)
    Oceania
  • Favorite Cruise Destination Or Port of Call
    the next one!

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  1. When you are legitimately wearing the NCL/Regent CEO’s “outfit”, I’ll consider your opinion. Until then, my questioning is as valid as your opinion. The current worldwide economic free-for-all has no comparison. No hate. Just truth.
  2. The first post on this subject was about 11 hours ago as I write this, per “Carol from California”s comment above. Where are the ubiquitous Regent cheerleaders? The ones who reveled in shooting down anyone and everyone who early-on questioned Regent/NCL’s ability to survive this world-altering event? The ones who dismissed any ideas that Regent might be in financial trouble...usually followed by Wall Street “insider knowledge”, predictions or even speculation on how Regent was above it all since they had no ships with reported Covid cases. As for the original question regarding credit card refunds, it all depends on the fine print. Both cards we used give us SIXTY days to resolve a dispute. So for those who made any payment toward a cruise within the last 60 days, you might get help from your card company. But for others, including me, who paid in full last December for an April cruise that was cancelled in March, we are in “wait and see” mode. Another concern is Travel Insurance...if you had any. Will they be the next bankruptcy? What a mess.
  3. I just did the online request yesterday. No response and I don’t expect one just yet. If they deny my request, then I’ll keep the policy in place for my cancelled cruise. That way, if heaven forbid Regent files bankruptcy, I will turn to the insurance company for my full refund instead.
  4. I took this screen shot 4 days ago , March 28th. When I went on Regent earlier today, I couldn’t find it. Instead, lots of new announcements under the Reassurance heading. The specific “Pre-embarkation Public Health Questionnaire” referenced in the March 23, 2020 General Travel Advisory (and still on the website 4 days ago) is no longer part of the updated March 30, 2020 General Travel Advisory.
  5. I looked on the Regent website for the 70 and over questionnaire. It seems to have disappeared. Am I imagining this?
  6. I don’t know where you live. Where I live, if you submit your claim first, it supersedes anything that comes later.
  7. I hope this will be the last page of this post that I started eight pages and thousands of views ago. * Yes, Regent has finally done “the right thing”!* Regent even went so far as to announce on their webpage that they will give 2 weeks notice regarding any future cancellations. So, despite comments that our weary pleas and tales of woe were falling on deaf ears (because supposedly no one at Regent had the time or was interested/paying attention to their customer-base on Cruise Critic), I’ve heard just the opposite. Thank you Regent.
  8. I worked in the Claims Department of a multi-State Insurance company for 10 years. I can tell you from personal experience (a subpoena to testify in a lawsuit filed against the “company” by a disgruntled insured) that many times, case law comes into effect as the result of a ruling in a lawsuit. The current situation that cruise lines and travel insurance companies find themselves in, is unprecedented. Most prior Covid-19 insurance policies did not address coverage or necessarily exclude coverage for cancellation by a CRUISE LINE due to a pandemic. (I guarantee ALL policies are being re-written as I write this). Almost all prior reasons for a cancellation refund were for covered reasons on the part of the INSURED or close family members (critical illness, death, loss of job, etc). In my particular policy, the only coverage afforded the insured in regards to the travel provider (ship, tour company etc) is due to insolvency on the providers part. In other words, if the cruise line were to go belly up before the departure date, I would be eligible for a refund through the travel insurance company. There is no mention of “what would happen” if the cruise line cancelled and offered the customer a 100% refund before the scheduled departure date. Again, in reference to my particular situation (policies and circumstances are quite diverse), not only did my cruise line (with included air) cancel, but my hotel and private tour purchased outside of Regent also cancelled. All three were covered by my travel insurance policy. All three have said in writing that my money will be refunded. So, in essence, there’s nothing left for the insurance company “to cover”. I bought the travel insurance (last October when I booked the cruise) in good faith for travel that was to commence in April 2020. I have asked for a full refund of the travel insurance policy payment since, due to no fault of my own, there is nothing left that the insurance policy can afford coverage for. The current “out” for the insurers is to offer a voucher that can be rolled over for future travel within a specified time limit. What if one cannot travel during the specified time limit due to other constraints? What if an insured has underlying health issues that were once considered run-of-the-mill issues but are now considered “unfit to travel” issues by their doctor? How can the insured truthfully book a future cruise and roll over a travel insurance policy for said cruise when the insurance policy language CLEARLY STATES THAT COVERAGE WILL NOT BE AFFORDED TO THOSE WHO ARE UNFIT TO TRAVEL. The new world of cruising post-Covid 19 will surely be more restrictive, until or if a vaccine is developed. Most experts predict an 18 month wait. But there is no guarantee of this timeline. All of the above is to say: if my travel insurance company denies my (and other similar) requests for refund of policy payment due to the cancellation by all venues named on my policy, I foresee a class action lawsuit. The outcome will then become the applicable law moving forward. And if a suit is settled in favor of the insured, the insurer is usually exposed to payment of punitive damages. Most insurers settle before things ever reach this stage...because the last thing they want is the expense of paying punitive damages. (In the case I mentioned at the beginning of this post, the “company” lost the case; the insured was awarded a large sum beyond the disputed amount). It sounds to me like travel insurer Allianz is ahead of the pack, just like Viking was ahead of Regent in the cancellation-dance. Those of us with worthless and expensive travel insurance policies are surely in choppy seas looking for a safe harbor.
  9. Thank you!!! Since I started this post, I‘m jumping back in (momentarily) even though I promised to stay quiet on page one. I’ve read all the responses. I’m encouraged by people who felt the freedom to express their opinions...even as they risked possible ridicule from a handful of those who think cruise deposits/full payments should be treated as a charity contribution to the cruise line, as a way to keep them “afloat” so the booster-club can complete their multiple pre-booked future cruises. Dilly dilly. I just read Regent’s most recent “update” as of March 22nd. One thing that has NOT changed-their April 11th “expiration” date. A new protocol announced is that passengers will need to fill out a form prior to embarkation; if the answers don't justify allowing passengers on board, they will be denied access. Interestingly, the passengers will THEN get a full refund for CRUISE ONLY. So if the passenger booked their own air, now they have to scramble to find a place to stay while arranging a return flight. If the passenger took Regent’s air, Regent will be responsible to get them a return flight. Okay...but in both cases, the no-longer-passengers have had to take a trans-Atlantic flight (US passengers) or longer (Aussie passengers) for no reason. As already pointed out, some of the pre-embarkation questions appear ridiculous! There will be a potential denial of embarkation if you’ve flown into an airport in certain countries, for starters? In my particular situation, Los Angeles is already on virtual lockdown, London is heading there, and Barcelona was a day too late and is now paying a heavy price while in full-blown lockdown. These are the 3 cities I would be in within 48 hours of embarkation. So I already know ahead of time (as would Regent) that there is no way I could “pass the test” of admittance, but I would still be required to fly to Barcelona in order to be turned away and then cancelled? (I haven’t even factored in that my pre-cruise hotel has already cancelled my reservation; they are closed down until the end of April). In the daily-changing-travel-drama, I’ve been paying particular attention to Barcelona. On March 25th, Spain closed all airports, ship ports and Spain’s border to all but Spanish citizens and legal residents for 30 days (and possibly longer) according to the British Airways website (the airline carrier I am booked on). Do the math: Spain’s 30 day announcement is WAY past Regent’s current April 11th expiration “date”. Does anyone believe the Explorer will be docking in Barcelona any time in April? Is it ethical to leave passengers with April reservations hanging like this until the last minute? Yes, these are trying times. But purposefully... knowingly...saying it will be “business as usual starting April 12th” leaves me with no confidence that this is a reality-based statement, for Spain at least. Those heading to the moon... or another planet...will surely have better luck.
  10. My breathing is fine, thank you. Seriously...worry about more important things? I’m hardly wringing my hands or gnashing my teeth. I know better than to get into any kind of meaningful conversation with veteran “posters” on this board. There’s a lot of people who read the comments but never say a word...and for good reason. My post is for them. I’ll be quiet now. That should make the 20 regulars happy campers.
  11. I’m writing this in case Regent execs are monitoring the mood of Regent customers...past, present and future. Spoiler Alert: I am not an experienced Regent “cruiser”. In fact, I’ve never been on a Regent cruise. I can’t boast about how many Regent cruises I’ve been on, what my frequent cruiser status is, or how often I get insider information from my “contacts“. But, I do have a fully-paid-for (not cheap!) cruise scheduled in April. Unfortunately, the embarkation date is beyond the April 11th date that Regent believes their current suspension will end. On what alternative planet is the CEO and Board of Directors living? Covid-19 is extremely contagious and spreading worldwide. Cruise ships have been labeled “floating petri dishes” by some news media. No one in their right mind wants to get on a transcontinental flight or embark on a possible cruise-to-nowhere right now. I don’t believe this sentiment will suddenly evaporate on April 11th. Yesterday, I received an email from the hotel in Spain where I was booked for two nights pre-cruise. The hotel is now closed until the end of April. Meaning: no where to stay. The death toll in Spain is climbing. Yet, Regent has not cancelled cruises beginning and ending in Spain past April 11th. Today, a Level 4 travel alert was issued by the US State Department. The death toll in Italy has exceeded China’s. Today, the Governor of my home state of California issued more far-reaching social-distancing rules as the Covid-19 virus continues to multiply exponentially. The computer models suggest that if we can’t stop this virus NOW, 52% of our millions of residents are at risk of catching this highly contagious virus. Do you really want this potential exposure on your ship? The sound of silence from Regent is disturbing to me. My TA has no updates. The Regent website hasn’t changed. People who have some pretty serious decisions to make for next month (and beyond) need to know what’s really being discussed in the halls and offices of Regent. I purchased Regent Air with deviation so I could go to Barcelona early. But now I don’t have a hotel. Why should I even go through the exasperation of trying to find a new one (pssst-Spain is closed!) if the cruise will actually (eventually) be cancelled, but nobody in charge wants to admit it just yet? And please, don’t anyone reading this bother to bully me into the voucher option. Isn't that what the 48 hour time limit to take a voucher is all about? I purchased a cruise. Not a voucher. If I can’t take a safe cruise with the advertised luxury experience on board included, I just want my money back. Regent: do the right thing! Follow the example of other cruise lines who have actually admitted there will be no cruising until at least June!
  12. Thank you for the laugh! Funniest thing I’ve seen all day. The TP rolls were a nice touch too😂😂😂
  13. If this is Regent’s approach to weed out those with high risk factors who are of a “certain age”, IMHO they are using poor logic. What about those who are booked on upcoming cruises that happen to be BELOW a certain age? The CDC has come out, verbally and in writing, that people SIXTY AND OVER should NOT cruise right now. Period. So why (rhetorical question) would Regent pick 70 as the starting point? Why not 70 and a half? Or 72? Heck, why not just push it to 80 and eliminate two entire decades. The fact is, many underlying conditions do not begin or end at a magic age. I believe the form should either be sent to EVERYONE...or no one. This new procedure could be viewed as discriminatory in certain circles.
  14. It changed late yesterday from 30 days to 48 hours.
  15. Thank you so much! I actually found this online map yesterday. Your explanation helps a lot. 74 days and counting...
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