Well we live in the Vancouver BC area. We had cancelled 2 Celebrity cruises, not knowing they would have been cancelled anyway since travel out of Vancouver and Canadian ports will remain closed down until at least July. On March 16th, when we read about the recent changes to Celebrity Cruises protocol regarding the physician's form that must be signed for passengers over 70yrs with underlying /chronic health conditions to cruise, It was disappointing. My DH and I spoke to our physician and she said it would be impossible for us to cruise within this protocol. After approaching Celebrity and wanting to cancel a cruise we had booked in January 2020, we expected to receive our full deposit back. Fair enough it was a nonrefundable deposit but the Cruise Line changed the rules and through no fault of our own we would no longer to be able to cruise with them. We did not cancel a cruise, rather we no longer fit within the newly introduced Medical Protocol rules. Celebrity only wanted to offer us Future Cruise Credits. But as we no longer fit their criteria to cruise this was baffling. It has been nothing but a merry go round. After sailing for 20 years primarily with RCCL and Celebrity we feel just terrible. Not meaning to be unkind or a downer to anyone, but Celebrity was very cold and even asked us if we might have a friend who wanted to use our future cruise credits. Anyway we ultimately went to our Credit Card carrier and they issued us a credit for the entire dollar amount of our deposit that Celebrity refused to return to us.
Life is tough enough currently and this was a very unpleasant experience for both my husband and myself.