We recently had a negative experience with NCL reservations and customer service regarding redemption of NCL mastercard points and felt obligated to advise card members of the ridiculous position NCL is taken. NCL has taken the position that individuals cannot combine the compass rewards certificates with other promotions.
Rather than honor the plain language of what is available once upgrade certificates for points have been submitted, NCL has now taken the absurd position of informing us to save points and once 500 points are accumulated we will receive $500 Discount Certificate, which will be applied as a $500 on a future cruise when mailed with a deposit.
That assumption is based upon the belief anyone would want to take the chance that NCL will honor a commitment in the future, while at the same time it refuses to honor a commitment already made. Why would anyone want to do any business with a company which misleads consumers as to what is available under the plain language of the contractual terms?
According to the NCL website located at https://wwwn.applyonlinenow.com/USCCapp/Ctl/display?pageid=disclosure
Upgrade and discount rewards may be used for any eligible NCL, Orient, or Star Cruise arrangements (accommodations subject to availability), and may be combined with other promotions
Despite numerous phone calls NCL has failed to explain or support its position. As of today's date, NCL’s position is not only unsupported, but also inconsistent with what was represented by NCL representatives in the past orally and in writing.
Therefore, consumers should be aware of what NCL promises, but fails to deliver.