Hello All, I have researched my query, but I still have a question.
First booking with EZ Air (Big mistake) flying SFO International after Auckland to San Francisco cruise. We are on a foreign passport.
Flights booked and paid for on the day of booking with Princess agent directly - 3.5 weeks from cruise departure.
Booked, gave names, spelt names and got agent to read back my name.
4 days later checked booking
Firstmiddl Surname called & emailed Princess. They said they would get back to me.
They called next day and said 'name changed, $170 USD please' I said no, I'm not paying. Play the tape. You entered my name incorrectly (I'm not a brain surgeon, but I can spell my own name) They tried to put me through to an agent. After 20 minutes, they said they would get back to me the following day. So far, nothing.
I checked my flight booking.
Firstmiddl Middle Surname
It's now worse.
With $170 USD on my account, saying payment not complete.
So far, incompetence in the agents part.
Any advice please.
Thanks