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milepig

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Posts posted by milepig


  1. 1 hour ago, CruiseOrLand said:

    I generally agree with most responses here, but the OP did say they disembarked one day early. I don’t remember if that is in the Terms and Conditions, but I think it calls for a credit on a future cruise, if not a refund. The amount should be related to the actual payment made  for the cruise, divided by the number of days or nights.


    I believe there was a post that they arrived a day early but disembarkation was the next, making it one of those overnight times, like when you arrive back in Papeete one evening and disembark the next day. Not sure how that factors in. 


  2. 4 minutes ago, Host Jazzbeau said:

     

    Another use for that duct tape!  The only two tools you need: duct tape and WD-40.  If if moves and shouldn't, use duct tape.  If it should move but doesn't, use WD-40.  Problems solved!

     
    alas, we didn’t bring any with us and in any case we needed periodic access. 


  3. Back to the issues raised by the OP. I really don’t know what some people except. 
     

    You chose to book a cruise at a time of year the  the weather is known to be unpredictable and often downright hazardous. 5 minutes on Google turns up all sorts of previous reports. You clicked though and accepted the WS terms and conditions. 
     

    at the same time as you we, on the Breeze, missed 2 ports completely and had one substitute.  I observed no one complaining other than a soft sigh when the captain came on the PA to say “I have another important destination announcement” after which we all resumed eating our lunch and then went to the excursion desk to rebook tours. We had one independent tour and reception called the operator for us so we could revise plans. What more were you expecting?
     

    the captain salvaged as much of the trip as possible under constantly changing conditions and even worked to add substitute ports where possible. A couple of the replacement ones are fantastic. BTW. 

     

    Meanwhile, the WS crew continued to be paid, I assume you ate the chow they WS paid for, they need to pay for the fuel. The only truly saved expenses were the port fees when one was totally missed and you were compensated for those fees. 


  4. 1 hour ago, Misty Morning said:

    Thanks for the info, will set my expectations accordingly.  I guess I can live with the wear & tear, so as long as it’s clean and that the food & service continue to remain the same, then we’re in business.  Was wondering more about AC (had AC issues on Pride a few years back), engine/propulsion issues (we lost power on Legend in 2017 and drifted for about 2 hours before they restarted it).  Any complaints from guests in general or issues I should be looking out for


    We prefer to think of them as being “of a certain age”. An engine failure that lasted 2 hours 2 years ago is irrelevant. These things happen. We’ve never had problems with the A/C in our cabins. The worst part is that the controls are so worn you can barely read the numbers. Solved for me by using the iPhone flashlight along with the super power glasses. Adjusted once and we good to go.

     

    The bathrooms remain what they are - old but functional. One couple reported duct tape under their sink but we had no such issues. The was a minor issue with one cabinet where the door would flop around in high seas but a carryon in front of it solved the problem. We would have asked to have it fixed but the work around was easy, the Breeze had only two more itins and the bar was calling. Priorities!!

     

    I was actually surprised to see the crew running around and painting things including the exterior of the hull, having just heard that the paint was all being stripped down to bare metal during the lengthening. We saw nothing that gave us pause. If you want to see WS standards at work take the tour of the sparkling galley. We saw no hint of scaling anything back in the last couple weeks. The menus and selection was as always, the bar was fully stocked. Zero issues. 
     

    the most important thing is that the smiling crew is smiling as always. 


  5. Try this link:

     

    https://www.windstarcruises.com/cruise/itinerary-ports/star-collector-voyages/star-collector-lovely-leewards/?id=352&sid=3043

     

    The chart shows watersports days. If it doesn't work, go the WS home page, find your cruise and then click on the Itinerary and Ports tab.

     

    As far as what's on board, this page gives a good idea, and includes information for a range of equipment available:

     

    https://blog.windstarcruises.com/water-sports-platform/

     

    Happy sailing!


  6. 2 hours ago, Cruise Critic Chris said:

    Just a note that I'll be in Palermo to cover the beginning of the lengthening process this week. Stay tuned! 


    What?? Totally cool. I want to be you!  I noticed a few days ago that they must have turned of the - not sure what it’s called - transponder?,  since she’s disappeared from marine traffic. 


  7. 1 hour ago, Strenz said:

    For the life of me I can not imagine blaming WS for bad weather and thinking you were  owed  something all the while they were making the best decision they could for safety. 25 times with WS and being a lifetime sailor what I truly respect with WS is safety first, one  reason of many we are fans. You do deserve port charges returned to you no strings attached. The North Atlantic and the North Sea are  known  for  possibly rough seas, you should have known that before  you traveled there. Happy everyone is safe. Happy Sailing.


    Some of us thought they were pressing their luck by staying in Iceland as long as they did before turning the ships south, but then we repeatedly heard from locals that winter came about 6 weeks early this year. This was no way WS could have planned for the unusual weather. In the breeze everything was handled with great tact and understanding. I heard on one on board complain. 


  8. 17 minutes ago, Carolfay said:

    I'm not particularly put off by Windstar (although the fact that one of the dining room chandeliers fell into the center of a table during dinner one night had me wondering about their maintenance).  Maybe it's more accurate to say I'm going to be leery of cruising in general.  My next international trip will likely be land based.


    Whoa. That would make me a tad concerned! I can’t imagine. 
     

    We have land based in Portugal in December, then Alaska on the beautified Breeze next June (bucket list) and then a 21 day land culinary trip to China in October 2020. 
     

    the next big unplanned trip after that will be my post-retirement reward in the fall of 2021, maybe something in Asia on WS, but those trips haven’t been announced yet. 


  9. 12 minutes ago, Carolfay said:

    I was also on this cruise and, yes, I was deeply disappointed about the missed ports.  We weren't disembarked a day early; we arrived in Reykjavik a day early but stayed on board that day and disembarked on schedule.  To my mind, the upside of all this was that we got two more days in Iceland than originally anticipated, including a stop in Grundarfjordur and the opportunity to see the dramatic Snaefellsnes Peninsula.  Our detour around the north side of Iceland also resulted in all us becoming "blue noses" once we crossed into the Arctic Circle.  (I've got my certificate to prove it.)  We'd already experienced very rocky seas before the itinerary was altered, and I wouldn't have wanted to sail into a severe storm.  I guess it's a "glass half full" or "glass half empty" choice, as far as passengers' attitudes.  I haven't felt the need to apply for any compensation.  That said, I admit to mixed feelings about choosing Windstar again.  The recent reports about Norwegian Cruise Lines' debacle seem to underscore that the North Sea can be wildly unpredictable.


    what about this would put you off Windstar?  Things beyond the weather? They have lots of itins where this wouldn’t be an issue. 


  10. We’ve always had port charges refunded. Also, I think if the cruise actually ended a day early (as in you were all disembarked) you should get credit for the day of the trip that you missed. 
     

    Was this the late August itin on the Pride. There some talk about It in my thread about the breeze that was going in more or less the opposite direction. Others seemed happy with the way they were treated and the weather was horrible!  


  11. 54 minutes ago, Chipshot from Michigan said:

    Thanks.  Hopefully season and stabilizers will minimize those heavy seas when we sail.

    How are engine noise and odors on that deck?

     

    I've never had any issues with odors - except on the Surf  by the back stairway where smoke was bleeding through from the crew smoking area, but reports I saw were that this had been resolved.

     

    The entire ship experiences some vibration when they're using the engines, but you don't really notice it until they turn them off to go totally under sail. Sort of like when you don't notice the HVAC noise in your office until it shuts off and everything goes silent.  Never bothered me.


  12. 2 minutes ago, Chipshot from Michigan said:

    May I ask why the deck one preference?

     

    The reason most cited is that the lower you are the less you'll be bothered with motion during heavy seas. The compromise is that you need to climb and extra flight of steps, but that is an issue for some and not others.


  13. 20 minutes ago, Spanky My said:

    Thanks to all for your responses. If they only take 8 people at a time is going to take quite a while to get off the ship. If you have independent tours scheduled like we do it maybe a concern.

     

    Talk to reception or the tour desk when on board. Be clear "we're being met onshore at xxx time. Will this be an issue?

     

    Obviously, the first priority for WS is to get people on ship and onto their tours - and the language in various places is clear about this.

     

    But, if they know you need off they're do their best. Also, it is fairly common that there will be time to do one zodiac round before the tours begin to leave. If they know, they'll save room for you then.


  14. 54 minutes ago, patty1955 said:

    What is a wet landing? We're booked on the Alaska/Asia cruise next August, will we have one?

    Likely not. 
     

    there are three types of landing. You’re moored at the dock and just walk off the ship. You’re anchored and take a ship’s tender into the dock for a dry landing. You’re taken to shore on a zodiac and you jump off and make your way to shore. There are always people to help. We’ve had these in Costa Rica and French Polynesia. From a zodiac, you usually sit on the side facing in, you spin your legs off and then scoot off. 


  15. Tree gat sounds about right. And in terms of “wet” we’ve had some shallow landings where they take you about up in shore and you barely get wet. In at least one place in French Polynesia we were wet up to our knees. Some can be rocky. Invest in water socks. Worth every penny. 


  16. Let me just add that my TA complains about Seattle as well. In one recent event he’d worked with his contact to get a solution put together that worked for me. When he called back after a certain date finalize it as asked the agent had left WS and had left no notes on my record. My TA had to start over and wasn’t happy. As others say I do everything I can to avoid contacting Seattle. Is there a plan to rectify this. It truly is like 2 companies. On board is almost perfect, Seattle is a mess. 


  17. 1 hour ago, CruiseOrLand said:

    I seem to recall a sign in the exercise room asking for efforts to be quiet at odd hours. Regarding POSH, we found that many sailing days are out of sight of land, so that view direction isn't very important. And it's hard to predict which side of an anchorage or pierage will a)be used b)have a better view. We've been in 315 and it was fine. Our worst noise problem there was a clueless (or deaf) neighbor who slammed the door every time they went in and out.


    We’ve had spammers as well but more often people we never even met they were so unassuming. 
     

    Oddly, the forward classic suites are very noisy when anchoring or putting out the mooring lines. Also, many people in the front deck, they can’t see in but it is still a bit jarring.


  18. I also wouldn't worry about any of those.

     

    Think about what direction your sailing in and book a cabin on port or starboard to meet your needs - would you rather sit and watch land or the open sea? Would you rather have morning or evening sun?


  19. 1 hour ago, Hanoverian said:

    Milepig, our first Windstar cruise is in October, 2020 on Legend, but we sailed on these ships often when they were owned by Seabourn.  We are quite excited about their refurbishment as they are some of the best looking ships at sea.  So, I cannot directly reply to your questions, but the idea of "clean out the fridge day" is really amusing to think about.  How the staff is reacting and what they plan to do when Breeze returns to service is certainly going to be critical to how things go after she comes out of dry dock.  Let's hope for the best.  


    I’m sure you’ll love Windstar. Think of them as family and relax. With WS there are no wrong answers. 


  20. The Breeze is now in Lisbon, the last port before the lengthening. When we talked to the crew in September they were all excited. Some are staying on for the trip to Sicily to help get her prepared, some are headed home today for about four months off, most are planning to return, including most likely the captain, some staff will stay with her during the lengthening. Afterwards some return early to get things finished and prepared, others return closer to the first trip - I believe from Barcelona on 2/20/20. Out crew in August/September was the best ever and I hope to see most of them in Alaska in June. 
     

    I’d love to hear reports if anyone was on board. Anything special?  Was the last day “clean out the fridge” day for meals? Was the crew distracted? Or was it just all normal. 


  21. 3 hours ago, new_cruiser said:

    I'm also concerned about this, especially for the cooler itineraries (e.g. Alaska, Iceland, UK). I was on the first Alaska cruise, May 2018) and the Yacht Club could get quite crowded on scenic cruising days as it was the only indoor space open with a view. The shutters in the lounge block the view from there. 


    If by lounge you mean compass rose I agree. That view is very limited and the view from the 5th deck lounge is non-existent. 


  22. 16 hours ago, minidonuts85 said:

    Hi John,

    Can you share what future plans are for expanding itineraries in/around Southeast Asia? Thank you.

     

    By the time you read this, we will be departing the Star Legend and heading back home to San Diego. 🙂

     

    I second the question about Southeast Asia and also any other "new" destinations you have in mind. Many of us long-term WS travelers (15+ for us) have begun to run out of trips that interest us and are looking for new adventures on WS.

     

    My second question is about world-wide marketing. On our trips the ship has been mostly Americans and a few Canadians, but very few folk from other parts of the world. When we converse with them they mention how much they're enjoying WS, but then go into the nightmares they encountered when trying to book the trip. Are you working on improving the experience for non-North American customers. They mention things as simple as needed an 800 number that works for them.

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