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dexddd

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Posts posted by dexddd

  1. I have not seen any definitive restrictions for the few lines I follow.  With the info posted by DC that Florida won the case vs CDC I wouldn't think there would be any restrictions including mask requirement but maybe the lines will start slow for testing and assurance that things start well.

     

    That being said, I see their short trips in August out of Miami as the start slow plan.  Those I could see limited capacity.

  2. I've posted either here or another thread it took ten months from March 2020 to get fees and taxes back.  It was 14 months before FCC kind of showed up, but only 100%.

     

    We've been through what, three different versions of terms for FCC.  Ours was very generic and no real limits.  Now we are being held to as more stringent set of terms in use.

  3. 20 hours ago, notme2012 said:

    I did try both emails. This is the reply: 

     

    "richard.sasso@msccruisesusa.com (richard.sasso@msccruisesusa.com)
    Your message couldn't be delivered to the recipient because you don't have permission to send to it.

    Ask the recipient's email admin to add you to the accept list for the recipient.

    For more information, see DSN 5.7.129 Errors in Exchange Online and Office 365."

     

    This is the type of reply is when someone is emailing an internal email. My travel agent made us a new reservation for the Opera in March 2022. I still do not have a confirmations from MSC.  MSC is stalling with applying FCCs. I am so over MSC. They absolutely suck!

    We tried both emails and got same thing which I reported at the time. 

     

    CS - the issue is not on our end.  It is either not right email or being blocked on their end.  Other email address never responded.

  4. 10 hours ago, Two Wheels Only said:

     

    I'd have to go back and check but iirc, MSC told me when my FCC would be available. My first deposits (early Covid) were returned in 31 and 29 days. My last 2 returned deposits were about 45 days. My FCCs are "available" long before I receive an email telling me that they are available so I don't know when exactly I received those.

     

    I rebook before getting back the deposit and long before getting the FCC. One thing that I have noticed is that MSC will not refund based on when the cancelation takes place. It seems that MSC will choose a date and shoot all refunds out on that day. I've gotten 2 $398 deposits returned on the same day even though the cancellations were made weeks apart. MSC just does it that way. I suspect that when something is missed on that date, MSC has trouble fixing the situation.

     

    In spite of all of the weirdness that MSC has done and continues to do, they actually have done everything for me that they possibly could as far as giving me what they owe me. When I was supposed to get 125% of fare and taxes/fees refunded, that what I got. Rebooking/using the FCC is a pain until you get the hang of how they do it.

     

    Sorry that you are going through what you have and the amount of time/stress involved. I wish you the best.

    Thanks for the info. Another miss - It took them 10 months to get the fees back to credit card.  Dropped snail mail to Ken couple months back and have heard ZERO.

  5. 13 hours ago, Two Wheels Only said:

    My family of 4 (2 adults/2children) didn't have any "split" of FCC for any of our canceled cruises. Everything came back to me (guest 1).

     

     

    My FCC is in full "chunks" and cannot be split. It isn't required to rebook with the same people, though. I could grab 3 friends and leave the family home. These were directly booked with MSC so that could explain the differences.

     

     

    Thank you for your input.  We did book through TA.  We also found out portion paid to TA not eligible for 25%.

    When was your cancelation and when did you rebook?  We were third week of March 2020 but they are just now getting our FCC, I think we've been caught up in the wheels of their bureaucracy.

  6. 14 hours ago, Até said:

    If my client was originally traveling with a friend, and at the time of re-booking he/she doesn’t want to travel, will he/she get a refund? The full value of the FCC will apply to the future booking.  MSC will not provide several vouchers related to 1 single original booking.

     

    https://www.mscbook.com/pages/sdl/img/B2B_PROMO_B2B-Canceled-Sailings-FAQvFeb2021_133650_8703.pdf

    Thank you and always for your input.  Of course at the time I opted for the FCC in March 2020 none of those terms were either in existence or if so, available to us.

  7. 6 minutes ago, drsel said:

    I don't understand.

    Once your Cruise is officially cancelled by MSC, your cancelled Cruise booking number automatically becomes your FCC reference number.

    The cancellation email is also the FCC certificate.

     

    Just call your travel agent or MSC and get your new booking done on the phone, USING THE SAME CANCELLED CRUISE BOOKING NUMBER.

     

    TAXES AND FEES ARE DIRECTLY CREDITED TO YOUR CARD

     

    In our case, 15 months later, our FCC still not complete.  Have never seen a fcc number or email from MSC other than cruise cancelled and email that we took fcc route and would be sent in 60 days..  It took 10 months for fees to get back to credit card.  FCC has to be used all at once by the three of us on one reservation.  Maybe person number three can't go same time as us then it is lost.

  8. 11 hours ago, Stockjock said:

    My advice is to skip the FCC, get a cash refund, and start over on a new booking.  FCCs are non-transferrable and non-refundable.   Plus, there's no premium listed, other than a low level of OBC.  Not worth the risk, imo.  Take the money and run then start over.

    I'd agree.  We are just learning about our FCC days of hxxx.

  9. Our FCC is still not completely figured out, but today I talked to TA about it.  They told me that our FCC (only 100% at this point and coming up to 15 months) was equally issued across the three of us despite the original reservation had the third person at a reduced rate.  

     

    Then TA continues to tell me that MSC says we all have to sail on the same reservation to use FCC.  If only two of us go, the third person's FCC goes poof.  Getting clarification if the third person would get the 100% money back.

     

    Anyone have and input on your situation?

  10. On 6/5/2021 at 7:00 PM, ken98230 said:

    Sorry for the slow update.  A few comments about questions asked by others.

     

    We booked through MSC US because at the time, MSC had no Canadian presence. 

     

    After being told we could cancel our cruise by the MSC Canada, we cancelled our flights, this was at the beginning of March.  Of course our ship actually sailed from Dubai, made one stop and ended up in Genoa which further complicated things because our ship actually sailed.

     

    We were told we could rebook.  Then told we couldn't.  Got an agreement that they would refund us because there was no way to transfer a cruise credit between the US and Canada.  Told we would have our refund in 7 to 10 days.  This was at the beginning of March 2020.

     

    Then all the COVID issues took a solid hold and we have been asking for our money back ever since.

     

    Finally last week I got a phone call, an apology and a notification that our refund would be back to us in one to two billing cycles.

     

    Now we will wait and see for the money to show up.

     

    I was fortunate to book the cruise with a US credit card so my refund will go back to that card.  Funds will be used to book a future cruise.

     

     

    I'm just finding a bit out about our FCC use.  We paid regular rate for passengers 1 & 2 and very reduced rates for passengers 3&4.  They split the FCC evenly amongst all now.  So if passengers 3 & 4 can't go, tough luck, you lose it and what passengers 1 & 2 get is a reduced FCC - even less than what we paid them.

     

     

  11. What is everyone seeing for additional adult passengers in the same cabin?  We normally paid a substantial amount less but I'm looking at trips now and the price for a third is either the same as the first two passengers or in some cases just a little less.

  12. 20 hours ago, cruiseguyinorl said:

     

    Per MSC Cruises USA Operations, it has been postponed until sometime in 2023. But as with all things MSC, that could change at any time.

     

    Bret

    Do they use a particular pier in Port Canaveral and is it same with a YC tent and room?

  13. 16 hours ago, Homosassa said:

    When I cruise MSC, I don't book the Yacht Club or "luxury" suites as I am not paying for the privilege of being in a "ghetto" to obtain certain services that are not available throughout the ship.

     

    I usually book a Bella inside.

     

    When I want an upscale experience, I book Viking, Azamara or one of the other upscale lines.

     

    As a matter of fact, we are considering replacing our cancelled July Meravigilia cruise (Bella inside) with a Viking Oceans Iceland cruise (fully vaccinated).

     

    That being said, I have been looking forward to the MSC small ships to see of they are an option for us.

     

    The article makes it seem as if they might be.

     

    LOL - the pictures of the ship décor in the article looks like the designers traveled on a Viking ship.

     

    No mention is made of the passenger numbers or if children will be allowed.

     

    "Explora" Journeys - I wonder if they talk to an Italian--American from Brooklyn for name suggestions....

     

     

    Isn't it a moot point since you won't be sailing MSC anymore?   And let me put in a disclaimer...your opinion may defer from mine...

  14. We've done YC there three times.  You drop luggage at white tent and do a quick checkoff the list.  Then escort on left side through security.  Then up escalators, turn to right walk a bit, then right turn into lounge.

     

    We've typically waited about 15-20 minutes before getting called to desk, get card and wristband then wait from 5-10 minutes before small group escort on ship.

  15. 16 hours ago, waterbabies7415 said:

    Just booked for July 3rd last weekend.  I spoke with 3 different customer reps and no one said anything about not sailing.  I was under the assumption (yes, I know the saying) that if a sailing was not available it would not be listed as such and therefore not be able to book - I looked online first.  For example, NCL, no cruises available in July, Aug or Sept from Miami.  So we had wanted to sail MSC for awhile now and saw there were cruises available for this time frame.  I called and booked and called twice more with questions and at no time did anyone even hint that this sailing would not happen.  

    Guess I'll be calling again.......

     

    NCL just added a couple days ago Gem out of Miami in August.

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