We had this for the first time on our trip to Alaska last summer. So wonderful. We got to the ship with our two grandchildren and were immediately taken to the special lounge where we checked in. Had all kinds of snacks and drinks which the kiddos loved. Our concierge came by and introduced himself and let us know that he was available any time for questions and help. We always got notes in our suite about when and where we would tender from (we were not in the Haven, but we were in a family suite). With disembarking they gave us special tags to put on our luggage and we were some of the first ones off the ship. Again, all information was given to us in advance. Can't wait for our next cruise to use all that again.