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3CatsInMA

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About 3CatsInMA

  • Rank
    Cool Cruiser

About Me

  • Location
    Western Mass.
  • Favorite Cruise Line(s)
    Royal Caribbean

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  1. There were at least three people at RCI involved in this, and not one of them asked about insurance, so I don't think it's a very big factor in their decision making. I still think that it's important to thank them publicly for their assistance.
  2. I don't understand how my having insurance or not could have any bearing your reaction. It didn't matter to RCI, as they never asked. But thanks...
  3. We "spend money" on insurance for every cruise, including this one. I'm genuinely puzzled though as to why my story bothers you. Do you have a problem with one mitigating their damages prior to filing an insurance claim? I hope that most people would do that. Going into this process, I was prepared to submit a claim. However...with my time at a premium these days, I am grateful I don't have to deal with that thanks to some CSRs who made my life a little bit easier. I started this thread for two reasons: 1. I was blown away by the response I received, and thought others might like to hear a good story about customer service instead of the usual bitching and moaning about poor service and/or incompetent reps. 2. I noticed another recent thread by a person in a similar, albeit more dire situation than ours and they asked if there was any chance that Royal would help them. The overwhelming response in that thread was an emphatic "No!" Well, this proves that that's not the case. I may be the exception to the rule, but it is certainly not written in stone that there is no flexibility when it comes to refunds/penalties. I did not ask for nor expect a full refund; I simply and politely asked if there was any possibility of adjusting the penalty. A full refund is what the company offered. They won't do it every time, and that's why I'll continue to purchase insurance. I'll also remember that although they could have rightly said "We're sorry, but that's the policy," they instead chose another path this time. And I thought I would try to repay the favor by praising them here.
  4. Due to a family medical emergency, we had to cancel our cruise on the FOS leaving in 2 days :loudcry:. When I called to take care of this, I was told that we would be refunded taxes and port fees, which was exactly what I expected. But since it never hurts to ask, I inquired as to whether any type of exceptions are made when there are extenuating circumstances and explained our situation. The rep said she would check with her supervisor and the resolutions dept. and placed me on hold for a bit. I figured that maybe they would offer to apply a small portion to our next cruise coming up, if anything. When she returned, I was informed that they were going to refund 100% of our fare as a one-time courtesy! I never expected anything like that. Next up, the flights. Jet Blue waived all penalties and gave us a voucher for the full amount which is good for a year. It's nice to have such a wonderful experience with two companies twice in one day...they truly made a bad situation a little better!
  5. The Windjammer? No way! The card with our cookies a few weeks ago said that they were carefully crafted for us by the culinary team...not some lowly Windjammer cookies! [emoji3] Sent from my SM-T710 using Forums mobile app
  6. Thanks for taking us along, ckrobyn! Have a safe trip home.:)
  7. Lamb shank will be tomorrow night (day 7), but no more key lime pie.[emoji33] Sent from my SAMSUNG-SM-G900A using Forums mobile app
  8. Thanks for the Columbus Cove pics. We had that same exact view 3 weeks ago today! Sent from my SAMSUNG-SM-G900A using Forums mobile app
  9. We we on Oasis for the first time a few weeks ago, and I thought it was curious that the deck plan locations for Wonderland and the DL could be so wrong. Now it's starting to make a little bit of sense....:confused:
  10. When we were there a few weeks ago, I noticed that the deck plans near the elevators just outside the Diamond lounge indicate that Wonderland should be where the D lounge & library are now.
  11. Mine is showing the correct status, but the points are incorrect. It didn't reset to zero, but it never updated after our cruise two weeks ago. The past cruises tab lists everything correctly, but the points didn't add in yet. I've always had a problem with the website listing me as female, even though I'm pretty sure that's not the case; that's now fixed. But at least least back then my point total was accurate!:rolleyes: EDIT: After giving myself a gender change to female and then back my points total is correct now.
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