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Reunionmama

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About Reunionmama

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  1. Me, on the other hand? I AM angry. Or at least, profoundly disappointed. I have been on multiple Seadream cruises, and have so many happy memories of the crew and the experience. We could have/would have been loyal customers for many more years. This situation is indeed tough for the travel industry, and we all get it. However, I resent the total absence of communication and transparency by Seadream - regarding cruise scheduling, employee welfare, website updates, and refund timing. A child could have crafted a better PR strategy on the back of one of their cocktail napkins. Instead, we have been expected to provide a 90 day interest free loan (hopefully that is all) with no assurance that the money will be forthcoming. As to the comment up thread regarding tight cash flow - yes, of course. That is what bank lines of credit are for. Instead of going to its banks, Seadream has used its clients. I hope that Seadream will survive and rebound after this period. But, in the meantime, I am letting my credit card company do my talking for me. Presumably Seadream answers THEIR emails.
  2. JES - thanks for posting that link, which I think captures the issue very well. Most of us who are on this forum, and fortunate enough to be able to afford a Seadream cruise, have effectively become “loan officers”. Our dog walker who lost 99% of her business and has no health insurance? Check. Our favorite local restaurant that is selling gift cards and has committed to 70% of the cash going to employees? Check. A vacation cottage supplementing the income of a retired couple? Check. Our daughter’s wedding photographer (the wedding is postponed indefinitely) who now has zero bookings for peak season? Check. Had Seadream been more transparent about how this cash would be used to support its amazing crew, there might have been a Check. But right now that cash is competing with the needs of many others, including of course food banks and homeless shelters. Seadream has just not acknowledged that we are all facing choices.
  3. Actually - capacity is 84/day x 5 days per week x 4 weeks per mo, or 1680 per month. So, they could refund an entire 2 months of demand in 2 weeks. If they wanted to.
  4. Ditto here. After many Seadream cruises, I am so disappointed by the poor communication and lack of customer focus. I am out. Out of our next cruise, and probably out of the franchise forever. Also getting the 90 days to refund message. Sounds like a pretty big liquidity problem. Think carefully about accepting a future cruise credit.
  5. We are pleased to offer you a 100% voyage credit to be used towards a future sailing through the end of 2021 on SeaDream I or II. Wait a minute, what???? They cancel and you only get a voyage credit? No refund?
  6. Portugal just announced that only Portuguese citizens can disembark from cruise ships. Going to be a long dry dock for the crew.
  7. Now both Spain and Italy are completely locked down. While I know the situation is rapidly evolving, I do wish Seadream would be more proactive with their communication to booked passengers. I feel like we are all playing a game of chicken, deciding whether to cancel or waiting for them to cancel. Smaller companies are supposed to be more nimble, not less.
  8. Thanks to everyone for their comments. I saw the US State Dept just weighed in: The U.S. State Department and federal health officials have advised U.S. citizens, especially those with underlying health conditions, to avoid traveling on cruise ships. (WSJ) I agree that the most worrying thing would be to get on and not to be able to get off. Were I Seadream, I might be tempted to let those ships go into dry dock in Lisbon and stay there, getting the updates I have heard are planned. It would be nice if they were more proactive at communicating with booked passengers.
  9. Anyone have any insight into whether these itineraries will still operate this spring? A number are out of Italy, which is not looking too great for flying into and out of. First itinerary is out of Lisbon in May 7 and cancellation windows are rapidly approaching.
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