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About Petunia1950

  • Rank
    Cool Cruiser

About Me

  • Location
    Southern Pines, NC
  • Interests
  • Favorite Cruise Line(s)
    Holland America
  • Favorite Cruise Destination Or Port of Call
    Norwegian Fjords on Rotterdam

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  1. FCC AND REFUND UPDATE: To date, Holland America Line has refunded tens of millions of dollars in cruise fares and is nearly complete with all refunds tied to cruises originally scheduled to depart through June 2020. In the coming weeks, we expect to be complete with remaining refunds for cruises cancelled through the end of summer. We continue to work through all remaining requests, and we ask our guests to please note that bank processing can take from seven to 10 days. We thank our guests for their patience in these extraordinary circumstances. To facilitate faster refunds, important work recently was completed on our reservation and payment systems, which were not designed to handle the volume of refunds in a short period of time. In addition, we increased the number of team members supporting this enormous effort and have had great success in improving the pace refunds can be processed. At this time, e-mails also are being sent with Future Cruise Credit (FCC) instructions and confirmation details to those guests who have provided us with an e-mail address tied to their Mariner number. Guests may also log into "My Account" to view Future Cruise Credit details.
  2. I'm sad because the HAL forum on cruisecritic.com used to be the place to go for helpful information. Now it seems just to be a bunch of Bitter Betties who can't say anything nice, but find lots of things to complain about. HAL did not create COVID-19 -- in fact no one is certain where it came from -- China? Europe? Laboratories? Wet markets? And who really cares. The fact is that we have it, and HAL is dealing with it the best that they can. News reports are estimating that there are more than 50,000 crew members on ships still trying to get home. If there are as many passengers -- and probably many, many more -- trying to get a refund, or an FCC, or reschedule, it's going to take time. It will happen. And there is no reason to make yourself and other miserable while we're waiting for it. Just my two cents.
  3. It seems to me that a U.S. citizen getting off a cruise ship in a U.S. port is "home". So why would a charter flight to some other city in the United States be a requirement?
  4. From Google Translate: Uit Den Haag: From The Hague. Met zo'n deftige naam, kan niet anders!: With such a decent name, there is no other way! (Copper 10-8's translation is probably a closer translation though ... "with such a fancy name, wouldn't surprise me" but in a pinch Google Translate does a pretty good job.)
  5. Thank you for sharing. That was beautiful. 💖
  6. You are able to make reservations in Club Orange, but you shouldn't have to, as wait times, if any, are minimal -- at least they were on the trans-Atlantic last fall. It may be different over Thanksgiving, but you should be fine. And yes, you can order dinner from the menu for service in your suite. Club Orange always offers a selection that is not on the Main Dining Room menu, so you should ask the head waiter in Club Orange for a copy of the next night's menu so you'll know what they will be offering. In any event, the concierge in the Neptune Lounge can help with that and with any other requests you might have. Enjoy!
  7. Waiting on the ambulance -- the Coast Guard boat just signaled the tender "10 minutes out"
  8. I hope this is not behind a paywall -- it's interesting reading about a few HAL crew members still on board: https://www.washingtonpost.com/investigations/cruise-ships-crews-stuck-at-sea-paydays-dwindling-and-searching-for-a-way-home/2020/04/14/c7d9c498-78fb-11ea-a130-df573469f094_story.html
  9. I hope everyone -- and by everyone I mean all who moaned and groaned and complained about how the U.S. taxpayers would be footing the bill for this humanitarian effort -- pays attention to this clause in the agreement: "Payment of Costs: Carnival shall be responsible for paying all costs incurred by Carnival, any member of the Unified Command, Broward County, BSO, or any other government entity or local health care facility directly arising or resulting from the activities required or permitted under this Agreement or the Carnival Plan, including but not limited to: berthing costs; the cost of transporting for all disembarking passengers; the cost and expenses of the services provided by BSO in connection with the disembarkation and transportation of passengers; the cost of medical care provided to passengers and crew at any facility in Broward County (which are not otherwise covered or paid for by the person’s medical or similar insurance); the cost of medi-evacuation of passengers and/or crew (which are not otherwise covered or paid for by the person’s medical or similar insurance); costs incurred by the Florida Department of Health; and all costs associated with any deceased persons previously on board."
  10. NBC News is reporting that "the deal is done" -- just waiting on "lawyers' signatures". I hope they are right!
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