Jump to content

bay guy

Members
  • Posts

    613
  • Joined

About Me

  • Location
    virginia beach
  • Interests
    golf, reading
  • Favorite Cruise Line(s)
    Royal Caribbean

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

bay guy's Achievements

Cool Cruiser

Cool Cruiser (2/15)

  1. From what I saw a couple of weeks ago, the staff wasn't trained well to be efficient. As an example, when we went through the X-ray and metal detector station, the person who was supposed to view the X-ray scanner screen was checking passengers in wheelchairs. while she was doing that, the person running the metal detector stopped letting passengers through. Therefore, hand held baggage couldn't be x-rayed and many passengers wouldn't go through the metal detector because they wanted to stay with their hand held bags, phones etc. However, those passengers who didn't have to wait for handheld bags etc, who could have gone through the metal detector, got backed up as well. Also, many passengers didn't show up at their assigned boarding times, trying to get on early and that jammed things up even more.
  2. We were dropped off and picked up which worked out well. We considered getting a cab to take us back home but found out that no cabs were coming to the terminal area unless you actually called for one. Having cruised out of Norfolk a few times, we figured someone else would snag our cab before they found us so our great neighbor drove us to and from. The buses to and from the parking area seemed to be moving back and forth fairly smoothly. The only problem I saw was that you had to wait for the bus to get several passengers aboard before it left. I'm not familiar with where the parking area was but lots of people were using it. Have a great time. The new cruise director just took over for the cruise after ours. Also, if someone in your party needs wheelchair assistance, as we did for my wife, the wheelchair folks are by the elevator. That was great because we had priority for processing and we were on board within 15 minutes of getting the chair for her. Same thing coming off, They had the wheelchair assistance set up at the guest services desk on the ship.
  3. We just returned from the four day trip to Bermuda. Everyone at the Norfolk cruise terminal did a great job getting passengers aboard. One criticism is that the folks who designed the terminal should have added a couple more elevators for those who have to use wheelchair assistance. The ship was in great shape and the staff was wonderful. Constantly cleaning and always greeting us in the hallways and asking if we needed anything. For reasons out of our control, we ate at three different tables for dinner. In all three cases, the dining room staff did an excellent job and we completed out 3-4 course dinners in about an hour. Other passengers were complaining about the slow service but we didn't experience that at all. The only criticism I have is the quality of preparation of the entrees both in Lido and in the main dining room. From looking at the food, it looked like they had good quality beef, chicken and fish but, for the most part, everything was over cooked and, by the time we got it, was almost too tough to eat. To show you how poorly we thought the main dining food was prepared, we actually ate sandwiches from the deli bar and enjoyed those more than any dinner entree we had. Activities were OK. I felt the advertising of $1000 and $5000 bingo jackpots was deceptive once you heard the stipulations to possibly win those amounts. Simon London and his cruise staff did an excellent job with entertainment over all.
×
×
  • Create New...