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eurolady

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About eurolady

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  1. Well here is the downside to Flight Ease....I am scheduled to depart on Feb. 29 on the Westerdam that is now trying to find a port in Asia....any port to take her. If I cancel I cannot get the Business Air Flight $ that I paid for my flights back. This is inspite of the fact that my flights were fully refundable by the airline due to the coronavirus crisis in Asia. If I had booked these flights on my own I would have my $ (which is 2/3 of the cost of the trip) 100% refunded or at the very least been charged a rebooking fee and able to use the rest within a year......I will never use flight
  2. Thank you Jane for your input.....I did not mention the emails that have gone unanswered!
  3. I have spoken to HAL's hotline twice a day....each time I call I get a different person and a different response...most are clueless (hangup and callback if you get anyone named Annie😲)....each time there is a different answer to the same questions or the conditions are a different rendition....nothing is offered in writing....almost all calls require hold time while the person on the line goes back to a supervisor. I am shocked at the lack of and quality of customer service displayed.
  4. Just received an upgrade offer for this sailing LOL😂....HAL is really out of touch with reality.😠
  5. It is unconscionable that HAL has yet to make a decision on our Feb.29 sailing.😱
  6. What about the Feb. 29 sailing? Who in their right mind would want to be on this ship and where in the world will they be allowed to go? HAL needs to take the Westerdam for a time out, scrub it from stem to stern and redeploy it to a safer venue.
  7. What about the Feb. 29 sailing? Who in their right mind would want to be on this ship and where in the world will they be allowed to go? HAL needs to take the Westerdam for a time out, scrub it from stem to stern and redeploy it to a safer venue.
  8. This should be sent out to all the news media...they have the resources to verify and there is a story here somewhere: https://www.cruiselawnews.com/2020/01/articles/disease/coronavirus-celebrity-holland-america-line-and-seabourn-cruises-refuse-to-cancel-or-refund-cruises-to-china/
  9. Based on the response I got from HAL from the 3 people I spoke to....they are clueless....or just maybe money grabbing.
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