Jump to content
Cruise Critic Community

Pstreet12

Members
  • Content Count

    634
  • Joined

About Pstreet12

  • Rank
    Cool Cruiser

About Me

  • Location
    Baja California

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Normally, it takes time for a vaccine to become fully effective (or even partially effective). The Flu vaccine takes 2 weeks. It seems highly likely that getting the vaccine at the terminal will not afford any protection.
  2. I agree. Their policy seems to be to maintain they are sailing on a month by month basis so that people who have final payments due will either make them or cancel. If customers cancel while Royal is still--according to the news releases--sailing, Royal keeps the downpayment. If customers make the final payment, they can postpone having to do anything about that money until later. They are definitely, IMO, playing their customers for everything they can squeeze out of them. It's a policy I don't like, and we'll start looking for a line that is, at least, up front about its plans. Being diamond plus doesn't mean anything when the company has policies like these.
  3. I believe I know which travel agency this email refers to. In the original contract, when the deposit is made, it does clearly state that the final payment WILL be charged to the credit card used for the deposit. In addition, if it is the agency I believe it is, there is a $50.00 per person cancellation fee which they exact no matter what the reason is for the cancellation. Obviously, I have, many times, used that agency (and have since vowed I never would again). However, I currently have a reservation that will require final payment soon. I believe there is absolutely no way Royal will sail for that cruise--but I also believe Royal will play out cancellations of sailings bit by bit, thus managing to keep money from people, like me, who have made down payments. I will cancel before final payment due date because I don't want to lose any more money than they already have, but if I cancel and, according to Royal, they are still planning on sailing, I lose the deposit. I do not believe this is accidental on Royal's part: they are squeezing any place they can manage to do it. Because of that policy, I'll lose my deposit plus $50.00 per person to cancel. IF cruising ever resumes, will I use that travel agent again? Not likely! Will I ever recommend that agency to anyone? NEVER! In fact, it's probably worth looking around for a cruise company that is being up-front about not sailing. Looking at the list of companies that have announced they won't sail until 2021 at least, there are, apparently, companies that care more about their customers than Royal does; they seem to be honest enough to admit what is actually going on. Royal doesn't have its crews back (it hasn't been all that long since they got the last of them home), and it is certainly not possible to sail without their crews. Before they could staff the ships, they would have to have the crew back, tested for Covid twice--once upon arrival, and again after 7 days or so, and train the crew in new protocols. There is no way that is happening before 2021, so Royal is simply refusing to admit the reality--and it isn't because they fail to recognize the pitfalls (they need only read the statements from the European lines that started and had Covid 19 outbreaks). This stance is for the sole purpose of getting people's money and retaining it. We're diamond plus, but, if ships sail again, we'll be looking at other lines.
  4. Why do you say that's a rude statement? The Windjammer isn't a person; it can't be offended. If you're offended on behalf of the people who load plates to the point where food actually falls off as they walk, there's no reason to be offended on their behalf: all they have to do is change the huge portions they get to normal amounts of food; the choice is theirs. Serving in a more "restaurant-like way" does not eliminate choices; it probably does make it more embarrassing to order portions that are huge. If having huge meals is the only reason for cruising, it's possible to stay home and go to "all you can eat buffets," and achieve much the same food options.
  5. I think you've called that one. They can't sail: they have no place to sail to. They have no money. How can they not be looking at bankruptcy?
  6. I suspect we aren't looking a company that truly expects to be in business long term. I suspect their corporate offices, and definitely their phone answering banks, are as turbulent as a ship in a storm. The only calls they are getting are for refunds, credit, rescheduling; and Management is, apparently, saying, "Hang on to every dime; just say no." They can't sail; there's no place to sail to. However, if they wait to cancel until after final payment, they continue taking in cash--and cash is something they simply don't have at the moment. It is, I think, difficult to believe they are going to survive this.
  7. I called, too. Literally hours on the phone: 8 by the time it was concluded with the final no. Our travel agent's supervisor called them: the answer was no. Later, our travel agent called them himself: the answer was no. The solution to the problem does not lie in making a phone call versus not making one. The opening poster spent even more hours on the phone with them than I did. I'll wager the opening poster understands credit card disputes better than anyone else posting on this thread. It hasn't done him any good, at least so far. Because it went well for you, consider yourself lucky, but don't be so naïve as to think it would have been the same for others if they had simply done as you did. You were lucky: end of story.
  8. The "emotion" wouldn't be here if everyone had received the treatment you did; the "emotion" is because at least two of us received nothing like the treatment you did. Royal is not meeting what would be considered by most to be "normal business practices." People tend to get "emotional" when they are being bilked out of money--especially, by a company that, until now, had been trusted. It's like having a friend steal money from you; that tends to make for hostility and causes an end to what had been a friendship.
  9. I sympathize. We, too, are involved in a conflict with Royal. They are violating the terms of their own contract--we are not. We have spoken to Royal, and our Travel Agent, who agrees that Royal is violating their own contract, has spoken to Royal. In essence, their answer to us and our Travel agent was Too Bad; We're doing what we're doing--take it or leave it and leave your money with us, too. They, obviously, have absolutely no concern for their customers. When we choose to cruise again, it certainly doesn't have to be with Royal. They won't miss us, but if they keep treating customers as they are treating you and us, they will begin to notice some holes in their bookings; some people won't come back.
  10. Cruise Critic did a piece on likely changes--seems like they may have some insights the rest of us don't: https://www.cruisecritic.com/news/5354/?et_cid=3332264&et_rid=267422827&et_referrer=newsletterPopup
  11. Duct Tape is kinder and would probably be more efficient.
  12. We, too, were on this sailing. As we sailed, the news on the virus, of course, got worse and worse. We limited our dining to smaller, more restaurant sized venues, and were pleased with service, food, etc. However, for us, and the people we interacted with in the lounge, the virus was an ever-present influence on everything. We don't usually disinfect our cabins, but for this cruise, we took disinfectant wipes and masks (we wiped down the cabin, but never wore the masks). When we arrived at Barcelona on the 13th, we took a cab to our hotel, which I had changed on board. We were originally scheduled to be in a hotel southwest of the city, and in more or less, the opposite direction from the airport. I began to worry that there would be announcement of "No Taxis" for getting to the hotel, much less to the airport the following morning, so I cancelled the hotel that was in the wrong direction and booked one quite close to the airport. Our tickets were for Barcelona to Heathrow on the 14th, and from there (with a short connection time) on to Dallas Fort Worth, one of the 13 U.S. airports accepting planes from the U.K. On the 14th, because our plane was delayed on the ground in Barcelona for an hour, the little time we had for the connection was completely inadequate: we missed our Dallas flight by 15 minutes. After that, we spent 6 hours going from one terminal to another in Heathrow trying to get a plane, any plane, to the U.S. (any city, just one in the U.S.). Finally, we succeeded, but they couldn't fly us until the 15th and said we should spend the night at the Sofitil that is within Heathrow. We worried that something would change overnight and we would be stuck in the U.K. However, we made it out and later on the 15th, landed at LAX, where we were to connect to go to Phoenix. At LAX, they were taking temperatures and doing interviews, as well as registering us. This, too, was a short connection time, but we made it--only to be told at the gate, "We don't have you listed on this flight." The gate people got on the phone and talked to the people they needed to talk to, and boarded us, just before they closed the doors to the plane. Was it nerve wracking for an older couple? You bet. Did we feel incredibly fortunate to have managed to escape Spain and the U.K. and get home? You bet! Would I knowingly get on a ship again anytime soon if the virus is still a factor? No.
  13. News item on cruiselines slowing down, or cancelling, orders of new ships at one shipyard. Definitely food for thought: https://cruisefever.net/cruise-lines-tell-shipyard-they-wont-need-some-of-the-new-cruise-ships-they-ordered/
  14. We, too, were on that trans-Atlantic, but we left Spain, not without difficulty, the day after the Allure docked. The plane was delayed an hour in Barcelona, so we arrived at Heathrow about 15 minutes too late to catch our plane to Dallas. So, we spent the next 6 hours going between two terminals at Heathrow trying to get a plane--any plane, going anywhere in the U.S.--so we would not wind up trapped in the U.K. with their health system. We had to spend that night in the hotel inside Heathrow, but we did make it onto a plane the next day to LAX. We were one of the first planes to land at LAX with the new health regulations, and we cleared all checkpoints--only to speed on to catch a plane for Phoenix. We, just barely, made it to the gate as they began loading, only to be told "We don't you have you listed on this flight." They began calling, and shortly before the doors to the plane were closed, they allowed us to board, and we arrived safely in Phoenix. We were both non-symptomatic at the end of our quarantine period, and both of us felt incredibly lucky to be home in the U.S.A., and, apparently, healthy. We are both without symptoms and have managed to secure the items we needed (except germicidal wipes), which we feared there would be no hope of getting. The virus appears to be relatively controlled in Arizona. The latest figures indicate we have beds and ventilators enough to meet the anticipated need; people are, for the most part, complying with staying at home orders and going out for only essentials. When we walk each day, the neighborhood is a little spooky: no cars, no dogs barking, no people out and about, except for an occasional fellow-walker who gives a friendly wave or hi from a distance. So far, no one is saying Arizona has reached its peak, and they continue to say we must stay at home and avoid group settings because "we just don't know enough about this virus yet to make definitive statements." I wish I had shown the self discipline you have done. The lists I made in the first few days still have few items crossed off. I've been telling myself it's just fatigue from the cruise, from escaping Spain and the U.K., and finally completing the shopping for necessary items. However, it's been a while now, and I see what you've been able to do; I'm going to have to change my ways. Congratulations on getting out of Europe/U.K. safely and having no symptoms!
  15. We're on that sailing, also. We're looking forward to it, but still a bit concerned about Corona Virus.
×
×
  • Create New...