gator50

When O declined our request in April of this year, it must have been because our spring cruise was on sale when we booked it last year. I emailed new request forms a month ago for a cruise we are taking in mid-August - attaching all of the stock information they require. I resubmitted the forms to Oceania again earlier this week. Yesterday I received an email from Oceania saying that our request was approved and they had added the stock benefit ($250 this time cause we are on a 32 day cruise) to our booking account. It doesn't show the on board credit when I look at it online, but I'm guessing its there. My TA said he would follow up with Oceania and send me a revised invoice showing the credit. So hopefully this mystery is solved. Thanks to Basor for the Ultimate Sale response.

We were booked on Oceania's Nautica for a 22 day cruise in the Med starting on April 1, 2022. In December of 2021 I completed the stockholder benefit form, (with all relevant documents) and mailed to Oceania's offices in Miami. Having received no response I emailed the benefit form, and all accompanying documents, to Oceania per instructions in January of 2022. I did receive a reply email from Oceania within a few days acknowledging receipt of my documents and that my request was in the queue and would be answered in the order of the date received. Still no response, I emailed the documents again in March of 2022. When we boarded the ship on April 1 our shipboard credit still had not been posted. After boarding I went to the reception desk and was told that we were NOT entitled to the credit since our cruise was on sale when we booked it - no apology and no explanation other than "this is Oceania's policy". I looked through the terms and conditions but could not find any explanation. Anyone have this happen before?