That would be crazy to not allow 2 people to book a Neptune Suite. They are charging really high prices for these cabins now. Maybe they are doing this for cruises far in the future and will open them up to everyone as the sailing date gets closer.
It always amazes me how much trouble you have to go through just to get what you are entitled to. And, no matter how hard you try, sometimes it just doesn't work out. I agree that you shouldn't book with them again.
I received a reply to my email to Office of the President. It was a canned reply so I wrote back again and this time got the message about the decision being made because of a "staffing" problem. I wrote back and told them that not much staffing was required and this sounded like an excuse. I doubt I will hear from them again.
I also sent an email to Gus two weeks ago and haven't received a response. Today I sent one to the office of the president as suggested. But, I don't have much faith in what the customer service rep said about there being the possibility of changing the decision. I think they just make things up.
Apostolate of the Seas did not make this decision. They have plenty of priests willing to serve. They were informed of this decision by HAL only recently.
I bet you were moved to a Vista Suite. I also don't see much difference over a verandah cabin. You would have noticed the difference if it was a signature suite. HAL should have paid the extra gratuities because the move was necessitated by the verandah cabin being uninhabitable.
I think the Priests that are currently scheduled on cruises will still be able to sail but no new ones will be added. I still have not received a response to my email from two weeks ago. Very disappointed.
It's really no different than spending extra to eat in a specialty restaurant. We all decide how we want to spend our money. It has nothing to do with being "uppity."
I know it wasn't much money and not worth the time involved. But, it was the principle. They were wrong to charge me and I'm sure they are doing it to lots of people. We have to keep speaking up.