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lorenzod

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About lorenzod

  • Rank
    3,000+ Club

About Me

  • Location
    Florida
  • Interests
    travel, radio,baseball,football,doowop
  • Favorite Cruise Line(s)
    All
  • Favorite Cruise Destination Or Port of Call
    Tahiti,Hawaii, Caribbean

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  1. Nice to hear from you. Hope you are well. So exciting for you two to get together again in England. We are about to leave in one more week on the MSC Armonia again. We had such a great time with our group that we are doing it again. I will forward your letter to Sandy via Chris. I had a beautiful letter from Sandy as well. It is a shame she doesn’t use the computer. I do not have her phone number. I thought you did. Have a great trip. Marsha and Larry
  2. Think of the term "Industry Standard" We sail MSC often and they have supplied Distilled water for our CPAP. I think they are just covering their rear in case they run out.
  3. If you booked though a travel agent, enlist their support. Mine spent nearly an hour with MSC. I don't know if it helped but you need to use all the resources available to you.
  4. We are so happy this is settled, we are ready to do the happy dance!
  5. Conclusion: MSC has finally fixed the Black Card problem for my booking. Thank you MSC.
  6. I understand and agree! I see you are from Florida as are we. It is so much easier to cruise from here. No having to fly in from somewhere else. Just find what you want, clear your schedule and go, We are also top tier. ( NCL and Princess for us). They also are very good experiences.
  7. As I understand it, if one person is Black Card them the privileges go to both in the stateroom, ex Surf and Turf restaurant etc. Not sure if this correct as it came from MSC. Best of luck getting the problem resolved. I just emailed the CEO of MSC USA who I had the privilege of meeting on the MSC Orchestra many years ago. Lets see what happens. Hey, cruising is supposed to be relaxing and carefree, what can I say when faced with these type of problems.
  8. 5 days since I notified MSC as to the loss of my Black Card status. This is the thanks a cruiser who has been sailing MSC since 2009 gets. I posted a comment on their Facebook page. I have called and emailed and my travel agent has contacted them. Still missing my Black Card .
  9. Yes they are, however Platinum was the highest level offered when we did the Status Match.
  10. Yes, we live in So Florida and the rates are insanely low due to several factors (Cuba trip cancelations and hurricane season). We are also top frequent cruiser status on NCL (Platinum) and Princess( Elite). Anyhow since we are good and frequent clients it makes no sense for MSC to be doing what they are doing with regard to our Black Card status Someone from MSC must be reading these boards, get my drift? Also, read our review of the MSC Armonia from the Sept 2nd sailing. We had a very positive sailing and reviewed accordingly. We were Black card on that cruise, now 2 weeks later we are no longer Black Card. What?
  11. My wife and I cruise approximately once a month. (Yes we are retired). We sailed MSC in Sept and booked MSC for Oct. We are doing Empress in November. Looking to book for Dec. Still trying to get Black Card status straightened out. My travel choice for December will depend on getting our Black Card status successfully resolved. Our travel agent was on the phone with MSC for 30 minutes and still no resolution. He indicated there was no one in the Voyager office that had the power to fix it. This does not speak well for MSC. (Day 4 of Black Card Saga)
  12. Coach, thank you for your post. I agree about honey. I have tried to be forceful but not aggressive about this issue. I believe in the MSC product, my wife and I have organized the Roll Call and Meet and Mingle for our last 4 MSC cruises. Vacations/cruises are about relaxing, when something like this comes up it is aggravating and I have made 3 calls to MSC about this with no resolution. (Not relaxing). Again thank you for your suggestions.
  13. I made 3 calls yesterday, Saturday, so far no progress. Was advised to email the Voyagers Club which I did. I am persistent as well as vocal. I think the term for me is an "Influencer" I post in many places and do have a following. Not bragging but I do not go quietly. I believe consumers should not get shortchanged. If successful, I will post an praise MSC for doing the right thing. If not......
  14. 2 weeks ago my wife and I cruised on the MSC Armonia and had a wonderful time. We enjoyed it so much we booked the Armonia again for October 14th . On our last cruise, 2 weeks ago we sailed as Black Card status. (Voyagers Club highest status). Now when I called to add my Black Card status to my new reservation we are told our Voyager Black Card number is no longer showing. WE JUST SAILED AS BLACK CARD ON THE SEPT 2ND sailing. (THAT LEFT SEPT 4 DUE TO THE HURRICANE). Just sailed as BlackCard and now they don't know who we are. Text book example how to turn a satisfied customer into a totally ticked off client. The phone rep suggest I email the Voyagers Club to appeal. I really am not the type to beg.
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