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About L2float

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    Cool Cruiser

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    Cruising and beaching
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  1. Bluewake- I am so happy to hear that you received your credit!! We also booked a cruise in 2022. Maybe we will find ourselves on a roll call together again in the future! Our travel agent has requested that our voucher from Ocean Cay be credited to our next cruise. I'll let you know if it goes smoothly. It's not the same as the credits for the cancelled cruises, but I'm still nervous due to all of the ridiculousness we've encountered over the past 16 months!
  2. On April 20th, we finally received a full refund to our CC for our March 2020 cruise. This was after turning to the BBB. We were supposed to get a credit, but requested a full refund due to the amount of time and effort we, like many of you, expended in an effort to get what was ours. I don't know if the BBB made a difference or our time just came, but we're just glad it's done. We had 3 other cruises with MSC and received refunds without any issues. These were in June and September of 2020. Final payment had not been made. We do have another FCC, so we booked another cruise for th
  3. Hi, Bluewake! I was so glad to see your name! I hope you are well. We share everyone’s frustrations on this post. We contacted a reporter who published an article on Sunday about this mess. We are still waiting for our refund from March 13th. Our other 3 cruises were all refunded, but we seem to have lost a $900 credit used to pay for a summer cruise in Europe. We have spent hours on the phone, sent numerous emails, and mailed letters to corporate, including certified letters. Last week we were promised a full refund rather than a credit. Our case has been sent in to the “escalation “
  4. We were also scheduled to sail on March 13th onboard Divina. We called to take advantage of the Cruise Assurance program the same day as you as my husband and I both are in high risk groups. We have nothing but an email confirmation with request number. We did not receive a refund of port fees and taxes. Unfortunately, we had 2 cruises out of Venice in June with MSC. Lost flights, wondering if our cruise money is lost, too. I don’t think Europe is going to be welcoming US citizens in early June.
  5. Looks so nice! Maybe we’ll get it next trip. They will be called Grand Suites soon and will be sold at a higher price. You lucked out!
  6. This is the thread- sorry about the size, I couldn't adjust it! Miami Boarding: New Medical Screening, March 14+
  7. We, too, are following as we cancelled due to being in the high risk group. One person is posting on another thread and seems to be enjoying the trip despite the different itinerary. There are about 2000 passengers onboard. I'm glad they are enjoying and wish we could have joined them. I feel good about our decision, though. I hope to hear more from them when they return!
  8. I know! Such a bummer. Funny thing is I saw on a thread that you had one of the square rooms in the Divina YC that we had booked. We were to be in16034. Were you across from us again? 😂 We are supposed to get the FCC in a couple of weeks...this is like Groundhog Day! Please let it be easier this time! So glad you enjoyed your trip.
  9. I tried to do a booking for that week on Grandiosa just to see and there is no cruise showing up for April 3rd. Since I had to cancel my cruise for this week, I have way too much time on my hands. 😔 Looks like it’s cancelled, but they’re going to make you call!
  10. We decided to make the final payment for our 2 cruises out of Venice in June because of the new cancellation policy. We are currently having a "staycation" at our home as we cancelled our Divina trip out of Miami for this week. We couldn't take the risk due to health issues. I'm cautiously optimistic and know we're probably in for another staycation in June. I'm losing my love of cruising. It has become too exhausting to plan and reschedule. Things will look better down the road. I wish everyone the best as you navigate.
  11. The new booking confirmations and e tickets were for the cruise I cancelled! We did not rebook. I’m really concerned. It sounds like we signed up for cruise assurance, but didn’t actually have our cruise cancelled. Will be on the phone all day again today. 😔
  12. 3 hours after getting a confirmation from MSC assurance concerning our cancellation, I received new booking confirmations and E tickets for our cruise on Friday. My online account still shows our booking confirmed and that we leave in 3 days. Did anyone else who used the assurance program have this happen? Just a little nervous about losing the money as we’ve had several booking issues with MSC before.
  13. They're probably still figuring it out!
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