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floridafolks

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About floridafolks

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    Cool Cruiser

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    orlando florida
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    holland america

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  1. My two cycles also passed with unfulfilled promises and no credit. I finally got a manager that sent the case to “loyalty services” and a specific individual was assigned. Within days the offer went from “expired” to “redeemed” and a couple days later the $450 credit posted. Hang in there!
  2. Debbie, Did you ever find the "right" person to get your account credited? I am in the same boat as I too made the Crystal payment well in advance of the 10/18 expiration date. I became concerned when shortly after the 18th the offer was listed under "expired" offers rather than under my "redeemed" offers. I called- they investigated- I got letter on Oct 24th saying my account will be credited $450 within 14 business days- I was hopeful- now it is 4 weeks since I got that letter and over 6 weeks since I made the payment- still no credit as of today 11/21. Not so hopeful now- hope you fared better. melinda
  3. This too was exactly what happened to us- the Celebrity system pops up $200. Future cruise on Celebrity did not understand what I was talking about even though I had printed out the details. I just called the LCV department when I returned and gave them sailing date and booking date to show it was during first half of cruise-- they sent it off to someone and voila- in a couple of days, the extra $100 showed up! It was a very brief phone call and no hassle. Very impressed with Azamara and how they handled it! IMHO do not waste time or effort on current cruise-just enjoy your cruise and make a quick call when you get home
  4. For my upcoming B2B, I asked about getting the discount AFTER final payment. The TA called Celebrity and I was given a $100 credit back on my credit card for each cruise.
  5. If my original booking was booked onboard with Discoverer Plus 7% discount, would I still get to apply this if I refared? (I am before final payment and my sailing offers double upgrade promo) I know I need to call TA when she opens on Tuesday, but thought some experienced travelers might get me answer sooner- thanks
  6. Yes, they are usually poured out in a big bowl next to the soup with tongs for serving. But, if they do not have them out, just ask. One time when no chips were out, they went back behind the scenes to check. They came out with a BIG bag and told me to take the whole bag back for the cabin and enjoy throughout the cruise! One example how Celebrity aims to please!
  7. We did B2B in Mar/Apr 2019 and received the post thank you offer after both. The offer is good for booking within 60 days- we used them both when booking a B2B for this Sept/Oct with a big box TA. Often in the past the post thank you offer did not combine with our other offers, but this time it worked for both cruises! ( I have no idea why we get the post thank you offers after most all of our Celebrity cruises)
  8. floridafolks

    LCV upgrade

    Thanks for sharing. I was not sure if folks needed to be at the very top level and apply a year in advance to have a chance. I now think I should apply- who knows- we might get a surprise. Enjoy!!
  9. floridafolks

    LCV upgrade

    Congrats and enjoy! May I ask how far in advance of sailing date did you apply for upgrade and what level are you in LCV? I ask as those seem to be 2 factors involved when upgrades are available. Thanks for info
  10. I am glad to find this thread to know that I am not the only one disappointed in LCV response - both email and phone. I have 20+ cruises in Celebrity, but only one on Azamara, so I did not know if this unacceptable service was normal. I am glad Bonnie is checking on it- hopefully they will respond to her. i am currently on hold - 57 min and counting so I have plenty of time to write this post. BTW I was on hold yesterday. 52 min and gave up. Today I am determined to see how long it takes. How frustrating!
  11. I went armed with data, expecting an experience like Phil described. I was actually shocked that it was so smooth and easy. I dealt with Margarita on Equinox. As I am not as familiar with Azamara cabins, she even suggested which cabins in my category we might like better and why. -One of my best onboard booking experiences! Good luck.
  12. I just did it this month on Equinox. When my loyalty number was entered, the computer automatically gave the reduced deposit, onboard booking bonus OBC, and % discount appropriate to our loyalty level. (Celebrity and Azamara use same loyalty number)
  13. Sippican, I think you will be very pleased with China Highlights. We used them on our precruise to visit the Warriors before boarding the Millenium in Shanghai. We were fortunate to find great flight to Xi’an from US on our own using frequent flier miles and stayed at Hyatt two nights on points. China Highlights handled all airport transfers and tours including wonderful meals - great service and fair pricing. We often DIY, but having China Highlights handle everything from touchdown to takeoff in Xi’an made for a memorable, stress-free trip.
  14. We flew direct on United from SFO to Xi’an to see the Warriors Pre-Cruise. We then flew to Shanghai and spent a couple nights there before boarding our cruise originating in Shanghai. I did not think it was viable to see the Warriors during the cruise. - Pre-Cruise or Post- cruise would work best.
  15. That is exactly what we did last fall. We disembarked Millenium in Hong Kong and arranged our own flights and hotel -4 day/3 nights Loved it! We did have private driver and guide arranged through Sam Sophia for touring and airport pickup and drop off. We stayed at Park Hyatt and could walk to Pub Street. Great and easy trip to plan on your own at fraction of cost of ship tour.
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