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sandyss

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  • Content Count

    2,263
  • Joined

About sandyss

  • Rank
    Cool Cruiser

About Me

  • Location
    California
  • Interests
    Travel and Grandkids
  • Favorite Cruise Line(s)
    Celebrity, Holland-America
  • Favorite Cruise Destination Or Port of Call
    Everywhere

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  1. At least Celebrity doesn't impose a cancellation fee.
  2. Azamara is not concerned with keeping their customer base. Keeping deposits for cruises cancelled due to fear of Covid-19 does not inspire loyalty. We will switch to Holland America, on which we also have loyalty benefits. They have excellent itineraries - and don't impose cancellation fees.
  3. Not a Cash Refund. "Cancel at least 48 hours before the sail date, and you will receive a Future Cruise Credit that can be used on any cruise through the later of December 31, 2021 or 12 months from the date you cancel."
  4. Yes. When we booked, we were told by our TA that Azamara "might" keep a cancellation fee, although they often waived it. But, because of our ages (over 80) and with preexisting conditions, we knew that we would not travel until a safe and effective vaccine was available. So we cancelled before the cruise was officially cancelled by Azamara, just before final payment was due, giving them the opportunity to try to resell our cabin. [The fee was only $75 per person (total $150) that they kept.] Our TA requested a refund of the cancellation fee when the cruise was officially cancelled by Aza
  5. Sadly, we will not be sailing Azamara again. Unlike others, the amount that was not refunded to us, is small. But their insistence on keeping a cancellation fee does not inspire confidence. We cancelled our cruise - before Azamara officially cancelled it. We also cancelled a NonRefundable hotel stay in Venice and air reservations. In all cases, we received FULL refunds - except for Azamara, which insisted on keeping a cancellation fee. In fact, we cancelled a total of five vacations that we would have taken between April 2020 and April 2021. Azamara was the only vendor that kept a cance
  6. Our refund came through fairly quickly. We cancelled our October cruise on April 13th. Credit for our deposit (less the cancellation fee) showed up on our credit card today.
  7. I expect that we will be charged the cancellation fee also. We have sailed with Azamara previously, and also enjoyed many cruises on Celebrity and RCCL, but the cancellation fee will be a first for us, and will turn us off to scheduling future cruises with Azamara. (Because we are in a high-risk group for covid-19, we feel that we have no choice about cancelling this cruise.)
  8. Hi Teacherman. Did you get charged a cancellation fee? We have also cancelled an October cruise, and are waiting for our refund. We cancelled a little over 2 weeks ago, and were told that the refund should take around 30 days.
  9. Just received an email cancellation from a tour guide that we had booked for the end of May in Montreal, Canada. This was for a DIY trip that we were planning, and are in the midst of cancelling. With all of the uncertainty and unknowns surrounding this virus, we will most likely need to cancel our October cruise in early June, since we don't want an FCC. We will need to evaluate the risk of taking this cruise a full 4 months prior, and will err on the side of caution. Azamara can expect a lot of cancellations due to their cancellation policy.
  10. Exactly my concern. We do not want to get into the penalty phase with FCC. So we will need to make a decision on our cruise a full 4 months before sailing. That is why I would suggest that Azamara shorten the penalty phase to 60 days during the coronavirus crisis in order to allow their cruisers to make a more informed decision. This would reduce the number of cancellations that Azamara will be receiving.
  11. Due to the lack of things being addressed by Azamara currently, we will need to make a decision on our October cruise in June. We would prefer to wait longer, but due to Azamara's onerous cancellation policy, we may need to cancel our cruise.
  12. In the current Covid-19 environment, Azamara's 120 Day cancellation window needs to be revised. We will need to decide by early June about a cruise that we have booked for October. While we are hopeful that this virus will be contained by early June, we will not want to take the risk of a 25% cancellation penalty if we are not confident that we will not be impacted on our October cruise. Since we select cruises based upon ports, an FCC would not be acceptable to us. Azamara needs to be more flexible, and revise their cancellation policy to a 60 day cancellation window for this year due to
  13. Everyone has been concerned about the passengers, rightly so. But, what about the crew? They are not in isolation and have been exposed to the passengers, and each other, some of whom have been diagnosed with this coronavirus. I just read this article about some of the crew wanting to go home. They are in a scarier situation than the passengers. https://www.businessinsider.com/indian-crew-coronavirus-quarantined-diamond-princess-2020-2
  14. We normally plan our own excursions. Normally the cost is less and more importantly the groups are smaller. In all the years that we have been cruising, we have only booked a handful of ship tours. The only advantage of a ship tour, IMHO, is that you are guaranteed that the ship will not leave without you. We just make sure that private tours are scheduled to be back to port not less than 90 minutes prior to departure time. The only times that we now book ship tours are due to tight schedules with a very short time in port. With private tours, we always book with companies that are repor
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