I am writing this in an effort to sensitize the CC community of the appalling response of Oceania in light of the pandemic. We are Canadian citizens and based on the travel advisory issued by our FEDERAL government, as a result of a PANDEMIC, we were advised to cancel our cruise scheduled to take place in April 2020. As responsible citizens of our country, and in consideration of the worldwide health concerns and events taking place, we complied with the government-issued travel advisory and cancelled the trip. Of course at that time Oceania had collected the full payment of the cruise. After requesting a refund we were recently informed that Oceania has REFUSED the request, but will instead hold our full payment as a credit toward a future cruise. In addition we were also informed that when we book the subsequent cruise we would be required to leave an addition amount of money as a deposit! As of March 31 (two weeks prior to our cruise) Oceania cancelled all cruises, including the one I am writing about. Passengers informed by Oceania as of March 31 of the cancellations are receiving a full refund, which is completely unfair. What Oceania is suggesting by taking this approach is that intelligent passengers, who are heeding the advice of Federal authorities, should in fact ignore this advice and risk the possibility of being exposed to a contagion, which is ravaging almost every part of the globe. We have made numerous requests to our TA, the President of the agency as well as Oceania with no suggestion of refunding our money similarly to all other passengers on our cancelled cruise. I find this behavior socially IRresponsible and reckless. Other cruise lines such as luxury line Seabourn is offering guests a full refund as well as discounts on future cruises. If there are other social media tags for Oceania you are aware of please include them in your reply. I hope to blanket their social media pages.