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SRQMom

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About SRQMom

  • Rank
    Cool Cruiser

About Me

  • Location
    Bradenton, Florida
  • Interests
    Travel
  • Favorite Cruise Line(s)
    None
  • Favorite Cruise Destination Or Port of Call
    None

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  1. Booking on the Celebrity Edge Westbound Transatlantic from Spain to Florida in late October. Have an Infinite Balcony so fairly enclosed but still wondering if the Port or Starboard side would be best, or does it even matter (wind, sun, etc). Thanks!!!
  2. Yes, you are correct. The section of each room with the "bump" is where the bed would be and we've used that on each booking and it's never failed us. So in this case, 10230, the sofa is by the balcony.
  3. Yes, you are correct. The section of each room with the "bump" is where the bed would be and we've used that on each booking and it's never failed us. So in this case, 10230, the sofa is by the balcony.
  4. Thanks! I always try and share tips and experiences to help others navigate travel issues. I was very green myself once, and still am on new adventures, and I was very grateful for this website AND the gracious help from others. Happy Travels!!!
  5. Thanks! I always try and share tips and experiences to help others navigate travel issues. I was very green myself once, and still am on new adventures, and I was very grateful for this website AND the gracious help from others. Happy Travels!!!
  6. You were SO right. I had to call back and ask for my call to be escalated. I even emailed the "letter" I received from Celebrity to my agent and she got them to put me on the Oct Apex TA. I am holding out hope that it won't be cancelled, but since it only has 2 ports (we love the TA's for the "off the grid" experience if you know what I mean) so maybe that will be a factor. Who knows. But, for anyone in similar situations, hold firm and get your original pricing and perks transferred. One problem is cabin availability. You HAVE to stay in the same category. We are E1 and those were all
  7. My first TA (oct 2020) was cancelled and Celebrity did the flip and switch. Very seamless. Just found out the new TA is also cancelled. On the phone with travel agent. Per the letter from Celebrity, I can select another TA up and until the end of October 2021. Same perks,, same price, etc. BUT, the travel agent, who's on the phone with Celebrity, says they told her I can only do ONE flip and switch.??? They cancelled on me. I have the letter saying they will honor the price, perks, etc. Anybody else have these problems? Also, my category (E1) is already booked on the Apex Oct 21, 202
  8. Update on my refund. March 13 cruise cancelled. Requested a refund that I still hadn't received after 90 days. Two cabins totalling $1,800 so was gettting upset. I had booked with a travel agent and kept hitting a brick wall (the travel agent had to call, blah blah blah). Two weeks ago I'd had my limit so I called my travel agent and told her that I felt my inability to speak for myself was hampering my refund. She called Carnival (I sat on hold for over half an hour) and she came back and told me that she "spoke to accounting" and they were finally able to "force it through". Half issu
  9. Great to hear. Gives us hope! I am hopeful we all see complete refunds soon and we can all finally put it behind us. Plus, sure could use the $2,000 LOL.
  10. Had I not called, I'd have not known their policy had "changed". (I hadn't called in over a month or so because of the whole "it may take UP TO 90 days" thing). Even waiting up to 90 days was bad, but I sucked it up and expected to wait that long, but anything over 90 days in unacceptable. They need to get an influx of cash to resolve these refunds they owe customers but saying "indefinitely" is not an acceptable answer. If your company can't pay you today, but at least gave you a specific timeline in which you would get paid, some people will accept that especially given the current situ
  11. 74 days since my 3/13 cruise was cancelled. I have an actual email letter from Carnival stating that they "Issued a refund on 3/20/20" for both cabins" but still no refund of basically $2,000 due me for two cabins. As with others, have called and reluctantly "accepted" the "it may take 90 days to actual receive the refund". My concern is that during this time, the card I used to pay for the cruise was lost and had to be reissued with a different number of course. I called my bank and they said that shouldn't cause a problem with refunds (it still gets posted), but when I called Carnival to
  12. UPDATE: 74 days since my 3/13 cruise was cancelled. Still no refund. I have an actual email letter from Carnival stating that they "Issued a refund on 3/20/20" for both cabins". As with others, have called and reluctantly "accepted" the "it may take 90 days to actual receive the refund". I've seen the helter skelter, no rhyme or reason for refunds received on this post which makes it even more frustrating. My concern is that during this time, the card I used to pay for the cruise was lost and had to be reissued with a different number of course. I called my bank and they said that shoul
  13. Update: Received a refund for the pre-paid dinner reservation (Listed as Carnival Gift shop on my credit card) but NOT the refund for the actual cruise which is close to $2,000. Cancelled cruise 3/13 and got the pre-paid dinner (gift shop) refund on 5/7/2020. Was hoping that the cruise portion would be the next day but so far, nothing. Doesn't seem to be any reason behind the sequences since I see posts with full refunds for sail and even cancel dates after ours. Thinking about doing the dispute with my bank next week if I don't see the remainder refunded soon.
  14. Our cruise was March 13th and still no refund. We got an email from Carnival saying they "processed" our refund (almost $2,000 since we had two cabins) back in March. We got the refund for the taxes, port fees etc (roughly $380 for the two cabins) two days later, but still waiting for the $2,000. I've called and the rep just said they had no idea when it would be back on my card. It's comforting to know some refunds are coming in, but definitely not in the order they were cancelled. That is confusing. Crossing fingers ours is soon because we are like most people and could use the money.
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