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dgannett

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About Me

  • Location
    Portland, OR
  • Interests
    Cruising, hiking, historical travel
  • Favorite Cruise Line(s)
    Royal Caribbean, Celebrity
  • Favorite Cruise Destination Or Port of Call
    Galapagos Islands

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  1. FLgemini - Thank you so much for sharing your experience with us in such great detail! This answers many questions and makes planning for this trip much more exciting. My wife and I are booked on the Venture for February of '23 (delayed one year which is fine with me; I'm not sure how quickly Argentina will be able to vaccinate it's population). I had just one question about the kayak option: I remember from summer camp many years ago that kayaks are not the most stable of watercraft. Is there any real risk of tipping over (assuming that you are being safe and not leaning to one side for a selfie or something..)? Being submerged upside down in freezing water would put a damper on such a wonderful adventure.. Thank you again! --Dave
  2. Here is the latest email sent out last week: September 14, 2020 Dear Seabourn Guest, As previously advised, your 2021/2022 Seabourn Venture booking is being moved to the same itinerary one year later. We are still in the process of building these replacement voyages and rebooking guests’ cruises. We anticipate that you will receive your new booking information by October 14, and thank you for your patience, but are aware that some guests are ready to let us know their choices now. We know that some of our guests may not want to delay their next Seabourn cruise until 2022 or 2023, and have heard from many of you who are interested in moving their booking to Seabourn Venture’s newly announced Norwegian Winter season from December 2021 to April 2022. We are still accepting waitlist requests for priority confirmation on these voyages, which will open for sale to the general public in mid-October. You also have the option of moving your booking to Seabourn Quest, which will now sail South America and Antarctica from November 2021 to April 2022. You can view all of these voyages on our website and advise us of your choice so that we can begin the transfer process now rather than rebooking you to your new Seabourn Venture voyage. When your original booking is transferred to a new Seabourn Venture or Seabourn Quest sailing, as a gesture of our appreciation, we will apply an Onboard Credit of $500 per suite. If you know you do not want to accept the new booking and have not yet chosen a replacement cruise, we will issue you a Future Cruise Credit for the amount paid to Seabourn, up to your base cruise fare, as well as the Onboard Credit referenced above. These credits may be used on any sailing booked within 12 months of the issue date and departing by December 31, 2022. In determining this offer, our team wanted to show our appreciation and provide a gesture of goodwill for choosing to sail with Seabourn. If you prefer not to keep your new booking or transfer to another voyage, and prefer not to receive the Future Cruise Credit and Onboard Credit, you may request a 100% refund of all monies paid to Seabourn to be reimbursed to the original form of payment. All of these options will still be available to you when you receive your new Seabourn Venture booking, but if you have already made up your mind and wish to expedite the process, please complete the form at https://book2.seabourn.com/cp/ before September 28, 2020. The full terms and conditions can be found there. Funds received by Seabourn above the amount used to calculate your Future Cruise Credit may be transferred to your new booking upon request or will be automatically refunded to the method of payment used for the original purchase. This includes Seabourn FlightEase®, Seabourn pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Seabourn, and taxes, fees, and port expenses. To help you capture your sense of wanderlust for your next trip, we have a variety of offers to help you take advantage of your Future Cruise Credit, including reduced deposits, suite upgrades, and more. Specific terms and details on these programs are available on the Seabourn website. If any portion of your travel was not booked through Seabourn, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to COVID-19; please work directly with those operators regarding their charges. Please note that due to the unprecedented volume of bookings impacted by cancellations, we ask for your continued patience in affording us the time to work through processing these refunds and Future Cruise Credits. We are working hard to make sure every booking is handled accurately and efficiently. You are encouraged to use the online resources we have available as you may experience potential long on-hold wait times when calling the Reservations Call Center. Should you have any questions, please contact your travel advisor or reach out to us at the appropriate office: Seattle Office (USD/CAD currency): Contact us at 800-929-9391 or 206-626-9190 (local) We are available: Monday – Friday 7:00am to 5:00pm PT Saturday 7:00am - 3:30pm PT Rotterdam Office (EUR Currency): Contact us at 00800 1872 1872 We are available Monday – Friday 9:00am to 6:00pm Southampton Office (GBP Currency): Contact us at 0344 338 8615 We are available Monday –Thursday 9:00am to 5:30pm Sydney Office (AUD Currency): Contact us at 13 24 02 We are available Monday – Friday 8:30am to 7:00pm Thank you again for choosing Seabourn. We look forward to welcoming you on board. Warm Regards, Seabourn
  3. Received this email yesterday. I know that this has been mentioned in another string, but wanted to provide more detail for Venture specifically. My wife and I had been booked for the February 2022 Antarctica, South Georgia, and Falkland Islands trip. We will very likely keep our reservation for 2023. Yes, this trip is expensive, but with the pandemic, we are saving a lot of money this year with reduced travel, meals out, etc. I also agree that the compensation offered should have been more than $500 considering the cost of this trip. Here is the message: August 31, 2020 Dear Seabourn Guest, The entire Seabourn team extends our well-wishes. We are all looking forward to the time when we will again be able to help you explore our world. Since you are a valued guest booked on Seabourn Venture’s inaugural season, we are writing to inform you of some changes to her delivery schedule that affect your voyage (booking #------). Due to the global health situation, earlier this year there were closures at the T. Mariotti shipyard and disruptions to the overall construction and finishing process for the ship. As a result, Seabourn Venture’s debut is now scheduled for December 2021, rather than July 2021 as originally planned. We regret that means we must reschedule your upcoming voyage. You will be automatically rebooked to the same itinerary sailing one year later, in the same suite at the same rate as your current booking. As a gesture of our appreciation, an Onboard Credit will be applied to your new booking of $500USD per suite. A new booking number and confirmation will be sent to you within 4 to 6 weeks. While we know you are eager to learn more about your new booking, we ask for your patience as we go through the process of building replacement voyages and rebooking your cruise. We will reach out to you with additional information once your new booking has been created. When Seabourn Venture joins our fleet in December 2021, she will sail a series of first-ever “Norwegian Winter” voyages where guests may be able to see the Northern Lights. If you would prefer to move your booking to one of these voyages, we are pleased to offer you priority booking before they are open for sale to the general public. They will be available to book in mid-October, and waitlist requests are now being accepted. You will also receive the Onboard Credit referenced above. Should you have any questions, please reach out to your travel advisor or contact us at the appropriate office: We extend our most sincere apologies for any inconvenience or disappointment this may cause. Please know that we truly appreciate your patience and understanding of these ongoing circumstances. We cannot wait to welcome you back on board. Kind regards, Josh Leibowitz President, Seabourn
  4. Looks like I got this confused as bobmacliberty has explained. I appreciate the clarification. Since the usual rules are that you lose all of the cruise fare if you cancel within 30 days of sailing, it looks like Royal cut me a break on this one by returning my cruise fare even though I canceled about a 1/2 day after the cut off for the Cruise with Confidence program (but before Royal canceled the sailing). I suppose I could have received more if I had waited one more day for Royal to cancel my trip. I'm happy with the 100% FCC given that flying to Florida was off the table given the news that week in March. Thank you for the replies; perhaps we'll see you on another RCI cruise when all of this is over... --Dave and Nancy
  5. Hello all; my regrets if this has already been posted. I had a cruise on Symphony of the Seas scheduled for March 14th of this year. I had read on the RCI website about the "Cruise with Confidence" policy which states "Cancel up to 48 hours before you sail and get a future cruise credit good through 2021". There was no asterisk or footnote with this wording. I do concede that the policy is spelled out in detail when you scroll (through several pages of RCI advertising) to the bottom of the page and read the "FAQ" section (didn't see that until it was too late..). Having seen this wording displayed on the RCI website, I canceled my cruise 51 hours before the advertised sailing time of 4:30p EST on March 14th. Given the information available that week, it would not have been ethical to risk my family and others by traveling to Miami and taking this trip. RCI ultimately canceled nearly all cruises on March 13th in the afternoon (so glad I didn't fly to Florida that day!). Apparently, this policy applies if you cancel your sailing 48 hours before the day of your sailing; not "48 hours before you sail". I have tried several times for an adjustment through RCI and my TA to no avail. I am told that "management is sticking to this policy no matter what" when I politely explain that this wording is misleading to me. I have received my FCC in the exact amount (100%) that I paid for the cruise and I have received all taxes, fees, and prepurchased items back to my credit card. I do not have an option for a refund or 125% of my initial cruise cost as a credit. I was told it's either this FCC or a full forfeiture of my cruise fare. Am I the only one that feels that this is misleading? Do I have any recourse? I would like to write a letter to RCI about this and ask for the extra 25% for my FCC (the value of this would be approximately an additional $1,250); does anyone know of an address for a Vice President or someone who might listen to my complaint? I would appreciate any advice for this unfortunate situation. My wife and I have taken over 15 cruises with Royal/Celebrity and are Diamond level. We usually book a Junior Suite and enjoy the specialty restaurants and other experiences that often have extra charges. I know that is modest compared to many here on the CC boards, but I am disappointed that RCI doesn't seem to value my business over the years..Naturally, if they don't compromise on this, this will be our last cruise with Royal/Celebrity/Azamara. That would be a shame.. My thanks in advance for your advice. --Dave and Nancy Portland, OR
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