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2ferfun

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  • Posts

    377
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About Me

  • Location
    Missouri
  • Interests
    Travel. Travel. More Travel!
  • Favorite Cruise Line(s)
    Wherever the good itineraries are!
  • Favorite Cruise Destination Or Port of Call
    Europe

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  1. HaveDogWillTravel posted a video but then took it down. Maybe it will get reposted.
  2. Wow!! PBP for room service! Thats great!! Lets hope the news from the ship keeps getting better and better!
  3. The rep we talked to at Princess confirmed there is a disconnect between what data is stored in the app and what some departments can see.
  4. Logging on today and seeing an actual "Live From" thread made me so happy! Thank you for doing this!
  5. And now...only moments later...its all back and showing like it was yesterday. All green checkmarks and Green Lane status. Lets hope this is the last glitch!
  6. Just checked again and now it shows my cruise but I dont have all green checkmarks (which I did yesterday). When I go into "Personal information and Documents" most of the fields are now gone. All that shows is security photo, profile photo and PIN code. There does come a point where they need to just scrap this plan and go back to what works. This is starting to become absurd.
  7. I 100% agree with what you said...this app is a disaster and quite frankly it is surprising that they haven't fixed it or opened up another option. For a company the size of Princess (and parent Carnival) to have an ongoing issue of this magnitude is quite surprising. In an industry that needs to quickly regain consumer confidence this is a glaring concern. AF-1 is correct in saying that there will be people at the pier to fix any of these issues but it is still shocking to see this continue to be an issue day after day.
  8. I am also having the exact same problem and I have called 3 other people I know with booked cruises and they are also having the same problem. My guess is they are updating or doing maintenance or something at the moment.
  9. It took me to that screen too. I just closed out the app and waited to open it again the next day. When I did it took me back to the scanning page and I tried again.
  10. I did just the one page but slightly up to include the signature above. So the one full page and a sliver of the page above.
  11. As I mentioned in post #24: In the app under Travel Checklist if you click on "Choose your medallion wearable" it takes you to a screen and at the bottom you can click on "Order History". That brings up a list of your sailings. Click on the one you want to see (be patient, it takes a minute for it to register that you selected a sailing). Then at the top of the next screen it says: Order Status. Ours says: Not Shipped. Hoping that changes soon!
  12. I had that exact same problem. I waited until the next day and tried again and it worked.
  13. In the app under Travel Checklist if you click on "Choose your medallion wearable" it takes you to a screen and at the bottom you can click on "Order History". That brings up a list of your sailings. Click on the one you want to see (be patient, it takes a minute for it to register that you selected a sailing). Then at the top of the next screen it says: Order Status. Ours says: Not Shipped. Hoping that changes soon!
  14. UPDATE: OP here. So, I spent 4 hours on the phone today. Called the main line several times, called the ocean medallion people, got transferred to tech people and at one point got transferred up the line to someone "dedicated to Seattle and Southampton departures" and the gist is basically this: The tech people are scrambling furiously to try to fix some fairly large glitches with the app and they are not doing a very good job of communicating to the rest of Princess. Many other depts (customer service included) have no access to see what we have entered in the app. Apparently a memo went out recently saying they are aware of some of these issues but there is no fix in place yet and no timeline for when there will be. The problem with the PIF information is that Princess has to legally send that into the authorities by a certain deadline pre-cruise and then they cant let anyone else on the boat so...IN THEORY...if there were to be some type of data glitch and they didnt sent our info in on time then we wouldnt be allowed to cruise but everyone I talked to assured me that never happens and they will get it figured out. In the meantime...as long as you get all the green checkmarks in the app you should be good to go. Maybe. They think. 😬 Fingers crossed!
  15. We are booked on the Majestic for Aug 1 and today I received an email that said they are missing our immigration information (PIF form) and that we wont be allowed to board if we dont provide the info at least 5 days before sailing. I don't see any where to enter this info on the website. (Like we used to do in the old days). We have dowloaded the MedallionClass app and have entered all the info into there (all the little checkmarks are green) but it seems like princess cant see that? Any suggestions?
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