To the OP and others who have contributed to this thread:
My DH and I sailed the Dawn 5 day out of Miami on April 26th. The fellow cruisers were a very diverse crowd and we enjoyed this cruise greatly. On May 1st, less than 2 dozen of us gathered and went through customs and reboarded the ship because we were doing a back-to-back. Let's just say that the 4 day on the Dawn, May 1st had a very different cruise passenger than the 5 day before it!
Day one, at 5:30 p.m. we were seated in Cagney's for what we expected to be a quiet dinner. After all, it was just after the sail away from Miami. However after being seated next to a couple aged 80- wife and 71- husband, we realized our quiet, specialty restraunt dinner would not be as we expected. There was a group of three couples who had been seated minutes before us sitting mearly 2 tables away who were obnoxiously loud, very drunk and dropping the F bomb numerous times in each sentence. The older couple next to us were giving them the stink eye, as were we. Several times over 10 or so minutes, at least one of them would stand up and yell, use foul words and gesture to get their point across to their fellow table mates. Finally the husband sitting near us (he was an ex-marine, heavily tatooed and ex-police) turned to their table and asked them to "tone it down, you are being rude". at that point, all four of us, the older couple and my husband and I became the recipients of their foul language and insults were hurled non-stop to us.
At this point, about 15 minutes into our meal, I could take it no longer. I got up and spoke to the Concierge Roel and the hostess. We are Platinum Plus and cruise in suites. Because we had already been on the ship for 5 days, we were familiar with both people at the Cagney's check in area. I briefly told them the problem, stated that their behavior was NOT appropriate in a specialty restraunt and I wanted NCL staff to diffuse the situation. I went back in, sat down and the terible insults continued to be thrown our direction. Finallly, the (female) Assitant Maitre d showed up with another person (male) and spoke to them about the "noise level" and asked them to move to another table. This table was about 15 feet away from us. While they moved over, one of the men shouted out his room number, said he made love once and that he had a giant dil** for me waiting.
The insults from them continued to be shouted out and sometime during the meal, a father who was holding a young child approached their table abd asked if they were the table making so much noise. They answered YEP! and did nothing to tone down their language nor their noise level.
At the end of the meal, while they left, I turned on my phone anticipating there may be an incident occur. While they walked out they shouted more insults and one of the females fli[[ed off the 8- year old lady seated next to us. I filmed this experience.
Later in the cruise we spoke with other officers and they stated although there is a "policy" for the guests, unless they physically lay hands on another passenger, there is little to nothing they will do to stop this type of behavior. They used the example that if a child is running and screaming and crying and crawling in a specialty area, or disturbing other passengers in public spaces, they will do NOTHING. The cruisers have a right to experience the cruise in this way.
So...if you want to pay money or use your perks in the specialty dining, do not expect to have a nice, adult style, quiet dinner. The rude, obnoxious, drunk, loud, screaming passenger has the right to their experience. If this is happening in the paid areas, what do you think they will allow in the "free" areas of the ship?
BTW, this was my 15th cruise since 2009 on NCL. I cruise suites which I purchase at the full retail price at least a year and a half before sailing. I'm Platinum Plus. I like to drink, no, make that LOVE to drink on a cruise. I might get a little loud when I'm drinking. But the diffence between me and the guests we experienced on the Dawn 4 day sailing out of Miami was I have the ability to understand how to act in certain areas of a ship. My behavior and language will be different at the smoking area of the upper pool bar vs the attrium vs the Haven Bar vs the Mojito Bar. There are some people that do not have the ability to grasp this simple concept and ruin the experience of others around them. There were MANY people on this sailing who simply didn't understand how to adjust their behavior on this cruise.
OP, I agree with you. I certainly wish that NCL would make strong suggestions to those who are standing out in a group of people that their behavior needs modified. We did see the bar staff on this 4 day sailing not serve MULTIPLE people, mostly female at the Champagne Bar during the evenings. These gals were having problems standing up and walking and were past the point of being able to speak enough words to even order a drink. I thank the bar staff who make those quick decions to stop serving. We also saw a guest being escourted to the briggs after an altercation in one of the hot tubs on the second day of our 5 day cruise. One of the officers told us he would be staying locked up until we got back to Miami and then woud be handed off to the Miami-Dade Police! What a bummer for his cruise mates...NOT! Cause problems, pay the consquences I say.
We have a 12 day in January and after this cruise, we might be done with cruising for awhile and may return to all inclusives or simply fly in and stay at a few islands for vacation. I don't think the issues I don't care for are due to the drink package, I think they are due to the increasing rudeness/angry-ness/poor character of our society. I don't care to spend my vacation time and dollar with this segment of the population on these shorter cruises.