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Content Count
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About tbae
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Rank
Cool Cruiser
About Me
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Location
Phoenix
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Interests
Concerts, Concerts and more Concerts. We also love to travel, dine and enjoy fine wine.
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Favorite Cruise Line(s)
NCL
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Favorite Cruise Destination Or Port of Call
Cabo
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Has anyone received their refund from NCL?
tbae replied to CarolinaMamma's topic in Norwegian Cruise Line
I am at 131 days waiting for prepaid service charge and prepaid dining to be refunded. It's only $569 - but it's egregious. I continue to call the customer service people and my PCC, and they keep saying the funds have been released but the status is processing. They say they are sending notes to the accounting department to ask for the account to be looked at. Grrrr.... -
They are asking for the standard $1500 suite deposit, the deposit --I don't believe- is not based on a percentage in this case. Although I would only have to pay about $1175 in the deposit process, as they are recognizing $334 of the FCC as having "cash" value. So I would have a final payment due of around something like $1700 by Sept. 2020.
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Interesting. It's really the same scenario as mine. Unfortunately for me, my dollar amounts are higher. But to them, I don't suppose that matters. It's their process. It will be interesting to see the response I get. Thanks for sharing your situation, it helps me put mine in perspective. My emotional response is based on the fact that it's a lot of money to me. To them, it's just the same thing, no matter the dollar amount. Interesting food for thought.... 🙂
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Thank you so much for clarifying-and I can completely see now how that is so true. LOL I probably should at this point go in and edit the post, but I have gotten some people who have been able to plow through my crazy ramblings. LOL - and I think I’ve gotten some good advice. Thanks again for reaching out and clarifying. Sometimes stress definitely can get the better of me, and others I’m sure. many thanks. 🌷
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Sorry you can't follow it. It's rather complicated. Essentially I paid $5200 for a cruise. NCL cancelled that cruise. I applied to FCC to a new cruise. AND they want deposit of $1500 on a balance due of around $2000. Makes no sense. There are several other complications that I tried to explain. I was just trying to get some fellow cruiser's insight and opinions, maybe support. That's not necessarily going to happen with such a complicated story. Thanks though--and best to you. 🙂