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psmarkle

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About psmarkle

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  1. Well, looks like MSC's accounting dept was correct. As of this morning, May 29th, both my deposit and my final payment have posted on both my credit cards and the account balances reflect the new amounts. What a journey in frustration, but these are different times, are they not?
  2. Latest update on my refund in 2 parts: 1. Our final payment that showed "pending" last Monday and then disappeared last Friday. Chase said to contact the vendor on why they pulled it back, so I e-mailed Sales Services to ask why they pulled it back. Here's the response I got: "Good day, Our Accounting department advised us this is a verification process the banks are doing for some reason. The amount appears back in your account after about 5-7 business days. Thank you for your patience." 2. Our initial deposit was on our Capital One card last August. Well, that just showed up about an hour ago on our account as "pending." So That's new. With this new update, I'm now adjusting my plan to dispute the charges this week with I'll wait another week as it seems to be progressing
  3. In ref to your info from MSC about Mon/Tues processing, I updated my plan below. I posted this on another thread, but fits here too. Big picture, I requested my refund on March 14th for an April 11th cruise. On May 19th, a refund was showing on my cc as "pending" and it stayed that way until the morning of May 23d when it disappeared... Tara619, Exact same thing happened to me on Friday, May 23d, as well. My refund was showing as "pending from May 19th up to Friday morning, May 23d. I e-mailed Chase and got their response yesterday: "Hello, thank you for contacting us. We reviewed your account and found that a return for $xxxx.xx was attempted on May 19,2020. However, the credit has dropped off your account possibly because the merchant has cancelled the refund. We recommend contacting the merchant directly to confirm the status of your credit." I e-mailed MSC sales service dept last night @ sales.service@msccruisesusa.com by hitting reply, once again, to their original refund request confirmation e-mail. They have been responding in about 2-3 days, even though their answers are boilerplate, IMO. I'm going to wait for their answer (not holding my breath, at this point). Assuming they come back without a clear response, then I will feel justified disputing the charge thru Chase credit cards as I have now followed their recommended actions to resolve this. Some others have posted MSC rep told them they process refunds on Mon & Tues of each week, so I'll probably wait until Wed to see if it shows back up before contacting Chase. These are just my plans going forward, you gotta do what fits your situation the best.
  4. Tara619: Exact same thing happened to me on Friday, May 23d, as well. My refund was showing as "pending from May 19th up to Friday morning, May 23d. I e-mailed Chase and got their response yesterday: "Hello, thank you for contacting us. We reviewed your account and found that a return for $xxxx.xx was attempted on May 19,2020. However, the credit has dropped off your account possibly because the merchant has cancelled the refund. We recommend contacting the merchant directly to confirm the status of your credit." I e-mailed MSC sales service dept last night @ sales.service@msccruisesusa.com by hitting reply, once again, to their original refund request confirmation e-mail. They have been responding in about 2-3 days, even though their answers are boilerplate, IMO. I'm going to wait for their answer (not holding my breath, at this point). Assuming they come back without a clear response, then I will feel justified disputing the charge thru Chase credit cards as I have now followed their recommended actions to resolve this. Some others have posted MSC rep told them they process refunds on Mon & Tues of each week, so I'll probably wait until Wed to see if it shows back up before contacting Chase. These are just my plans going forward, you gotta do what fits your situation the best.
  5. Gator, Wish I had some insight for you, not sure why it appears I'm getting the bulk of my $$ back. Is it because I e-mailed the sales service section saying it'd been 60 days already and I would be refuting the charges with my cc company? Don't know as I'm sure others have said that and probably don't have their money yet, either. Frustrating process with not much clarity coming from MSC. BTW, next door in Holly Springs!
  6. Posted this on another thread, but finally see some good news from MSC. My cc account now shows a "pending" credit from MSC for my final payment amount ($6K+). Requested a refund on March 14th for an April 11th sailing. 65 days. My initial deposit was on a different cc and that one is still showing nada as far as that refund, but this finally shows progress, right?! Guess I can start looking at future cruises for next year now 🙂
  7. Good news...finally! My final payment amount is now showing as "pending" credit on my cc account! Filed for refund back on March 14th for an April 11th cruise. Yeah! My initial deposit (different cc) is not showing, yet. But, this is progress.
  8. Below is what I posted earlier on a related thread, FWIW: Here is the response I got yesterday from MSC Sales Service dept. I'm on Day 62 now, I plan on waiting until June 14th before calling my CC to refute the charges. Even in this environment, I feel like 90 days from my refund request should be ample time. "MSC is working diligently to process refund disbursements. Due to the unprecedented volume it is taking longer than anticipated. It is our intention to issue refunds as soon as possible. We appreciate your patience. Thank you."
  9. Here is the response I got yesterday from MSC Sales Service dept. I'm on Day 62 now, I plan on waiting until June 14th before calling my CC to refute the charges. Even in this environment, I feel like 90 days from my refund request should be ample time. "MSC is working diligently to process refund disbursements. Due to the unprecedented volume it is taking longer than anticipated. It is our intention to issue refunds as soon as possible. We appreciate your patience. Thank you."
  10. Like you, I have received my refund of taxes/port fees on a free RCL cruise that was scheduled for 26 June, but still nothing from MSC, yet.
  11. Today is 60 calendar days from when I canceled our April 11th cruise back on Mar 14th. I hit "reply" to my cancellation request confirmation e-mail from MSC asking for refund status. Will let you know what I get back...if I get anything back. In my confirmation e-mail, the wording is "Your refund will be processed within 60 days." I just checked MSC's US site and here's the identical wording, "If you choose not to take a Future Cruise Credit, a refund will be issued 60 days from the date the refund is requested." No mention of 60 "business days" or 60 days from sail date...hhmmm. Fingers crossed?
  12. Our April 11th cruise was cancelled by MSC. On March 14th, our TA submitted the refund request and I got a Cancellation # from MSC by e-mail. It did say it would be up to 60 days before seeing the refund. I e-mailed MSC (just hit reply to their e-mail) at the 30-day point asking for status. They e-mailed back saying it may take up to 60 days from the sail date to process my refund, but they are working on it. So, subtle change in wording from their first confirmation e-mail...60 days from my orig March 14th request date vs now 60 days from sail date, April 11th. Holding my breath, fingers crossed, rabbit's foot in my pocket LOL In my mind, I'm pondering that unlike the Big 3 cruise lines that have pretty much no cash coming in right now, MSC is primarily a commercial shipping company (second largest in the world?) that happens to own a cruise line, i.e. they still have cash coming in from their cargo ships. That helps me feel at least some comfort (real or imagined!) that they can follow through on the refunds...pretty please 🙂
  13. Yes, we were e-mailed that it would be 60 days and we filed on March 14th. Holding our breath and waiting for our refund....
  14. Below is the response I got after my TA submitted my refund request for our cancelled April 11th cruise on the Seaside: mscagents@msccruisesusa.com To: xxxxxxxxxxx@yahoo.com Sat, Mar 14 at 12:25 PM Dear xxxxxxxxxx, Your MSC Cruise Assurance Form has been successfully submitted. Your Refund Reference Number for this request is - xxxxxxxxx Use this Reference Number for all future correspondence regarding this request. Your refund will be processed within 60 days. Thank you, MSC Cruises
  15. Not a resort, but a beach day club is Mr Sanchos. Have enjoyed our visits there. All-inclusive drinks and food, plenty of beach chairs and shade under the palm trees. Easy taxi ride.
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