Jump to content

hubbledouble

Members
  • Content Count

    20
  • Joined

  • Last visited

About hubbledouble

  • Rank
    Cool Cruiser

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. hubbledouble

    Crystal Low-Water-Level Schedule Changes/Cancellations

    Mangiantini, Per your earlier request, here's the letter from Crystal Dear Valued Travel Partner, We are writing today with an important update regarding your clients' "Rhine Christmas Markets" river cruise aboard Crystal Bach, scheduled to depart on December 5, 2018. There are two developments we wish to bring to your attention. First, as a result of a technical issue that arose on an earlier cruise, Crystal Bach is undergoing repairs that will not be completed in time for your clients' voyage and therefore her identical sister ship Crystal Mahler will be sailing in her place. Additionally, due to unseasonably dry conditions in central Europe, the Rhine River, specifically in the area upstream of Cologne and heading toward Basel, is currently not accessible due to extremely low water levels. Based on these circumstances, forecasts for the near future, and our effort to offer our guests a selection of Christmas Markets to visit, we are obliged to amend the itinerary for this sailing with one of two potential plans that will be finalized closer to departure based on water levels. For easy reference, below is the original itinerary followed by the two possible new itineraries. Original Itinerary: Crystal Bach Date Location Arrive Depart Dec 5 Basel, Switzerland Embark Overnight Dec 6 Basel, Switzerland - 10 pm Dec 7 Breisach, Germany 9 am 9 pm Dec 8 Strasbourg, France 10 am 10 pm Dec 9 Speyer, Germany 9 am 11 pm Dec 10 Mainz, Germany 6 am 1 pm Rüdesheim, Germany 3 pm Overnight Dec 11 Rüdesheim, Germany - 8 am Koblenz, Germany 1 pm 10 pm Dec 12 Cologne, Germany 6 am 8 pm Dec 13 Amsterdam, Netherlands 2 pm Overnight Dec 14 Amsterdam, Netherlands - Overnight Dec 15 Amsterdam, Netherlands - Disembark NEW Itinerary #1: Crystal Mahler - Rhine & Moselle Christmas Markets Requires favorable water levels in the area of Koblenz for the ship to access the Moselle River. The Moselle River Valley is home to a number of picturesque villages and cities that have some of the most charming and atmospheric Christmas Markets in Germany. Here's the complete itinerary: Date Location Arrive Depart Dec 5 Amsterdam, Netherlands Embark Overnight Dec 6 Amsterdam, Netherlands - 1 pm Dec 7 Düsseldorf, Germany 9 am 5 pm Dec 8 Koblenz, Germany 8 am 7 pm Dec 9 Bernkastel, Germany 1 pm 11 pm Dec 10 Trier, Germany 7 am Overnight Dec 11 Trier, Germany - 6 pm Dec 12 Cochem, Germany 2 pm 8 pm Dec 13 Andernach, Germany 9 am 4 pm Dec 14 Nijmegen, Netherlands 9 am 6 pm Dec 15 Amsterdam, Netherlands 4 am Disembark NEW Itinerary #2: Crystal Mahler Excursions to Christmas Markets in Antwerp, Düsseldorf and Cologne will be among our offerings. Here's the complete itinerary: Date Location Arrive Depart Dec 5 Amsterdam, Netherlands Embark Overnight Dec 6 Amsterdam, Netherlands - 1 pm Dec 7 Düsseldorf, Germany 9 am Overnight Dec 8 Düsseldorf, Germany - 6 pm Dec 9 Nijmegen, Netherlands 8am 6 pm Dec 10 Rotterdam, Netherlands 9 am 8 pm Dec 11 Ghent, Belgium 9 am Overnight Dec 12 Ghent, Belgium - 11 pm Dec 13 Antwerp, Belgium 6 am Overnight Dec 14 Antwerp, Belgium - 1 pm Dec 15 Amsterdam, Netherlands 4 am Disembark *Please note that due to congestion along the river, the times and order of ports are subject to change. Itinerary may be subject to further change based on water levels. As a result of these changes, guests will now embark the ship in Amsterdam, Netherlands (rather than Basel). Amsterdam International Airport (AMS) is the closest airport, located about 45 minutes from the port. Complimentary motor coach transfers will be provided between the airport and the ship on the day of embarkation. Inbound Flights We are pleased to provide guests with independent flight arrangements up to USD $1,000 per guest reimbursement for the cost of amending the inbound transoceanic flight from Basel (BSL) to Amsterdam (AMS). Alternatively, the same allowance can be used towards the purchase of a separate economy-class ticket for travel to Amsterdam from Basel on the day of embarkation. So that we can arrange transfers from the Amsterdam airport to the ship, please email any new or revised flight information to RiverButler@CrystalCruises.com by Thursday, November 15 (please include your clients' booking number). Please send complete documentation of your clients' out-of-pocket cost and proof of payment to GuestRelations2@crystalcruises.com so that we may process reimbursement. Kindly allow four to six weeks for processing. For guests with flights arranged by Crystal, we will adjust those flights (same class of service) to match the new itinerary at no additional cost. Please note: stopovers and custom itineraries on the new flight arrangements are subject to additional charges. Alternatively, we can provide a separate economy-class ticket for travel to Amsterdam from Basel on the day of embarkation. Please contact Guest Support Services at GuestSupport@crystalcruises.com or (800) 290-0032 with your clients' preference no later than Thursday, November 15. Shore Excursions Details of our shore excursion offerings will be provided on board the ship along with registration forms. Although this situation is beyond our control, we wish to apologize for any inconvenience your clients might experience. For guests who wish to continue on the amended itinerary, as a gesture of goodwill, we are pleased to extend a Future Cruise Credit equal to 25% of the cruise fare paid, valid towards any Crystal Experience (Ocean, River or Yacht Expedition) embarking on or before December 31, 2020. Guests who do not wish to travel on the amended itinerary may cancel and receive a Future Cruise Credit equal to 100% of the cruise fare paid, valid towards any Crystal Experience (Ocean, River or Yacht Expedition) embarking on or before December 31, 2020. So that we may prepare accordingly, please review these options with your clients, and let us know their preference no later than Thursday, November 15, by contacting our Guest Support Services team at GuestSupport@crystalcruises.com or (800) 290-0032. Thank you for your partnership. It will be our pleasure to welcome your clients aboard Crystal Mahler for a lovely river journey. Sincerely, Crystal Guest Services
  2. hubbledouble

    Crystal Low-Water-Level Schedule Changes/Cancellations

    Dalekwho, Re: the Christmas market cruise first week in December on the Crystal Bach, assume you're on the same one we are, embarking in Basel. Just received the attached from my TA. Cruise is being switched to the Crystal Mahler, embarking out of Amsterdam. Two possible itineraries, the final itinerary won't be determined till nearer the embarkation date. Crystal Bach Itinerary Change.pdf
  3. hubbledouble

    AMA vs Uniworld Tulip Itinerary

    Fran, Thanks so much for the quick response. You reinforced our thoughts that we wanted to spend as much time as possible at Keukenhof as possible. Both the itineraries stop at Kinderdijk. However, the one seemed to us to be a little less "frantic" - more time in some of the cities. As a result, have decided to go with Uniworld. Again, thanks for the help. Randy
  4. hubbledouble

    AMA vs Uniworld Tulip Itinerary

    Am about to book one of these for their Tulip & Windmill cruise. Slightly different itineraries. Can anyone give me some feedback on the advantages/disadvantages of the two trips as far as the cities visited. Thanks in advance AMA goes to Amsterdam,Volendam,Edam,Arnhem,Nijmegen,Antwerp/Brussels,Ghent/Bruges,Willemstad,Kinderkdijk,Schoonhoven,Utrecht,Keukenhof Uniworld hits Amsterdam,Zaandam (Keukenhof Gardens/Zaanse Schans),Hoorn,Enkhuizen,Nijmegen (Groesbeek or Nuenen),Rotterdam,Kinderdijk,Dordrecht,Veere Ghent/Bruges,Antwerp
  5. hubbledouble

    Extend in Prague?

    Caviargal, Thanks for Andrea's name and contact info
  6. hubbledouble

    Extend in Prague?

    Caviargal, Can I ask who the private guide was? We're planning a trip to Prague and would like to spend a portion of the time in Prague being toured about by a private guide. Thanks
×