Diav

We are back from the Apex. We had a great time. But as far as upcharges in Luminae, well they intended to charge them. The first thing the sommelier said to us after welcome was that there would be some upcharges applied where the drinks exceeded the PDP list. I told him that was unacceptable in Luminae and he told me to write to the management. I made a point to always ask him the wines that were included and noted that some, I believed, were less than PDP worthy. Going on the Silhouette in March and will take the X memo with me.

There was such a glare in Luminae but here goes

High Seas, Since there is no World Class Bar on the Apex, I checked out the Craft Social Bar. They said that the zacapa are included in the pop, no up charge. They did not have Azteca. the Wi-Fi on the apex is absolutely terrible for the past few days!

I’ll check later today 😁

Hi all, we are on the Apex now. The wine list in Luminae is very poor, imho, and the wine stewards say we shouldn’t tell them but send an email to HQ. if you’d like me to check out something in the bars or otherwise, let me know.

We are on the Apex Sky Suite on Saturday. I will find out what is happening in the retreat and Luminae and will report back to this thread. We have another cruise with 2 sky suites in March on Silhouette and two sky suites on the Beyond in July. We are seriously looking at other cruise lines for future cruises if this nickel and dime mentality continues.

Glad your experience was better than ours. The waiter might want to know where we are eating night to night but downright confronting us in another venue was not, and in my opinion, ever going to be acceptable. We don’t always know our dining plans more than a few hours prior (pool days, tired from ports, etc). As I stated to him, I am not accountable to others for my time on my vacation. I feel strongly about that. What Celebrity/waiter needs or wants in this regard is not my concern. But they could start with more food selections, tasty well prepared foods and less up charges. This will contribute to my MDR return more than a confrontation from a rude employee, again imho.

And I believe you will hear or experience more of this in the future. I seems to be sanctioned if not ordered by the higher ups. I agree that is very unsavory conduct.

I sat down in the show and noticed a wave of smoke coming from a young man several rows down from us in the theatre. They then got up and moved. I did not see where they went and thought they left. But after the show, my daughter told me she saw them vaping the entire show. I would have reported them if I have seen it.

We were stunned and maybe more so by the lacking response from his supervisor.

To us, there is a big difference between Equinox Concierge level and Apex Sky Suite benefits and dining. Will not do Equinox again. We will see how and if any new changes are made to Apex. I have non-refundable deposit down. I have not booked anything else (not like us). We did complain past the OVC manager, as I mentioned. We spoke to the MDR manager and he had a sorry but not too sorry attitude. I also told a random officer and the front desk about our issues and plan a short novel for my final survey.

We are back from the Equinox 8 night to ABC islands. Lots to report: Food: We did get one free lobster each in MDR. Very delicious. I would not pay for a second one because it was very small. Food overall was at a much lower quality then before. The last day, they had a great buffet at OVC but that was what we had daily or at least for dinner daily in OVC on other Celebrity cruises. Getting to be that you must eat at Luminae or Spec. Dining or you will have a meh dining experience. Service: Another disappointment because it was hit and miss. We waited over an hour and a half for a drink server in the solarium, then had to track one down. Because of poor service inside, the pool bar was packed and hard to get a beverage. This did not happen before to us. Entertainment: Comparable to many other X cruises. But the comedian was awful, IMHO. And the show "Topper" has been around for many years. We have seen too many times to count. But all in all, ok. The singers and dancers were top notch. Casino: The blackjack tables started at $25 min, some up to $300 per. WOW. Too rich for us. And they charged a service charge of $7.50 for chips. Charging to get obc in casino! Never before do we remember this but maybe we are not as active there as others. Concierge level: Usually we take a sky suite but this time we wanted connecting rooms with family so we chose this level. A complete waste of time for us. The daily "snacks" we not appetizing to us at all. Never saw or needed a concierge. No priority boarding or disembarkation was offered by staff. Other things: We were busy and did not eat in the MDR every night. One evening in the OVC, after being out at port all day, our waiter from the dining room came up to me and demanded to know why we were not in MDR every evening...WHAT? I told him it was my business and that we should not accost people on their whereabouts. He then challenged my family for more info. I found the dining manager in OVC, told him what happened and he apologized. Then I told him that the food in the buffet was less quality than before. He seemed flustered but denied that anything has changed. Anyway, I know what I know. Next night I told our dining manager what happened in OVC and he said sorry in a not-so-sorry way. I had complained earlier about the menu changes and finally, they gave me escargot anyway. I told any officer who would listen and they all sympathized but said all will be back next cruise. Doesn't help us! We have a sky suite booked on Apex for New Years eve cruise. Food is better in Luminae generally but we will be checking out OVC to see how it is handled there. We will evaluate our X cruising after this cruise. Ask if I can answer any questions.

Well we are leaving for FT Lauderdale today for our Equinox sailing tomorrow. Planning to tell everyone who will listen about our displeasure about this. I'll report back.

Thanks and I’ll be glad to report back!

We are on the Equinox starting 6/24. I plan to complain about the smaller menus, no lobster and up charges not only to hotel director but at the captains club gathering. Maybe saying something in front of other passengers may get their attention? We will see.