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About GeorgiaPeach51

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    Cool Cruiser

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    granddaughters and grandson
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  1. No, I didn’t call them yet! But I will, based on your suggestion! Thanks.
  2. Holey Moley, it took 1 hour 33 minutes on hold and three different reps, but I finally got the answer that they send "some" refunds to our cc company on May 13. Because we booked with an online big box she said she didn't have access to the specific amounts because it is password protected by the big box. They have not shown up on our online statement. She said that they often end up on the next billing cycle for the cc company. So, our next call is to Visa. My takeaways: 1. When they tell you they don't have access to your account, don't take no for an answer and ask to be transferred to someone who does have access. 2. Be prepared for a long wait. I talked to the first rep, 18 minutes on hold, asked to be transferred. Sat on hold about 25 minutes. That rep said he had no access because we booked with a TA, not Celebrity. He transferred me and I sat on hold almost an hour, to the final person who at least had some info. 3. I agree with Jim, above, you will need to be dogged. I'll post again when we finally see some $$$. Good luck! I figured if I waited long enough I'd have more success. Not so much.
  3. When I called back I got the exact same rep! What are the odds? She immediately responded that she had just spoken to me...and I pushed back and said that since we had waited 58 days, well beyond the 45 days she mentioned, I needed more of an answer than "just wait a little longer". So she has now transferred me to an agent and I am on hold again.... Stay tuned.
  4. We were on the Silhouette April 17 cruise, cancelled by Celebrity. Requested a full refund on March 25. Crickets since then. I called for the first time a few minutes ago. Only about a 10 minute wait. But totally unhelpful. She said she had no way to look up whether refunds had been processed but said she could take our info and someone would get back to us via phone. She said refunds are taking 45 days. So, I am now waiting in the line again since we have been waiting 58 days as of today with nada. I'm hoping talking to a different rep might get a different answer....I'll let you know if I have any success. I not, I won't post again today. Certainly, there are people who have posted on here that they have refunds, and their cruises were scheduled after ours. We are owed $10,315.48 and I think they've had our money long enough. Starting to get irritated about it, frankly.
  5. My results were exactly the same. Very easy to do...and got the same message as Jim in response. Waiting game for refunds...it is out of my realm of influence, and I’ve done all I can do. However....Cunard is as still as a mouse. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southampton...and it appears that they have their heads stuck in the sand. So, Celebrity is ahead in the notification dept.
  6. Celebrity has cancelled all cruises until May 12.....time for Cunard to step up and stop playing dead or whatever it is they are doing....just rip off the bandaid/plaster and GET IT OVER WITH.
  7. I would rather we do ten times too much now than to realize too late that we did too little.
  8. Hi, Anne, nice to see what everyone is doing. We live in a gated mountain community north of Atlanta, and our community is mostly retirees but also many who still work. My husband had to fly to NH for a family emergency last week and because he was in multiple airports when he returned we self-isolated and have remained home bound by choice. We don’t want to take any chance of bringing this thing into this community, where it could be devastating due to the general age. We normally take care of our four year old twin grands but not for this two weeks of isolation. My husband is starting to get twitchy...today he was clambering around outside our very steep hillside cutting bushes away from the house. And I am opening drawers and quickly slamming them shut....because once I clean out one, I become obsessed until every drawer in the house is done. I admit to getting crazy with it. When I see my husband hiding from me I know it’s time to dial things back. 🤪🤗
  9. So true. Cruises are the carrots we hang out there to keep going with our normal, which is taking care of four year old twins each day...a labor of love for sure, but exhausting. So it’s the same, I’m sure for all of us, depressing to shove it all to the side. But I keep reminding myself of all the birthdays and weddings and honeymoons and family reunions that are not taking place and it makes our disappointment kind of minor. Not to mention what is happening in beautiful Italy. Maybe that first cruise we all take after this nightmare will be the best of all...like the first cruise we took that caused us to fall in love with cruising! I know we will be very grateful for the chance to have that great anticipation and countdown to the big day. 😍
  10. My husband just flew home from NH. Atlanta is a ghost town. Airport was strangely deserted at 9 a.m....interstate a no brake ride. It’s like something out of the twilight zone.
  11. I think of it like poker...you don’t show your hand and you maintain that poker face. Those of us who are waiting it out vs the cruise lines, who are trying to stay on their feet. I don’t know about you but here is where we have been regarding our 3 booked cruises. 1. What is wrong with these people saying thousands and thousands will die? Don’t they know they are scaring people? 2. Wow. Look at what is happening in China. 3. Let’s cancel our Oceania cruise for next August and just deal with the TA on Celebrity April 17 and the QM2 back in May. 4. Italy, beautiful Italy. How is this possible? 5. We are selfishly mourning our lost vacations....feeling guilty for doing so in the face of this devastation...it will take a miracle for them to happen. 6. We are where Italy was two weeks ago. OMG. Hunker down. I don’t even want to take a breath outside my own house. 7. Husband had to travel to put his mom in a nursing home. We are isolating ourselves just in case he has IT, because we are our brothers’ keeper. 8. We will either have a refund or an FCC. It is out of our realm of influence to determine which. We will roll with it, and we will pray for this beautiful world we live in and every beating heart that inhabits it.
  12. Very sobering thought. It is hard to process that this is the EARLY DAYS of this evil virus when it has already totally capsized the world as we know it.
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