Gypsygirl100%

Thanks, I also just verified with a CC CSR. She said that (conveniently) there were no notes in the system by the previous agent who told me the wrong info. I think some others on this thread also have the wrong info. I will probably do the opt-in anyway even just to feel I am doing one little thing. Cheers!

I feel there is a lot of confusion about how many points will be earned, particularly when fueled by customer disservice providing faulty information.

Hello, i was told today by a CC CSR that the extra points for my veranda stateroom would be 3 points per night, so 6 points for each night of the cruise. The way the footnote of the program reads make it sould like it is only 3 total points for the whole cruise. Can others verify that is it X points PER NIGHT please?

We did not get it initially, had to visit GS on multiple occasions, got a lot of "no, your reservation does not qualify" and "no, water is excluded." So my husband sent my screenshot and this to a supervisor who had to consult with the home office in Miami: "Thank you for discussing this UOBP issue with me. As you can see on the attached screen shot, the one, 6-liter FLOW water is specifically included in my current offer and plan. I understand that exclusions could apply based on brand availability or in-stock availability. A reasonable substitution would be acceptable. The guest services team did provide the UOBP Terms and Conditions, but the generic "bottled water" exclusion is at odds with the specific FLOW water with specific volume/quantities that is mentioned in my specifc plan/offer. The FLOW water comes in a carton, so the bottled exception could not apply anyways. If NCL decides to arbitrarily exclude this portion of our paid UOBP, then providing some reasobable accommodation as refundable credit may be considered. We look forward to timely resolution of the issue and the fulfillment of the pre-paid promotion."

I took a screenshot, had it on my phone, showed them at customer disservice repeatedly and had to fight for 2 days before they provided it for our 15 night cruise. We drank every last drop. I do not see it on the reservation for our March sailing.

I have told NCL for years that it is highly irresponsible to provide an alcoholic drink package that does not include water. Most all other lines have water included in their alcohol packages. Maybe they listened??

The option of rolling the payment to another sailing was only offered when I asked to speak with a supervisor after being told there was no option being offered to me or any other passenger (which was a lie - I verified that other passengers were offered the same thing); and, it would have doubled the cost of the cruise. That was not an acceptable offer for me. Not sure if you would mind paying double though.

Yes, I certainly do not blame the company for the water levels on the river. To my knowledge, the levels were historically low, maybe not seen for the past 100 years, so I thought we would be okay. I have experienced changes in itineraries before, one or a few ports, but not the entire cruise. Normally, if the entire trip would be changed, the cruise company would let us opt for a refund, future cruise credit or change the date at no additional charge; something, anything, maybe a little sympathy? Nothing, nada. The only real objection I have had was the company's response. The ship was great, the staff and service wonderful. I hope the new management takes care of their people and their customers. I have never personally experienced any "bait and switch" by any company I have cruised with, and I don't really think that is what AQV did in this case; their response was simply inappropriate.

We are a couple in our early 60s, with 20+ cruises, including 3 European river cruises; this was our first US river cruise. We sailed November 8th, with one night at the hotel in Louisville. The trip was supposed to be Memphis to New Orleans, but due to the low water levels on the Mississippi less than 2 weeks prior to departure, we were told the entire itinerary was changed to be Louisville to Nashville; so Ohio, Cumberland and Tennessee rivers. The Company gave us no option to change the date or ask for a refund; no consideration was provided. Actually, we could have changed the date, but would have to pay the difference in fare, which would have doubled the cost of the cruise. I asked about upgrading our inside cabin to a veranda but was told the cabins were all full (which was not true). So, we changed our flights and decided to make the best of it. Our inside cabin was small, even by river cruise standards, and we struggled somewhat to find storage and hanging space. It was cold on our cruise, and even snowed, so we did not miss the balcony. The ship is beautiful, and very nicely appointed. There is a library, small breakfast/snack area, a back alternative dining area, very nice dining room, beautiful lounge, theater and upper deck (which we didn't really use because of the cold). The food in the dining room was good to very good, with lobster tail available at every dinner. They were very good with my dairy allergy, making substitutions when necessary. Breakfast and lunches were available in the dining room, but mostly we did the buffet in the alternative dining area. The service in all of the venues was excellent, and the staff always friendly. The Historian on board was very informative in his talks and subjects. The shows were nothing like those on the big ships, but good for small ship entertainment. The bartenders in the lounge were fantastic, patient and speedy (it is all self-service, no waitstaff). The ports were not what we expected (i.e., not the ones on the Mississippi) but fine really. Madison IN had a very cute downtown area, and some of the friendliest people. We ate at a burger joint, and the owner actually came over, talked to us and thanked us for coming in. The quilt museum in Paducah was surprisingly wonderful. The Bluegrass Museum was good too. Entrance fees at the ports were covered by the ship. The HOHO busses they use in ports for transportation are actually owned by AQV, and the same 3 drivers drove from port to port to drive us around. The drivers were fantastic; one even provided candy, snacks and water for us of her own volition. The Cruise Director was less than satisfactory however. She often left out relevant information (such as which attractions closed early), and provided incorrect information on the weather on one key day - it was ice and snow, but she indicated it was going to be sunny and in the 50s. So, to wrap it up, if the ship and the staff hadn't been so stinkin' nice, we would have been super disappointed in this cruise. The Company, as represented by their customer "disservice," could definitely use some work on their honesty and options in dealing with customers.

I'm sure we all wish Ms. D'Aoust well in her new position. I would personally hope she reads the feedback in reviews and boards regarding cruisers' experience with this line.

Oh, and they are not even bothering to send out revised/new cruise documents with ports and descriptions of the stops. No way that could cause confusion.

I posted this on roll call forum, but for different sailing date since ours was not listed. Maybe a little whiny, but will try to keep it factual: I was notified of a change for our American Countess Nov 8th Mississippi River cruise less than 2 weeks before departure. It was not just the arrival or departure ports that changed - all ports changed, and it is no longer a Mississippi River cruise at all. No information on cancelling for future cruise credit or change of date, so I contacted AQV. I inquired about both options in a call and was told there was no provision for either refund or change of date, and if I cancelled, since it was within 14 days, I would lose all of my money. I pointed out the notice was less than 14 days, but this did not make an impact. I asked about an upgraded cabin, onboard credit or complimentary excursion as consideration for the complete change of itinerary. The answer was no, they were not offering anything to me or any other passenger except for change fees for air. I asked to speak with a supervisor. After sometime on hold, the agent returned and said the supervisor offered a one time change of date, but I would have to pay for any change in fare. I assured her I got a very good rate when booking and paying in full 18 months ago. She said there were some sales going on currently. However, when I checked, none of the sales included our cabin category, and it would cost twice as much to re-book our same cruise on a date next year, even on the least expensive sailing. Approximately a week later I called again to inquire whether anything besides what I had been offered had been offered to any other guest, and was assured emphatically no; no onboard credit, no upgrade, no complimentary premium experience. So my DH and I have decided to go on this revised itinerary, as the alternatives are not acceptable. All I can say is I hope they do everything they can to make this a darn good cruise. Any thoughts? What would you do? Oh, and if anyone on these revised cruises has been offered any kind of consideration for the changes, please let the rest of us know. Thanks!

Does anyone know if I can make reservations ahead of time so we get the dates and times we want for the meals covered by the coupons, then present the coupons at the venues?