June 24 Alaska cruise is canceled .
IMPORTANT INFORMATION REGARDING YOUR UPCOMING CRUISE
Dear Valued Guest and Travel Advisor*,
Regent Seven Seas Cruises continues to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, we have made the difficult decision to cancel your upcoming cruise.
To make up for the inconvenience of canceling your voyage, Regent will provide a 125% Future Cruise Credit** on the amount paid for all active reservations as of April 24, 2020 when Regent canceled your voyage. This Future Cruise Credit can be applied to any reservation within one year on any Regent voyage between now and December 31, 2022. In addition, you will also receive credit for the full nights of your canceled voyage as part of the Seven Seas Society loyalty program. This is our way of providing even more value to our loyal guests to cruise with us at a later date.
Furthermore, if you book Glacier Exploration on Seven Seas Explorer on June 16, 2021 or Wild Wonderson Seven Seas Explorer on June 23, 2021, which are similar to your cruise this year, we’ll honor the lower price you paid for your suite on your current booking, pending space availability. Please contact your Travel Advisor or our Reservations team at the phone numbers below for this exclusive price match offer.
**Government taxes and fees, trip insurance, and any pre-purchased items such as Regent Choice excursions or Culinary Arts Kitchen classes will be refunded. The remaining amount paid will be refunded in the form of a 125% Future Cruise Credit. The 125% Future Cruise Credit only applies to bookings where full payment has been received. Some terms may vary by country.
For guests who paid in full and prefer to forfeit the higher value of the 125% Future Cruise Credit and credit for Seven Seas Society nights, a 100% refund option is available by completing the Refund Request Formno later than May 8, 2020.
We are committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies. While this may result in additional future changes, please know our team is working around the clock to do what is right by our guests and travel partners. We continue to monitor this situation closely and will provide additional updates as they are available.
If you have questions regarding this matter, please contact us using the phone numbers below.
Thank you for your patience and loyalty as we manage through this evolving situation. We sincerely apologize for the inconvenience, and we look forward to welcoming you on board in the future.
Stay well and keep safe,
Regent Seven Seas Cruises
Regent Seven Seas Cruises Reservations Phone Numbers:
United States / Canada: 1.844.4REGENT (1.844.473.4368) or (954) 776-6123
United Kingdom: 02380 682280
Rest of Europe: +44 (2380) 682140
Australia / New Zealand / Asia Pacific: 1.300.455.200
Latin America / Brazil: 0800 400-3132 or +1 (954) 940-7486
*Travel Advisor: Kindly share this important information with your clients scheduled to sail on this cruise.
Please note that this email address does not accept replies.
This email was sent by: Regent Seven Seas Cruises
7665 Corporate Center Drive ~ Miami, FL, 33126, USA