Just getting over myworst cruise ever. I contracted food poioning on the secondevening (Marseilles) and spent the next 36 hours in the cabin. After the bout of extreme S&D, I did not eat again during the 7 day cruise. We both then contacted the boat cough, sore throat and cold, to which considerable numbers seemed to suffer.
We also had the classic drinks package (purchased pre cruise). It was during onboard negotiations re this, as we were only purchasing water, that I was informed by Guest Services, that we had “spent” more than we thought.
The system of ordering on board has now gone electronic, with a handwritten signature - no receipts given!!
I then ask for copies of all my receipts. Shock horror!! - I find that my water bills had been loaded with drinks that we had not purchased.
The response from GS was negative, virtually calling me a liar. I was also told, that as I had “purchased” packages pre cruise, they had no powers to negotiate.
not a pleasant experience this time, and it will probably be our last, despite being status matched to Black.